Rae P

LESSON LEARNT !!!!!!

AVOID THIS PLACE LIKE THE PLAGUE!!! In June this year my Speed Queen when spinning was marking the clothes with tiny black marks I got in touch with Ryan my telling him the problem knew what it could be and to get the parts will cost me R4.400.00 which an EFT was done straight away and by the by they advertise in huge letters repairs tobe done on site as moving equipment damages which they avoid. Needless to say that was right up my alley only to find out this was not the case as Mind said the job was too big todo on site which needs tobe taken to the workshop once he opens machine up he will know what the problem is. After 14 days machine returned doing exactly the same as before but huge black rings on everything destroying clothing after a few calls machine taken back to workshop as the first diagnosis didn't seem tobe the problem it's now other seals. 3 weeks later Mind brought the machine back after many calls as it's impossible to take that long. I could only use machine 2 days later as the rain when delivering soaked through and had to dry out..... wait for it. ..wait.... yes you guessed right NO DIFFERENCE STILL LEAKING Clothes have perfect polka dots lovely hey. I phoned the place again and Djan said it's now the gearbox and seals and they're trying their best to get a 2nd hand one when I guestioned why 2nd hand as brand new would be R30.000.00 told to me and he then added the seals they got from Speed Queen cost them R900.00 . Now I ask you what was done with my R4.400.00 not my problem machine has to go in for 3rd time . How can one trust this company