Unreliable and Poor service

Brake pads service was done on the 31/08/2023, however the detail diagnostic report showing the work done and outstanding work was never provided supposedly due to the system being down, as informed by Phillip. I have made numerous follow-ups on this report without any response from Mercedes Fountain team. There was noise coming front the wheels of which I have recently learnt that there is a loose brake pad which is moving around freely. I immediately reported the matter however, there is no sense of urgency because of no response to date. I just saw this yesterday as the noise was now very loud and unbearable, meaning more than 2000kms, from Pretoria to Eastern Cape and around Eastern Cape. This is a risk and Mercedes Benz Fountains is gambling with my life.