Phani K

Mercedes-Benz Fountains Scammed Us! Stay Away!

Hi there ladies and gentlemen of Centurion. This is a warning to all Centurion residents! Please read carefully. We were scammed by Mercedes-Benz Fountains in Pretoria. We have irrufutable proof. Read further to understand and prevent yourself from being swindled also. We purchased a second hand GLC 300 Merc in Sep 2017 from Mercedes Benz Fountains. Car was pre-owned and worked 100%. Keep in mind that the vehicle is under a full comprehensive Merc Motor Plan and warranty. A few weeks ago the service light came on and the car was immediately sent in. We waited 6 weeks for the diagnosis with little communication. They claim that wrong fuel was used and so 1 of the 4 engine cylinders seized up leaving us with a R200 000 bill!!!! They then said that they won’t assist us in paying/fixing the vehicle even though under the Motor Plan as they are not liable. We requested a fuel test in car which came back TOTALLY 100% CLEAR. Proof attached. No wrong fuel used, absolutely no fault on our side! Confident that we are not in the wrong. We employed the services of a lawyer to send a notice of dispute and requested a sit down meeting to come to a compromise or mutually beneficial solution! Mercedes permitted our lawyer to attend one meeting with them where I was not allowed to attend. In the meeting they insisted that they can’t be held liable and that we should sue the fuel association. Our lawyer then defended that we have fuel test results and that it was all clear. Mercedes blamed the fuel with absolutely no proof that it was the fuel and accepting no liability even thought they could not provide any clear evidence of what caused the problem! We know this is not the case as we have ever only filled up at 1 petrol station. (Proof Available) The BP on Weird Road just outside Eldoglen that fills up hundreds of expensive cars including many other Mercedes benz’s daily. They have a very upmarket clientele and we know that their fuel quality is not compromised. Think about this: 1. If the wrong fuel was used why did only 1 cylinder give in and not all 4 2. At the previous service before last, the inline fuel filters were replaced without explanation. We have since had no correspondence from Mercedes and are left in the dark with this huge mess with no sight of a solution - and a HUGE R200 000 bill with a mention that this is the 1st bill, once they put the car together more bills may/will follow! What is the point of buying an expensive vehicle from a supposedly “reputable” dealer like Mercedes benz fountains, then taking out a maintenance plan only to be told “you are liable for latent vehicle defects” and then bullied where your emails and calls are not responded to! Now that you know the situation. My fellow Centurion residents, be warned when purchasing a car from Mercedes Benz Fountains (Pretoria) - its not a good idea for you! We have the following supporting documents: 1. Lawyers Letter 2. Fuel Slips / Credit Card Statements 3. Service History 4. Fuel Test Results (Passed/Clear) 5. Repair Quote of R200 000+ We have tried everything we can! Please guys, assist us by spreading awareness and sharing this post.