Theo H

Booking not saved

I am highly discusted and dissapointed... I made a booking for me and my partner for a 3 hour massage for the 21 Nov... Its his 40th birthday! When i phoned this afternoon to confirm my booking.. The lady told me that the computer was broken and the booking was not saved.. So i asked if they could still make the booking so it was only for an hour.. But i wanted the 3 hour massage.. I then asked for friday the 22nd but it was full... I am very dissapointed in this service! I will definitley not reffer anybody to this hotel ever!