MN
MthethO N
Active since Nov 2019
4
Reviews
0
Industries
Reviews
4 reviews8 months ago
care@fnb.co.za
Rating: ★☆☆☆☆ (1 Star - If zero was an option, I would use it) Company Reviewed: Neil Govender Attorney's (Appointed by FNB for Third-Party Claims) Reviewed By: Mthetho Date of Experience: May 2024 - Ongoing I am writing this review to warn anyone who might have the misfortune of dealing with Neil Govender Attorneys, particularly their representative, Ms. Shaylin Padayachee. This firm is appointed by FNB to handle their third-party insurance claims, and my experience has been nothing short of disgraceful. Timeline of Failure: · 21 May 2024: I was involved in an accident where an FNB customer drove into my car from his yard. · May-June 2024: I was referred to Neil Govender Attorneys. I promptly provided Ms. Padayachee with every single document, photo, and piece of information she requested within days of the initial request. · By July 2024: They had confirmed they possessed everything they needed to process my claim. · from August 2024- Mid-August 2025: For over a year, I sent numerous emails seeking a simple update or resolution. My communications were met with silence, delays, and generic non-responses. · Mid-August 2025: The only time I received any proper engagement was when I began copying their client, FNB, on my emails. Ms. Padayachee then had the audacity to request that I stop including FNB, a demand I rightly ignored. · 19 August 2025, After months of waiting, I received a settlement offer letter from Ms. Padayachee (conveniently sent without FNB copied). The offer was an insulting R11,000 for a vehicle with a market value exceeding R90,000. The letter provided no justification, no assessment report, and no explanation for this derisory figure. The documents attached to this offer were dated July 2024, proving this claim could and should have been resolved over a year ago. This is not just poor service; it is a calculated strategy of delay and obfuscation in the hope that claimants will give up or accept a lowball offer. A quick look at other online reviews shows this is their standard, shameful mode of operation for third-party claims. As a long-standing FNB customer, I am utterly disappointed that my bank would partner with such an ************ and unprofessional firm. It reflects terribly on FNB's values and their duty of care, not just to their own clients, but to the members of the public those clients injure or damage. Once this matter is finally resolved, I will be closing my Aspire account and cancelling my FNB credit card. It is sad to leave a bank I've been with for years, but I cannot in good conscience continue to support a institution that enables this kind of behaviour. I would not recommend Neil Govender Attorneys to my worst enemy. They are ***********, uncommunicative, and operate in bad faith. FNB, you need to seriously reconsider this partnership.
1 reply
8 months ago
Appalling, Unprofessional Service from Neil Govender Attorneys - A Warning to All
Rating: ★☆☆☆☆ (1 Star - If zero was an option, I would use it) Company Reviewed: Neil Govender Attorney's (Appointed by FNB for Third-Party Claims) Reviewed By: Mthetho Date of Experience: May 2024 - Ongoing I am writing this review to warn anyone who might have the misfortune of dealing with Neil Govender Attorneys, particularly their representative, Ms. Shaylin Padayachee. This firm is appointed by FNB to handle their third-party insurance claims, and my experience has been nothing short of disgraceful. Timeline of Failure: · 21 May 2024: I was involved in an accident where an FNB customer drove into my car from his yard. · May-June 2024: I was referred to Neil Govender Attorneys. I promptly provided Ms. Padayachee with every single document, photo, and piece of information she requested within days of the initial request. · By July 2024: They had confirmed they possessed everything they needed to process my claim. · from August 2024- Mid-August 2025: For over a year, I sent numerous emails seeking a simple update or resolution. My communications were met with silence, delays, and generic non-responses. · Mid-August 2025: The only time I received any proper engagement was when I began copying their client, FNB, on my emails. Ms. Padayachee then had the audacity to request that I stop including FNB, a demand I rightly ignored. · 19 August 2025, After months of waiting, I received a settlement offer letter from Ms. Padayachee (conveniently sent without FNB copied). The offer was an insulting R11,000 for a vehicle with a market value exceeding R90,000. The letter provided no justification, no assessment report, and no explanation for this derisory figure. The documents attached to this offer were dated July 2024, proving this claim could and should have been resolved over a year ago. This is not just poor service; it is a calculated strategy of delay and obfuscation in the hope that claimants will give up or accept a lowball offer. A quick look at other online reviews shows this is their standard, shameful mode of operation for third-party claims. As a long-standing FNB customer, I am utterly disappointed that my bank would partner with such an ************ and unprofessional firm. It reflects terribly on FNB's values and their duty of care, not just to their own clients, but to the members of the public those clients injure or damage. Once this matter is finally resolved, I will be closing my Aspire account and cancelling my FNB credit card. It is sad to leave a bank I've been with for years, but I cannot in good conscience continue to support a institution that enables this kind of behaviour. I would not recommend Neil Govender Attorneys to my worst enemy. They are ***********, uncommunicative, and operate in bad faith. FNB, you need to seriously reconsider this partnership.
0 replies
16 months ago
Ashley's Autocare (PTY) LTD, Highbury Park Kuilsriver: A complete nightmare of lies and incompetence
Ashley Autocare (Pty) Ltd in Highbury Park, Kuilsriver, is an absolute nightmare. The owner is a compulsive ****, utterly unprofessional, and completely ***********. His work ethic is non-existent, and he has zero accountability for his actions. If you value your vehicle and your sanity, stay far, far away from this charlatan. I entrusted him with my car on September 11, 2024, and transferred a substantial deposit of R30,000 for repairs and spare parts. What followed was a never-ending cycle of broken promises, blatant lies, and emotionally charged ******ionate requests for more money. Despite paying over R45,000 and waiting for over three months, the incomplete 'repairs' are an unmitigated disaster. The windscreen was fitted incorrectly, all the body panels are misaligned, the skirting wasn't fitted and the paint job was a laughable mess. The second-hand headlight is broken with faulty electronics, the fender liners were never purchased, and the replacement water bottle was incorrect and burnt. The driver's door didn't close properly, and the entire vehicle was a testament to the owner's staggering ineptitude. I have a damning trail of messages, photos, and videos that expose Ashley Autocare's egregious incompetence. If your vehicle is currently with him, I would suggest that you go check on and do so on a regular basis unlike me who placed my trust on him to do a professional job. If you want your vehicle repaired correctly, take it anywhere else. I'm now forced to pay someone else to rectify this mess, and I'm left with a deep sense of betrayal and frustration. Avoid Ashley Autocare (Pty) Ltd at all costs. They will take your money, feed you lies to get more money, ruin your vehicle, and leave you with a crippling sense of distrust and betrayal.
0 replies
78 months ago
Rude and bad customer service from the teller on shift
I would like to complain about the rude woman who was on shift, that I made a payment to at 21:20 on Friday the 22nd of November. After dropping off my wife at the airport, I went to the shaded parking where I normally pay with my credit card and found that none of the machines accepted my cards and they were all retained by the machine. I rang the bell and spoke to a woman who said that they would send someone. I waited for 15 minutes to no avail. I decide to walk to their office which was on the other side of the airport and paid with the same card I used before. My Tax Invoive number is H1 N0:0 Entry Time: 11/22/19 20:25 Exit Time: 21:20 Parking Duration: 35 When she was busy with the payment I could see that she was struggling with linking the payment to the parking ticket. Eventually she gave me the receipt and I went on my way. When I got to the gate the parking ticket didn't work when I inserted it and kept telling me that it was the wrong type of card. I rang the bell to inform the in which time she said "Kanti yintoni ingxaki yakho kunini usimele, uyaqala kanti wena ukuza e-airport tata ndini", That basically mean *** is your problem, why are you bothering us, is this the fiirst time you come you the airport? I told her to repeat the exact words she said, she must have noticed that I was angry. She mumbled something, told me to insert the ticket, clicked somethind and the boom opened and I left. In my opinion, she shoou not work directly with customers with such a rude attitude. I hope they will be contacted and thet she'll be dealt with. Katanga Valet Parking Address: Cape Town International Airport, Ground Floor, Parkade 2, Central Boulevard, Matroosfontein, Cape Town, 7490 Phone: 021 936 3600
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)