TB
Tammy B
Active since Nov 2019
2
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2 reviews78 months ago
No service
I was called and offered an upgrade from fnb private banking to rmb. After accepting I noticed they kept all four of my accounts active. So I was now essentially paying for more accounts not an upgrade. I sent an email to my private banker. Who subsequently did not bother to reply to my email and I just received an sms saying I had been changed to a bundled pricing option. At the end of the month I received a statement and rmb banking charges alone were about 1300. That was rediculous for two extra accounts that I didn't particularly need. So I emailed requesting advice on how to close the accounts and was ignored. I then called the call center, was told someone would call me back and a week later nothing has happened. From the onset of fnb private banking, my banker sent emails, introduced himself and is extremely quick in responding to any and all queries. What fnb are doing is working. So now i've now reached out to my fnb private banker, because in all my years I've received consistent, reliable and quick attention from fnb private banking so I'm hoping they can assist me from their side. Why upgrade to rmb to simply receive shoddy service at an exorbitant price. I'm definitely not impressed.
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79 months ago
Avoid at all costs
Mike is supposed to currently be busy with renovations at our house. He's currently added photos of our house onto his 'advert' page. What those photos don't show is that he stopped coming to site 3 weeks ago. The slab he threw for us is cracking so badly and we've needed to put back support poles. They diluted the plaster mixture so much that in less than 3 months there are endless cracks. He has no project manager and completely ignores all your calls. He never water-sealed the slab and last night our entire house was ankle deep under water and we spent the entire night sweeping out water. We contacted him and told him he needs to come to site to repair the leaking slab and he has completely ignored us. He claims he has run out of money, but it's been one lie on top of the other. He no doubt used the money we paid him to complete other projects. The work is sloppy, I find it hard to believe he actually has a building license and I suggest you avoid this builder. No manner of communication helps with him. Despite us trying to find a civil resolution.
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