TV
Timothy V
Active since Nov 2019
4
Reviews
0
Industries
Reviews
4 reviews15 months ago
Romans Pizza in Zevenwacht Mall - My experience over a decade
I want to take this opportunity to thank Romans Pizza in Zevenwacht Mall for their exceptional service since they opened in the Mall. I went there few months ago and had great service as usual. I had some seriously bad services with many pizza spots in Cape Town, but Romans Pizza has always been reliable. I can't remember when I had a bad experience with them yet, but I can clearly remember multiple bad moments with others. It may be crazy luck considering the multiple bad reviews Romans Pizza got in general, but I didn't experience any of them. So, to whoever is the owner of the Romans Pizza spot in Zevenwacht Mall, I hope you treat your staff like royalty, because they have been amazing for over a decade!
0 replies
15 months ago
eVOD works on mobile - NOT ON PC!
I wanted to try eVOD for myself and see if it's worth using as a back up in case no signal on my decoder. The app itself work as intended and had no problems with it in terms of accessibility. However, I was not happy to watch multiple ads back to back just to get to any show. I understand that this is an ideal method to keep eVOD "free", but the number of ads is quite unreasonable. People using data plans will definitely have a serious problem with this too... Then there's the website. It is completely unusable! I click on anything once and it sends you to a blank screen. I have to constantly refresh the page to get to wherever I want to go. And when you do get to the video you want to see, it loads forever! I waited for 30 minutes and the video didn't start. At first I wanted to be considerate as movies sometimes takes long to load in some cases, but it does this with 20 minute+ shows too! My overall experience was bad! If you advertise that your product can be viewed "... at any time and anyplace ...", then you have to, at the bare minimum, LET IT WORK ON PC!
0 replies
73 months ago
UPDATE: My Mweb experience in a nutshell
This is an update on MWEB's messed up services that I reviewed last year. Ever since the review, requested that they come back to contact me in regards to my account. That was end November. It's June and they have handed me over to some debt collection agency. If you're still using MWEB, then I advise to move on. They are exactly what Telkom is right now. Pathetic service with incompetent staff. How in the hell do you have to pay for a service that literally is not in use??? Plus, mweb never bothered to responding to that review. So think about that, huh? They don't care about you. They only care about your money.
0 replies
79 months ago
My MWEB experience in overall
I really did not want to do this as I use to love your services, but these days, it has been terrible. Where do I start? 2018. To summarize, I was unemployed, my phone got stolen and I owed multiple business money. Mweb did suspend my account because it was overdue, which is completely understandable. So I owed them for the times that I actually used the service. So far, no worries. Then this year I got temporarily employed and managed to pay almost all my accounts. Mweb included. I, however, could not pay the full amount. So I only paid half in April and then half in May. I was also in contact with Mweb via Facebook and via phone. I informed them that I will pay my account, but please keep my account suspended. For some reason, however, someone at Mweb decided to activate my line rental only since my first payment. Why??? What use is an activated line only??? So I got in contact with Mweb and they said that when a proof of payment is sent, services are activated by default. They did manage to fix the error. The rest of the other problems lies mostly with Telkom until they fixed their mess after a month and a half. So all is fixed and I want my line on again. I called Mweb asking them for assistance. R60 airtime and 3 agents later, I eventually got through to someone who had to keep me on hold while processing my request. Which the process part i can understand, but 3 agents later?!!! Now, considering that I am temporarily unemployed, my Mweb and Telkom accounts are overdue. I managed to pay Mweb this month, however, Telkom decided to suspend my account for some reason. At the time, I already had line issues happening almost every week until this point where they suspended my account. I first thought it was just another problem on the line until i contacted Mweb via Facebook and their online query page. Via online query, Mweb contacted me to let me know that Telkom suspended my account. Fine. so I requested via Facebook for them to suspend my account too. On Tuesday, Mweb told me that I have to contact billing and that the remaining of the month I will still be liable to pay. Which I can fully understand. However, I am having problem with my line (so no landline calls) and since my whole phone problem, I cant make use of the number that they have on billing (the stolen phone, remember?) and have to constantly do sim changes when i need to use the number. Plus, I am unemployed and have no airtime. So, all this time I had to make use of someone else's data. I told them i wont be able to call, but I will request a call back. I couldn't do it the Thursday, but I informed them on Friday to call me back. No calls. The last thing I can do now is contact them via Technical online query considering that they are open today (Saturday). No response. So, now I am stuck in a situation where billing is closed today and I now apparently have to pay for December too since its tomorrow. This is not cool. Look, I am a very considerate person as I use to work at a call centre before so I understand the stress having to deal with clients. However, what I also learned is that not every agent at Mweb are terrible, but with everything that has been happening, some of your staff are truly incompetent. Teach them how to take ownership of their client queries. Think! I can't use my internet. You can see I cant use my internet on your system. So, if your agents see that, dont you think it would be wise to assist them to the best of your knowledge? To contact your client via phone/email/online query form immediately if they detect something unusual. I mean, you even have my email address. Or have the decency to do a hand over, my gosh. You guys should know this. I get you guys have volumes of calls and queries, but this is terrible. So that is my experience with Mweb in a nutshell. Hopefully, they will fix the mess on Monday. My advice to anyone who wants to use MWEB, their social media team is unreliable, their call centre agents dont know who to transfer calls to which department and the fact that they can not handle such queries on a Saturday is pathetic. What if someone worked 9am to 7pm and only had some weekends off (my experience) and can only contact during those times? The saddest part of all of this is that I use to love them. They immediately informed me that my line was faulty and immediately resolved my queries without having to contact them at all for years and since my few unemployment years, this happens. You guys actually deserve a 4 star, but after this, only one.
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Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
1 (25%)
1 Star
2 (50%)