MF
Mercedes Fountains
Unclaimed Business
MF
Mercedes Fountains
Unclaimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
#44Ranked In Automotive
0 NPSUnlikely
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in Automotive
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Recommended: Unlikely
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Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
MrBrijendraBoodhram
1 reviews | Active since Jan 2020
10 Mar 2024, 13:54
Poor Service
Service is almost non-existent. When you do get service, it is from a grumpy employee. This is not the quality of service that I am used to when I first purchased my Mercedes
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MrBrijendraBoodhram
1 reviews | Active since Jan 2020
10 Mar 2024, 13:54
Poor Service
Service is almost non-existent. When you do get service, it is from a grumpy employee. This is not the quality of service that I am used to when I first purchased my Mercedes
0
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Kgopotso M
1 reviews | Active since Jan 2020
30 Sept 2023, 09:14
Unreliable and Poor service
Brake pads service was done on the 31/08/2023, however the detail diagnostic report showing the work done and outstanding work was never provided supposedly due to the system being down, as informed by Phillip. I have made numerous follow-ups on this report without any response from Mercedes Fountain team. There was noise coming front the wheels of which I have recently learnt that there is a loose brake pad which is moving around freely. I immediately reported the matter however, there is no sense of urgency because of no response to date. I just saw this yesterday as the noise was now very loud and unbearable, meaning more than 2000kms, from Pretoria to Eastern Cape and around Eastern Cape. This is a risk and Mercedes Benz Fountains is gambling with my life.
Helpful (0)
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Kgopotso M
1 reviews | Active since Jan 2020
30 Sept 2023, 09:14
Unreliable and Poor service
Brake pads service was done on the 31/08/2023, however the detail diagnostic report showing the work done and outstanding work was never provided supposedly due to the system being down, as informed by Phillip. I have made numerous follow-ups on this report without any response from Mercedes Fountain team. There was noise coming front the wheels of which I have recently learnt that there is a loose brake pad which is moving around freely. I immediately reported the matter however, there is no sense of urgency because of no response to date. I just saw this yesterday as the noise was now very loud and unbearable, meaning more than 2000kms, from Pretoria to Eastern Cape and around Eastern Cape. This is a risk and Mercedes Benz Fountains is gambling with my life.
0
Replies (0)MS
Malatsi S
1 reviews | Active since Jan 2020
12 May 2023, 22:12
Silas Mangena Kgota Thank you very much
Silas Mangena Kgota, Thank you for realizing my dream. You are the best sales person. You made it possible for me to enter anywhere with a big statement. I highly appreciate for the after sales experience you are giving me. You dont seem to be bothered when i call you several time to ask you this and that about my car. I have no doubt that you will sell me another soon. I verily thank you
Helpful (0)
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Malatsi S
1 reviews | Active since Jan 2020
12 May 2023, 22:12
Silas Mangena Kgota Thank you very much
Silas Mangena Kgota, Thank you for realizing my dream. You are the best sales person. You made it possible for me to enter anywhere with a big statement. I highly appreciate for the after sales experience you are giving me. You dont seem to be bothered when i call you several time to ask you this and that about my car. I have no doubt that you will sell me another soon. I verily thank you
0
Replies (0)lM
lerato M
1 reviews | Active since Jan 2020
19 Mar 2022, 12:33
Horrendous
Your service is so atrocious I literally cried in the dealership. You have been not solving my brake pad issue since December 2021! I have laid a complaints and no one has bothered to sort me out, maybe because I’m a black woman? I don’t know. I pay for my service plan yet when it’s time to claim there’s many excuses. You’re terrible Mercedes.
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lerato M
1 reviews | Active since Jan 2020
19 Mar 2022, 12:33
Horrendous
Your service is so atrocious I literally cried in the dealership. You have been not solving my brake pad issue since December 2021! I have laid a complaints and no one has bothered to sort me out, maybe because I’m a black woman? I don’t know. I pay for my service plan yet when it’s time to claim there’s many excuses. You’re terrible Mercedes.
0
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Izak M
1 reviews | Active since Jan 2020
11 May 2021, 09:09
Bad Service and Communication
I have a 2006 Mercedes c200K. I started having trouble with the key of the car. Finally when the key broke and I got stranded with the car not able to unlock and start, I approached Mercedes Benz Fountains in Pretoria and explained my situation to them. By means of their Spares supervisor called Athen Davids, I was advised to buy a new Key from them, (which will be coded against the VIN number of the vehicle) and then the key will start the car. I ordered the key on Monday the 3rd of May 2021, paid R3025-00 and fetch the new key on Tuesday the 4th of May 2021. I was told that i just need to take the key and open and start the car. I could not open the car, nor start the car with the new key from Mercedes. When I put the key into the ignition, all i got was a message on the display of the instrument cluster saying "Key Teach-in in progress. Please wait" I have waited for some time and still nothing happened. I phone Mercedes Fountains and it took more than 30 minutes before I could get somebody to help me. Not one of the workshop staff answered their phones. Athen Davids was not available to help. After a few fruitless attempts to speak to somebody, I got hold of somebody called Greg from the Admin department, which, while I was on the phone with him, tried to ask a few guys at the workshop and not one of them could give me a clear answer to the problem. At last somebody told Greg that according to him, I have to put the key in the ignition and wait between 30 to 60 minutes and then the car would start. Again, this was not communicated to be by Athen Davids. I left the key in the ignition for almost 20 hours and still the same message was displayed and the key did not work. On Wednesday the 5th of May 2021 I contacted Mercedes again and spoke to Greg, which advised me that he thinks I must bring the car to them and book it in to check. Because he told me that it is not possible, because they only order a key and normally it works. They did not know or indicate to me why the key did not work the way they explained to me. I arrange then with a towing company to load the car on a truck and the car was taken to Mercedes Fountains at a cost of R850-00 on Wednesday the 5th of May 2021. I was also informed by the Service advisor called Ilke after I booked the car in, that there was a Service Fee of R1800-00 to be paid should I decide not to fix the car with them. This was not communicated to me by Greg or by Ilke before booking the car in. At around 11:25 on Thursday the 6th of May 2021 I received a SMS Message informing me that they are busy programming the key and that they would only be able to test after the key was programmed. (I thought the key was already programmed!!) I was told this would take some time. At 13:37 I received another SMS Message saying that the programming is still in process and that it will still take some time. At around 17:00 on the 6th of May 2021 I visited the Service department and I got to speak to Charles Nyland. He advised me that he was the Workshop manager. I explained my situation to him to which he replied that he know about my car being there, but he don’t know what is happening with the car or what the status of the car is. I explained to him that I was not happy with the way Athen Davids communicated to me about buying a new key and the process on setting up the new key. I also mentioned to him my unhappiness with the Service Fee. I told him that Athen Davids insisted that all I need to do was to buy a key and it WILL start the car. Athen Davids did see my old key and I did explain the situation to him. So Athen Davids was fully informed by me about the problem. Charles Nyland informed me that he will look into the problem and asked me to phone him at 09:00 on Friday the 7th of May 2021. Just before 09:00 on Friday, Charles Nyland phoned me informing me that according to the workshop, the EIS unit of the car was faulty and that it need to be replaced. According to him, they are confident that the EIS unit in the car has been reprogrammed by private individuals and that the faulty key I was using was not an original Mercedes key. Again, lack of communication happened as this was not communicated to me by Athen Davids. Even after I have shown him my faulty key, he did not say anything else than informed me to buy a new key. I told Charles Nyland that I don’t agree with him about the EIS and also told him that I don’t have R18000-00 to replace the EIS unit. That was the figures they quoted me. I then arrange for the car to be taken by truck again at a cost of R850—to a private Auto Electrician in Rietfontein in Pretoria on Friday the 7th of May 2021. The Auto Electrician looked at the car and informed me that the way he sees this situation, he will need to reprogram the EIS unit to read the new key bought from Mercedes. Something he had done in the past and something that is very easily possible. I told him to go ahead and program the unit for the amount of R2500-00. On Monday the 10th of May 2021 I was informed by the Auto Electrician that he can’t program the key supplied by Mercedes, because the key is faulty. H was able to program a aftermarket key to the original EIS unit in the car and this key is working 100%. This cost me R3680-00. He advised me to take the new key back to Mercedes. I then contacted Charles Nyland informing him of this outcome and then request to please have my money returned as the key from Mercedes is faulty and not working. His words to me was that they will not refund me, because it was not their key that was the problem. He still insisted that the EIS unit is faulty and needs to be replace. I told him that this is unacceptable because if the EIS Unit is faulty, how on earth was it possible for the Auto Electrician to reprogram a key. Here is the funny and strange part of this! Charles Nyland informed me that Mercedes do not program any EIS Units! They replace it, even if they are not faulty! How is this possible?? Earlier on the 6th of May, I was told via SMS that they are busy programming the key to test and check and to try and see why the key does not want to work! I thought they don’t program any keys! Was I taken for a ride by Mercedes?? Was I misinformed by Mercedes? Or did they just played me in the hope that I would buy a new EIS Unit which clearly was not needed to be done?? I asked Charles Nyland how is it possible for a 3rd party like an Auto Electrician to program Keys and EIS units and get it to work. Charles Nyland told me that the Auto Electricians is doing this illegal and that Mercedes don’t support this, as according to him, there are always problems with this keys and that they will stop working after a few usages and that it will cause other problems etc. The auto Electrician told me the only thing he did, was to program the aftermarket key to a new Slot on the EIS unit. According to him, the EIS Unit has 9 slots to be used for situations like this. Obviously Mercedes does not know this or they just don’t care about the customer!! Charles Nyland kept on insisting that they are right in the way they do business, that they will not refund me and that according to him, should I take this matter further in legal terms, Mercedes has lawyers which will protect them and help them! This reasoning is ridiculous and totally not within good Customer Service practices. I told Charles that I will take further action and I also told him that they are only concerned about making money and that the customer does not count for them. I also told him that they are giving out false and unreliable information and that their communication to the customer is bad! I also told him that the workshop clearly doesn’t have a clue on what’s going on with EIS Units and Replacement of keys for Mercedes cars. I also told him that I will not refer anybody to them as they are clueless and they are providing bad service and support. I want the money refunded for the key I bought!
Helpful (0)
|Replies (0)IM
Izak M
1 reviews | Active since Jan 2020
11 May 2021, 09:09
Bad Service and Communication
I have a 2006 Mercedes c200K. I started having trouble with the key of the car. Finally when the key broke and I got stranded with the car not able to unlock and start, I approached Mercedes Benz Fountains in Pretoria and explained my situation to them. By means of their Spares supervisor called Athen Davids, I was advised to buy a new Key from them, (which will be coded against the VIN number of the vehicle) and then the key will start the car. I ordered the key on Monday the 3rd of May 2021, paid R3025-00 and fetch the new key on Tuesday the 4th of May 2021. I was told that i just need to take the key and open and start the car. I could not open the car, nor start the car with the new key from Mercedes. When I put the key into the ignition, all i got was a message on the display of the instrument cluster saying "Key Teach-in in progress. Please wait" I have waited for some time and still nothing happened. I phone Mercedes Fountains and it took more than 30 minutes before I could get somebody to help me. Not one of the workshop staff answered their phones. Athen Davids was not available to help. After a few fruitless attempts to speak to somebody, I got hold of somebody called Greg from the Admin department, which, while I was on the phone with him, tried to ask a few guys at the workshop and not one of them could give me a clear answer to the problem. At last somebody told Greg that according to him, I have to put the key in the ignition and wait between 30 to 60 minutes and then the car would start. Again, this was not communicated to be by Athen Davids. I left the key in the ignition for almost 20 hours and still the same message was displayed and the key did not work. On Wednesday the 5th of May 2021 I contacted Mercedes again and spoke to Greg, which advised me that he thinks I must bring the car to them and book it in to check. Because he told me that it is not possible, because they only order a key and normally it works. They did not know or indicate to me why the key did not work the way they explained to me. I arrange then with a towing company to load the car on a truck and the car was taken to Mercedes Fountains at a cost of R850-00 on Wednesday the 5th of May 2021. I was also informed by the Service advisor called Ilke after I booked the car in, that there was a Service Fee of R1800-00 to be paid should I decide not to fix the car with them. This was not communicated to me by Greg or by Ilke before booking the car in. At around 11:25 on Thursday the 6th of May 2021 I received a SMS Message informing me that they are busy programming the key and that they would only be able to test after the key was programmed. (I thought the key was already programmed!!) I was told this would take some time. At 13:37 I received another SMS Message saying that the programming is still in process and that it will still take some time. At around 17:00 on the 6th of May 2021 I visited the Service department and I got to speak to Charles Nyland. He advised me that he was the Workshop manager. I explained my situation to him to which he replied that he know about my car being there, but he don’t know what is happening with the car or what the status of the car is. I explained to him that I was not happy with the way Athen Davids communicated to me about buying a new key and the process on setting up the new key. I also mentioned to him my unhappiness with the Service Fee. I told him that Athen Davids insisted that all I need to do was to buy a key and it WILL start the car. Athen Davids did see my old key and I did explain the situation to him. So Athen Davids was fully informed by me about the problem. Charles Nyland informed me that he will look into the problem and asked me to phone him at 09:00 on Friday the 7th of May 2021. Just before 09:00 on Friday, Charles Nyland phoned me informing me that according to the workshop, the EIS unit of the car was faulty and that it need to be replaced. According to him, they are confident that the EIS unit in the car has been reprogrammed by private individuals and that the faulty key I was using was not an original Mercedes key. Again, lack of communication happened as this was not communicated to me by Athen Davids. Even after I have shown him my faulty key, he did not say anything else than informed me to buy a new key. I told Charles Nyland that I don’t agree with him about the EIS and also told him that I don’t have R18000-00 to replace the EIS unit. That was the figures they quoted me. I then arrange for the car to be taken by truck again at a cost of R850—to a private Auto Electrician in Rietfontein in Pretoria on Friday the 7th of May 2021. The Auto Electrician looked at the car and informed me that the way he sees this situation, he will need to reprogram the EIS unit to read the new key bought from Mercedes. Something he had done in the past and something that is very easily possible. I told him to go ahead and program the unit for the amount of R2500-00. On Monday the 10th of May 2021 I was informed by the Auto Electrician that he can’t program the key supplied by Mercedes, because the key is faulty. H was able to program a aftermarket key to the original EIS unit in the car and this key is working 100%. This cost me R3680-00. He advised me to take the new key back to Mercedes. I then contacted Charles Nyland informing him of this outcome and then request to please have my money returned as the key from Mercedes is faulty and not working. His words to me was that they will not refund me, because it was not their key that was the problem. He still insisted that the EIS unit is faulty and needs to be replace. I told him that this is unacceptable because if the EIS Unit is faulty, how on earth was it possible for the Auto Electrician to reprogram a key. Here is the funny and strange part of this! Charles Nyland informed me that Mercedes do not program any EIS Units! They replace it, even if they are not faulty! How is this possible?? Earlier on the 6th of May, I was told via SMS that they are busy programming the key to test and check and to try and see why the key does not want to work! I thought they don’t program any keys! Was I taken for a ride by Mercedes?? Was I misinformed by Mercedes? Or did they just played me in the hope that I would buy a new EIS Unit which clearly was not needed to be done?? I asked Charles Nyland how is it possible for a 3rd party like an Auto Electrician to program Keys and EIS units and get it to work. Charles Nyland told me that the Auto Electricians is doing this illegal and that Mercedes don’t support this, as according to him, there are always problems with this keys and that they will stop working after a few usages and that it will cause other problems etc. The auto Electrician told me the only thing he did, was to program the aftermarket key to a new Slot on the EIS unit. According to him, the EIS Unit has 9 slots to be used for situations like this. Obviously Mercedes does not know this or they just don’t care about the customer!! Charles Nyland kept on insisting that they are right in the way they do business, that they will not refund me and that according to him, should I take this matter further in legal terms, Mercedes has lawyers which will protect them and help them! This reasoning is ridiculous and totally not within good Customer Service practices. I told Charles that I will take further action and I also told him that they are only concerned about making money and that the customer does not count for them. I also told him that they are giving out false and unreliable information and that their communication to the customer is bad! I also told him that the workshop clearly doesn’t have a clue on what’s going on with EIS Units and Replacement of keys for Mercedes cars. I also told him that I will not refer anybody to them as they are clueless and they are providing bad service and support. I want the money refunded for the key I bought!
0
Replies (0)PK
Phani K
1 reviews | Active since Jan 2020
17 Dec 2019, 08:25
Mercedes-Benz Fountains Scammed Us! Stay Away!
Hi there ladies and gentlemen of Centurion. This is a warning to all Centurion residents! Please read carefully. We were scammed by Mercedes-Benz Fountains in Pretoria. We have irrufutable proof. Read further to understand and prevent yourself from being swindled also. We purchased a second hand GLC 300 Merc in Sep 2017 from Mercedes Benz Fountains. Car was pre-owned and worked 100%. Keep in mind that the vehicle is under a full comprehensive Merc Motor Plan and warranty. A few weeks ago the service light came on and the car was immediately sent in. We waited 6 weeks for the diagnosis with little communication. They claim that wrong fuel was used and so 1 of the 4 engine cylinders seized up leaving us with a R200 000 bill!!!! They then said that they won’t assist us in paying/fixing the vehicle even though under the Motor Plan as they are not liable. We requested a fuel test in car which came back TOTALLY 100% CLEAR. Proof attached. No wrong fuel used, absolutely no fault on our side! Confident that we are not in the wrong. We employed the services of a lawyer to send a notice of dispute and requested a sit down meeting to come to a compromise or mutually beneficial solution! Mercedes permitted our lawyer to attend one meeting with them where I was not allowed to attend. In the meeting they insisted that they can’t be held liable and that we should sue the fuel association. Our lawyer then defended that we have fuel test results and that it was all clear. Mercedes blamed the fuel with absolutely no proof that it was the fuel and accepting no liability even thought they could not provide any clear evidence of what caused the problem! We know this is not the case as we have ever only filled up at 1 petrol station. (Proof Available) The BP on Weird Road just outside Eldoglen that fills up hundreds of expensive cars including many other Mercedes benz’s daily. They have a very upmarket clientele and we know that their fuel quality is not compromised. Think about this: 1. If the wrong fuel was used why did only 1 cylinder give in and not all 4 2. At the previous service before last, the inline fuel filters were replaced without explanation. We have since had no correspondence from Mercedes and are left in the dark with this huge mess with no sight of a solution - and a HUGE R200 000 bill with a mention that this is the 1st bill, once they put the car together more bills may/will follow! What is the point of buying an expensive vehicle from a supposedly “reputable” dealer like Mercedes benz fountains, then taking out a maintenance plan only to be told “you are liable for latent vehicle defects” and then bullied where your emails and calls are not responded to! Now that you know the situation. My fellow Centurion residents, be warned when purchasing a car from Mercedes Benz Fountains (Pretoria) - its not a good idea for you! We have the following supporting documents: 1. Lawyers Letter 2. Fuel Slips / Credit Card Statements 3. Service History 4. Fuel Test Results (Passed/Clear) 5. Repair Quote of R200 000+ We have tried everything we can! Please guys, assist us by spreading awareness and sharing this post.
Helpful (0)
|Replies (0)PK
Phani K
1 reviews | Active since Jan 2020
17 Dec 2019, 08:25
Mercedes-Benz Fountains Scammed Us! Stay Away!
Hi there ladies and gentlemen of Centurion. This is a warning to all Centurion residents! Please read carefully. We were scammed by Mercedes-Benz Fountains in Pretoria. We have irrufutable proof. Read further to understand and prevent yourself from being swindled also. We purchased a second hand GLC 300 Merc in Sep 2017 from Mercedes Benz Fountains. Car was pre-owned and worked 100%. Keep in mind that the vehicle is under a full comprehensive Merc Motor Plan and warranty. A few weeks ago the service light came on and the car was immediately sent in. We waited 6 weeks for the diagnosis with little communication. They claim that wrong fuel was used and so 1 of the 4 engine cylinders seized up leaving us with a R200 000 bill!!!! They then said that they won’t assist us in paying/fixing the vehicle even though under the Motor Plan as they are not liable. We requested a fuel test in car which came back TOTALLY 100% CLEAR. Proof attached. No wrong fuel used, absolutely no fault on our side! Confident that we are not in the wrong. We employed the services of a lawyer to send a notice of dispute and requested a sit down meeting to come to a compromise or mutually beneficial solution! Mercedes permitted our lawyer to attend one meeting with them where I was not allowed to attend. In the meeting they insisted that they can’t be held liable and that we should sue the fuel association. Our lawyer then defended that we have fuel test results and that it was all clear. Mercedes blamed the fuel with absolutely no proof that it was the fuel and accepting no liability even thought they could not provide any clear evidence of what caused the problem! We know this is not the case as we have ever only filled up at 1 petrol station. (Proof Available) The BP on Weird Road just outside Eldoglen that fills up hundreds of expensive cars including many other Mercedes benz’s daily. They have a very upmarket clientele and we know that their fuel quality is not compromised. Think about this: 1. If the wrong fuel was used why did only 1 cylinder give in and not all 4 2. At the previous service before last, the inline fuel filters were replaced without explanation. We have since had no correspondence from Mercedes and are left in the dark with this huge mess with no sight of a solution - and a HUGE R200 000 bill with a mention that this is the 1st bill, once they put the car together more bills may/will follow! What is the point of buying an expensive vehicle from a supposedly “reputable” dealer like Mercedes benz fountains, then taking out a maintenance plan only to be told “you are liable for latent vehicle defects” and then bullied where your emails and calls are not responded to! Now that you know the situation. My fellow Centurion residents, be warned when purchasing a car from Mercedes Benz Fountains (Pretoria) - its not a good idea for you! We have the following supporting documents: 1. Lawyers Letter 2. Fuel Slips / Credit Card Statements 3. Service History 4. Fuel Test Results (Passed/Clear) 5. Repair Quote of R200 000+ We have tried everything we can! Please guys, assist us by spreading awareness and sharing this post.
0
Replies (0)AN
Ali N
1 reviews | Active since Jan 2020
14 Dec 2019, 05:33
Mercedes Fountains Good service
Thank you very muck for having my car HR 15 WV GP serviced after been refused service at Grand Central. You never asked questions as my car is under Motor Plan. All you said was bring your car tomorrow. Thank you Ilse for treating me like a king. You have a new customer now.
Helpful (0)
|Replies (0)AN
Ali N
1 reviews | Active since Jan 2020
14 Dec 2019, 05:33
Mercedes Fountains Good service
Thank you very muck for having my car HR 15 WV GP serviced after been refused service at Grand Central. You never asked questions as my car is under Motor Plan. All you said was bring your car tomorrow. Thank you Ilse for treating me like a king. You have a new customer now.
0
Replies (0)