DP
Dennie P
Active since Nov 2019
2
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2 reviews78 months ago
Unsatisfied Service Received From Jubilee Motors, Springs
My name is Dennie Pretorius on the 11 June 2019, I purchased a BMW X5 2010 model at Jubilee Motors in Springs. A cash transaction over two hundred thousand plus a trade-in of a 2010 BMW 328i innovation. On the day of viewing, the BMW X5 with my wife the manager Marius Maritz and the sales representative Leon promised that they would service the BMW X5 and issue me with the Dekra roadworthy certificate, this was not the case, the vehicle was never service and I did not receive the certificate as promised. After four days of having the vehicle in my possession, the oil services light went on. I immediately contacted the Leon (sales representative) and explain what happened and Leon promised that he would call me back and never called back as promised. A few days later, I contacted the Manager, Marius Maritz, whereby I explained started to explain that oil usage of the vehicle. Whilst still explaining, the manager was responded in a rude and aggressive mater. Thereafter, I sent him several WhatsApp messages, email and did not respond to any of my messages. The vehicle is less than six months old and what transpired then was that the thermostat broke and had to replace it at my own cost. Last week the vehicle starting giving problems and I contacted Mr. Maritz and told him that this car is giving problems and I was advised by a BMW service technician that the vehicle was never service. Mr. Maritz responded rude, arrogant and unreasonable over the phone. I informed Mr. Maritz that Section 20 - Consumer’s right to return goods (a) the right to return unsafe or defective goods, contemplated in section 56; or (b) any other right in law between a supplier and consumer to return goods and receive a refund within a six month of the transaction. When trying to have a decent conversation with Mr. Martiz to inform him of the dissatisfaction and poor service received from Jubilee Motors and that I want my money back, the manager told me that when a cash transaction at Jubilee Motors, their policy stipulates that the vehicle does not have any coverage or warranty as when it’s a bank finance transaction. I am so frustrated, disappointed and angry because clearly Jubilee Motors does not have the client best interest at heart and the mere fact that the manager unprofessional behaviour is unacceptable. The cost to date that I have incurred are stipulated below: Thermostat water pipe leakage - R10 098.00 Connection Pipeline - R 808.94 Thermostat and Coolant - R2 989.30 Total Cost - R13 896.24 My anger and frustration are at its limited. I would appreciate it if Hello Peter can publish and investigate the matter as I will not be the first or last customer that will experience this at Jubilee Motors. I am reporting the matter to the Ombudsman as well as Wendy Noah of the 702 who deals with such matters.
0 replies
78 months ago
Unsatisfied Client with Jubilee Motors Springs.
My name is Dennie Pretorius on the 11 June 2019, I purchased a BMW X5 2010 model at Jubilee Motors in Springs. A cash transaction over two hundred thousand plus a trade in of a 2010 BMW 328i innovation. On the day of viewing, the BMW X5 with my wife the manager Marius Maritz and the sales representative Leon promised that they would service the BMW X5 and issue me with the Dekra roadworthy certificate, this was not the case, the vehicle was never service and I did not receive the certificate as promised. After four days of having the vehicle in my possession, the oil services light went on. I immediately contacted the Leon (sales representative) and explain what happened and Leon promised that he would call me back and never called backed as promised. A few days later, I contacted the Manager, Marius Maritz, whereby I explained started to explain that oil usage of the vehicle. Whilst still explaining, the manager was responded in a rude and aggressive mater. Thereafter, I sent him several WhatsApp messages, email and did not respond to any of my messages. The vehicle is less than six months old and what transpired then was that the thermostat broke and had to replace it at my own cost. Last week the vehicle starting giving problems and I contacted Mr. Maritz and told him that this car is giving problems and I was advised by a BMW service technician that the vehicle was never service. Mr. Maritz responded rude, arrogant and unreasonable over the phone. I informed Mr. Maritz that Section 20 - Consumer’s right to return goods (a) the right to return unsafe or defective goods, contemplated in section 56; or (b) any other right in law between a supplier and consumer to return goods and receive a refund within a six month of the transaction. When trying to have a decent conversation with Mr. Martiz to inform him of the dissatisfaction and poor service received from Jubilee Motors and that I want my money back, the manager told me that when a cash transaction at Jubilee Motors, their policy stipulates that the vehicle does not have any coverage or warranty as when it’s a bank finance transaction. I am so frustrated, disappointed and angry because clearly Jubilee Motors does not have the client best interest at heart and the mere fact that the manager unprofessional behaviour is unacceptable. The cost to date that I have incurred are stipulated below: Thermostat water pipe leakage - R1 093.00 Connection Pipeline - R 808.94 Thermostat and Coolant - R2 989.30 Total Cost - R4 891.24 My anger and frustration is at its limited. I would appreciated it if Hello Peter can publish and investigate the matter as I will not be the first or last customer that will experience this at Jubilee Motors. I am reporting the matter to the Ombudsman as well as Wendy Noah of the 702 who deals with such matters.
0 replies
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