Keith van der Westhuizen

**** Customer Service

So I contacted SA Walling to do an extension on my wall (approx. 58m) the salesman came out and gave me a quote which I accepted. I had to pay the full price in order to secure the quote, which I paid on the 18th. On the email which I received, I was told that preferential rates of R80 per meter had been negotiated with approved installers. When the installer came and gave me the quote, he charged R120 per meter. I obviously did not find this acceptable and so the fight began. Eventually we agreed at R100 per meter, which is R20 per meter more than I bargained for. The installer came to do the job on 31st October and 1st November. We then discovered that there were 2 panels short. I phoned Themba on the 1st and advised him. he said that he would arrange for them to be delivered. On the 4th November, I phoned Themba and asked him what's happening. He said that he would deliver late morning on the 05th. I phoned him on the morning of the 05th and asked him if he was still delivering. I told him that I had made arrangements to be at the house. he said he would phone as soon as left Boksburg. It is now 14h30 and I have not heard from him. I have tried phoning him 6 times and have sent him WhatsApp messages (which he has read), but no joy. So now I sit with a job that is not complete while SA Walling has my money. I think that SA Walling do not even comprehend the meaning of customer service. I have never been so frustrated with a company as I am with SA Walling right now.