Anthony G

Ford Ranger 2.2 XLT - Good Year Tyres flaking & premature failure

I have experienced very bad service from the local Ford dealership in Rustenburg. My Ranger 2.2 XLT started experiencing flaking on the tyres on the front axle. I approached Ford and they instructed me to go and do wheel alignment, balancing and rotation twice, this didn't resolve the issue as the rear tyres that were now on the front also started flaking badly & all 4 tyres are now badly damaged. This has been going on for the last 3 years and they claim that it isn't their fault and rather that it is Goodyear's inferior tyres (Wrangler HP 265/65R17). I was again instructed by Ford to go and get a report by Tyger wheel & tyre whereby they have a response from Goodyear's Technical Service Manager stating that Ford called for these specific tyres as part of the Ford Ranger OEM specification. I have sent numerous emails of all this proof to the Rustenburg branch service manager as well as the dealer principal and I am now being outright ignored for the last 3 weeks. Ford has been aware of this issue for quite some time as there have been customers that have been compensated by having other tyres fitted to their vehicles. This is the most distasteful experience i have ever encountered especially after spending my hard earned money to purchase what I was led to believe to be the best Brand of vehicle in S.A. I hope that Ford will sort my vehicle out before, Heaven forbid a tyre bursts and my Family is in the vehicle or that we have another "Ford Kuga" type situation in the Headlines!!!