TN
Tashwell N
Active since Dec 2019
4
Reviews
0
Industries
Reviews
4 reviews40 months ago
Raru stole my money
They stole my money and never delivered my order. Blaming international shipping issues due to backlogs and that. However, now they're MIA entirely.
0 replies
43 months ago
False advertising and changes contract terms without explicitly stating what has changed. Refuses to cancel my contract after Manager promised to do so and waive cancellation fee.
Illegally changing month to month contracts to fixed term contracts, and then charging a commitment amount. I signed up on a Month-to-Month contract with Cell C under the impression that I was going have no hassle cancelling the contract, with their agent and website promising 'Cancel Anytime, No Fees'. The website literally says that right now for Month-to-Month contracts. I called them today to cancel the contract only to be told that I have now been changed to a fixed-term contract, where I am liable for 10 months of the 'remaining contract term'. How do I have a remaining contract term if I have a month-to-month contract. They also have pointed to Terms and Conditions they have sent out last year saying a cancellation penalty fee has changed. They do not say in the SMS nor in their Terms and Conditions link in the SMS that I have no been moved to a fixed term contract and I have a 'Commitment Amount' to be paid if I chose to cancel. I had to find out from the Retention Department that my contract is now fixed term, 24 months and if I want to cancel, I need to pay R1600 for the remaining term, FOR A MONTH-TO-MONTH contract. Furthermore, after reviewing the updated Terms and Conditions, no-where does it state anything about a commitment amount, neither do they state any calculations on how this new 'cancellation penalty fee' is decided. The Terms and Conditions actually only state: 6.3.1.3. a reasonable cancellation penalty in respect of any of Services which would have continued for the remaining contract period of the Agreement. A 'reasonable cancellation penalty'. R1600 as a penalty fee on a month-to-month contract is not reasonable. The Manager refuses to call me back. The Head Office number I received does not work. THE MANAGER PROMISED TO CANCEL MY CONTRACT AND WAIVE THE CANCELLATION FEE, BUT REFUSES TO DO SO. I CALLED IN AND THERE WAS NO CANCELLATION REQUESTED ON MY CONTRACT.
399 replies
45 months ago
False advertising and changes contract terms without explicitly stating what has changed.
Illegally changing month to month contracts to fixed term contracts, and then charging a commitment amount. I signed up on a Month-to-Month contract with Cell C under the impression that I was going have no hassle cancelling the contract, with their agent and website promising 'Cancel Anytime, No Fees'. The website literally says that right now for Month-to-Month contracts. I called them today to cancel the contract only to be told that I have now been changed to a fixed-term contract, where I am liable for 10 months of the 'remaining contract term'. How do I have a remaining contract term if I have a month-to-month contract. They also have pointed to Terms and Conditions they have sent out last year saying a cancellation penalty fee has changed. They do not say in the SMS nor in their Terms and Conditions link in the SMS that I have no been moved to a fixed term contract and I have a 'Commitment Amount' to be paid if I chose to cancel. I had to find out from the Retention Department that my contract is now fixed term, 24 months and if I want to cancel, I need to pay R1600 for the remaining term, FOR A MONTH-TO-MONTH contract. Furthermore, after reviewing the updated Terms and Conditions, no-where does it state anything about a commitment amount, neither do they state any calculations on how this new 'cancellation penalty fee' is decided. The Terms and Conditions actually only state: 6.3.1.3. a reasonable cancellation penalty in respect of any of Services which would have continued for the remaining contract period of the Agreement. A 'reasonable cancellation penalty'. R1600 as a penalty fee on a month-to-month contract is not reasonable. The Manager refuses to call me back. The Head Office number I received does not work.
670 replies
77 months ago
Claremont Fitment - Contents of vehicle gone missing while in the dealer's possesion
I had and am still having a very bad experience with Claremont Fitment regarding property of mine, to the value of R 3200, that went missing out of my car while in possession of the dealership. Instead of assisting me in finding out what exactly happened, they maintained that it was not the fault of any of their employees. I also spent weeks trying to get some sort of feedback out of them. Unanswered emails and text messages to Management. Weeks turned into months. The manager promised to review the camera footage, this never materalised. I was asked to give them time to review, I did, after a month and a half of texting after him, I get a call - only to hear that no action was taken or attention given to my issue at all. They refuse to take responsibility for my property that went missing while my vehicle was in their possession.
0 replies
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4 (100%)