CC
Chloe C
Active since Oct 2019
2
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Reviews
2 reviews5 months ago
PetLounge is pointless as a frequent pet flyer.
service is more of an inconvenience. I have often flown where I book my dog directly through the airline and it is much more efficient. Decided to try this service. The PetLounge is not even located within the airport so your animal spends longer locked up in their crate and you sit around waiting (for a whole hour at one point). Plus they make you pay extra for parking. When you go directly through the airline you can collect your pet right there at baggage claim without having to drive to a seperate location. As a frequent pet flyer I don't see how this service is easier or more beneficial than going directly through an airline that is equiped to fly pets. My experience with them just left me frustrated and anxious.
53 replies
79 months ago
Threats and harassment.
R8000 worth of items was stolen from my moving crates. The movers had broken the seals and rummaged through and taken very specific items and had resealed the crates. I contacted the company but they were very uninterested in helping me. They do not ensure the safety of your belongings and the movers and packers cannot be trusted. After no response to my emails from the company (I even sent a full affidavit from the police about my stolen items), I received a phone call 10 months later. Michal demanded that I take my review down (which was posted back in March), she verbally harassed me and my family member over the phone (it is recorded), threatening me saying I must be careful because she has my address! I left an honest review regarding my experience and because it was not a good one I was harassed and threatened. Very upsetting and disappointing.
0 replies
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