Yanni N

WORST BANK EVER!!! DO NOT BANK WITH THESE UNSYMPATHETIC MONSTERS

I recently moved to the UK in September for school. I had to open up a UK bank account. I choose HSBC because they could set me up right away and some classmates told me that they had branches in the United States, where I am from originally. Firstly, they do have offices in the united states, but they are scarce. I happen to be from Austin, Texas, and they don't have an HSBC out here. When they sent my card in the mail, they did not send me a PIN. I waited months for that PIN and never received it. I requested for them to send it again before I left for Christmas break and I still didn't receive it. I had to catch for my flight, and my card started declining in the airports because they needed a pin, I do not have. I called HSBC UK and told them about the situation. How I requested a PIN twice and still have not received it, and that I was travelling to the united states and that I needed access to my funds while I am down here. They basically told me that there was nothing they could do to help me. They told me that they have no options available for their customers in these type of situations. They could not send me a pin to the united states where I am staying (even if they did send it I doubt I would have received it anyway and if it did manage to make its way down here I would be long gone by then) and they told me that they could not give me a temporary pin either. I know banks in the united states will provide you with a temporary pin if you lose or forget yours. They said that I could get money out at one of their branches in the united states. They transferred my call to an HSBC bank in the united states, and the phone kept ringing and never stopped. I hang up and call an HSBC in the united states on my own. When I spoke to them, they tell me that the closet HSBC to me is in Dallas which is almost 3 hours away from me, which how am I going to get there without being able to purchase gas. On top of that, the US representative told me that there is a chance that they would not be able to help me, even if I made it to the HSBC in Dallas, because my HSBC account is a UK one. The UK representative basically told me false information. I had been going back and forth with HSBC through the 11th of this month to today the 18th. I have run up my phone plan and own them thousands of dollars, and I still don't have access to my funds. On Thursday of last week, they told me that my only option was to transfer funds to a bank account in the united states. I stayed on the phone with a representative for over an hour as she walked me through doing an international transfer online. It took so long because for over an hour she was telling me the incorrect way to transfer money online, wasting my time and that was on the 11th when I moved funds to an account in the united states. It’s the 18th, and I still haven’t received the funds. HSBC UK told me today, it could take up to 6 business days or longer. Imagine being stranded without money for over a week and counting. THEY DON'T GIVE A **** ABOUT THEIR CUSTOMERS, THEY BASICALLY were LIKE F OFF AND ASK A FRIEND TO LOAN YOU MONEY THERE IS NOTHING WE CAN DO. I also asked them if they could email me proof of transfer. They told me that I could find that in my documents online. I said to the HSBC UK representative that I tried looking for it but could not find it. He kept on interrupting me and telling me that that was false and that he was looking at it right now on his screen in my documents. He also said to me that instead of calling them and staying on the phone with them for hours to send a message online. THEY ARE UNSYMPATHETIC MONSTERS. when I got off the phone I, did what he said and looked in my documents once more to find my proof of transfer. it was not in there (LIKE I TOLD HIM) they lied to me again. THIS IS THE WORST BANKING EXPERIENCE I HAVE EVER EXPERIENCED IN MY LIFE. I honestly want to cry. I am stranded without any money, and I can't go anywhere. there were business matters I needed to take care of while I am here that I cannot. I AM SOO *****ED AND THEY DON'T CARE. THEY ARE LIERS WHO WILL SAY ANYTHING TO GET YOU OFF THE PHONE. I CAN'T BELIEVE THERE TOTAL DISREGARD FOR THEIR CUSTOMERS. THEY DON'T HAVE RESPECT OR CARE FOR YOU. YOUR NOTHING TO THEM. THEY TREAT THEIR CUSTOMERS LIKE ****. BEWARE!!!! I HOPE THIS CIRCULATES AND THAT PEOPLE WILL GET THIS MESSAGE AND NOT BANK WITH THEM. IF YOU HAVE AN ACCOUNT WITH THEM I WOULD RECONSIDER THAT AND FIND ANOTHER BANK. I am switching to Citi bank. They have a bank close to my school in the UK and far more branches here in the united states than HSBC. HSBC SHOULD BE ASHAMED OF THE WAY THEY CONDUCT BUSINESS AND THEIR HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!