ES
Ernst S
Active since Dec 2019
3
Reviews
0
Industries
Reviews
3 reviews4 months ago
Musa from King Price...
Musa from King Price was quick acting and to the point, everything you would expect in an emergency! Fantastic service!
53 replies
22 months ago
FNB Card Systems : How FNB's Failure becomes Client Burden
Please see the sequence of events that lead to my frustration with FNB: 1. My wallet was ******; therefore lost my credit and debit cards (now stopped) 2. Went to nearest FNB outlet to apply for a new credit card. 3. Waited 60 min after receiving a numbered help ticket at the Rembrandt mall FNB, and left since I cannot sacrifice more of my time during working hours. (Will rather apply online via app later). 4. Attempted to make use of an E-wallet system loaded with my FNB virtual card to allow in-store payments from my phone. 5. My virtual card is my only in-store payment method until I receive my new credit card. 6. All in-store Virtual card payments on 29th June (month end) were declined. 7. No reason for declining the sale provided at pay-point 8. At 12:01 pm on 29 June I raised the card decline on FNB’s Secure chat platform. No confirmation of how far I am in the queue or an ETA until my query is resolved. 9. Only at 12:16 did I get a notification that FNB is experiencing high chat volumes. 10. Only at 13:59 pm (almost 2 hours after I enquired about the card decline issue) did an FNB consultant (Tebogo) finally respond and transferred the chat to the 3D Online Secure team. 11. However, since I didn’t respond within 5 min after Tebogo’s prompt, the chat was dropped and abandoned. So I am expected to be patient for 2 hours to receive response but FNB cant want 5 min for my response? 12. I then attempted to phone FNB’s help desk to sort this out. 13. After listening to 2 min of voice prompts and wasting my airtime, finally learned that call center help desk hours ends at 13:00 pm on Saturdays. Why cant they start the voice prompts with this information??? Voice prompts continuously state how helpful the Secure chat function on FNB’s App is. This is now the function that makes you wait 2 hours without response and then abandons the chat if you don’t respond within 5 min. 14. After receiving no further help from FNB and being unable to access my money on 29th June, luckily my girlfriend banking with Standard bank could pay for our goods and groceries. 15. I had to transfer money from my FNB account to her standard bank account to allow her to pay out of her savings. 16. I thought that was the end of it and FNB will soon come to rectify their error ….. I was wrong 17. Looking at my FNB app the following day, I noticed that ALL of the previous’ days transactions that were declined in store are now listed as “Pending” under my account. 18. Worried that this will eventually be deducted from my account if the merchant processes this for payment, I once again enquire on FNB’s Secure Chat system about these “Pending” transactions. 19. I am told I have to submit a dispute form and submit proof of the failed transactions. Since my transactions were declined in store, without a printout slip being provided, I don’t have any proof. The only proof I have is the successful payment using my girlfriend’s standard bank card and a copy of that receipt for the exact amount that my virtual card was declined for. Whether this will be sufficient to dispute, I don’t know. 20. The dispute form must be completed with proof and then takes 2 – 3 weeks for a response and outcome. 21. So during this period of 2 – 3 weeks if all the pending transactions are incorrectly deducted from my account I will just have to carry the burden of FNB’s mistake on my cashflow. Not to mention how this affects my credit status and reward level. 22. I therefore lodged a complaint with FNB. FNB then phoned me back 2 days following the complaint which was no help at all. The consultant just repeated what I already know – I have to fill in a dispute form and prove that the transactions didn’t execute successfully. 23. So to put everything into perspective, FNB’s virtual card payment system failed me, then: a. I had to pay with an alternative means from another bank. b. I had to waste my time on Secure chat. c. I had to waste my airtime to find out what FNBs call centre hours are. d. Have to spend my time to prove FNB’s failed transactions did in fact occur. e. Stress about money being incorrectly deducted from my account putting strain on my cashflow. f. Wait 2 – 3 weeks for close out of this issue.
53 replies
77 months ago
Energy Spark is a Fraudulent SCAM Site - BEWARE
The SPS 1000W pure sine wave inverter Smart Power System (http://smartpowersystems.co.za/files/SPEC-1000.pdf) was advertised for R 6999 on 26 Feb 2019 on their website. After ordering and making payment, a shoddy looking DIY garage built inverter system arrived 2 weeks later than promised. This was not the SPS 1000W system advertised on their website. They promised me a refund and even issued a refund form, which I completed. These were empty promises intended to keep you preoccupied long enough for them to push the scam through. They no longer answer my emails, they dont return calls. If you deal with anyone from Energy Spark you will lose money. Pamela, Roy, Abishek, whoever they claim to be, they are looking to steal from you. If you make payment, they just keep you entertained long enough to secure your money. I am sure that the good reviews written about them on Hellopeter are fake reviews created by the Energy Spark scam artists themselves. I'll take my chances with Eskom's Stage 8 loadshedding before dealing with Energy Spark ever again. I will retract my statements, apologise formally on Hellopeter, and give them a proper rating if I ever do receive the refund I was promised. However I have been waiting since Feb 2019, still not word, just silence....
0 replies
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1 Star
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