TN
Tod N
Active since Nov 2019
2
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Reviews
2 reviews76 months ago
Bad service after bad experience with dog food
bought 4 of the 40kg multistage. Its was both mouldy and has small insects. This is a disaster as my dogs are going hungry. And we are not able to buy because of the festive season, but it came and went and I still haven't got a response. This is a bitter pill to swallow but I am not taking this matter laying down. My dog has since been having an allergic reaction after eating this food. The SPCA treated him but his still itching like mad. This as well caused me to fumigate my shed in order to control the infestation. All of this just because of this dog food.
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78 months ago
Lousy service spend more on training for staff.
Emailed Alpen yesterday early morning to call me urgently. As we are had a crisis. We a day care center and look after 40 children, the nutrifics had little ant like looking insects. At 2pm +- as I still held on to the boxes at the risk of the infestation spreading. I spoke to a Lady Simone, she said she will call back but till now she didn't even bother to respond to the initial email. That's why bokomo is more expensive because they hire good staff aswell. AFTER SALES !! I had to incinerated the boxes but now our centre needs to be fumigated.
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