Nico S

Poor Scoot Cycle products and After sales service

I bought a Scott Spark 910 in February 2018. Four months later, and only using this bike on gravel roads, a bush at the pivot point on the rear suspension failed. I was told that the pivot assembly might have been poorly assembled - a new bush was sourced, fitted and locktided. Eight month after that (and a major service in between) the same bush on the same pivot assembly failed again. Now I am told it was poor maintenance and definitely nothing wrong with the frame and/or swing frame. I am very disappointed disgusted with the Scott products and their after sales service. Seems like I will have to buy and replace a swing arm repair kit (at a cost of ±R1500) every 6 moths.