BS
Bruce S
Active since Dec 2019
2
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2 reviews24 months ago
******* artists
******* artists, we booked into the Spa for a treat over the Easter weekend and paid up front. We arrived timeously for our 12 o-clock booking only to be told told that the last people had arrived late and our start would be delayed. A simple phone call in this day and age would have enabled us to arrive later and continue with our game drive. However we were told to come back in an hour. When we got back Yvonne at reception sent us down to the Spa - on arrival, people were still busy with their treatments and one of the spa ladies came out and told us it would be at least another half an hour. This would mean that our lunch booking would fall away as we had booked elswhere for lunch. When we went back to reception and explained the situation to Yvonne, she told us that we would be refunded our payment of R2600-00 on Tuesday - which has not been forthcoming. In hindsight no well managed facility would have accepted late arrivals at the expense of scheduled customers and even if the previous booking had arrived an hour later , how do we get pushed out an hour and forty minutes. The only feasible answer is double book, grab as much money as you can and don’t refund inconvenienced customers. This seems to tie up with the numerous other complaints about lack of refunds. ******* artists -avoid
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