aodhan M

If you would like to have a terrible experience and lose money, this is the gym for you.

If you would like to have a terrible experience and lose money, this is the gym for you. When I paid my fee up front I asked to see my contract, After I asked to see it I was told that it had been sent to their attorneys and that a fee of R350 would have to be paid to the gym as a cancellation fee in order to get the contract back from the gym. I of course refused to pay this and so one of the sales reps said that he would pay it in order to get the contract back (Kind of him no?). After about a month o following up on the whereabouts of my contract I gave up on this sales rep and decided to take matters into my own hands. I then contacted the accountants department of the gym and dealt with a lady who spoke to me me like I was a dirty dog, and after I had asked the whereabouts of my contract, she kept to the same story that it was at the attorneys still (weird?), I then asked for the name and contact details of their attorneys and she said that she was not allowed to tell me.???? I eventually found who the attorneys were and I got hold of them and I started the process again. I got hold of a partner who put me into contact with the partners who "represents" the gym. She was extremely helpful and even up to this point has been. To cut a long story short this la firm does in fact represent Fit Extreme and when I asked about my contract she did not understand what I was talking about because they had not received any contracts for the entire 2019 period as of yet. (SO NOW SOMEONE IS LYING!!!) I am at this point now, where the lawyer has sent an email to the gym explaining that they have to send me a copy of the contract, which they still ave not done, and when I call the gym they say that the accounts lady is not in but leave your name and number and we will get her to call you. To add a cherry on the cake the "Owner" of the gym has blocked me on whatsapp and does not pick up or return my calls. To whoever is reading this, if you have the sense to come onto hellopeter, just have the sense to spend a bit more money and go to a reputable Gym, I assure you, you will not regret it, because trust me I have. To end off, they are thieves, fraudsters and completely indecent people who work at this gym and I can only imagine the amount of people that they have scammed before me and how many they will before it comes to and end.