H(
HSBC (Uk)
Unclaimed Business
H(
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEA
Eloise A
1 reviews | Active since Jan 2020
1 Apr 2023, 05:30
Disgusting service
I tried applying for a loan with a company in RSA that works with HSBC UK. After being squeezed for more fees to get my money. I've now been told that I will not get my money until I pay R20k for activation fees on my card. Absolutely disgusting service and constant promises and NOTHING Done other than at now fees and more stories. Never honest.. Never keep promises made and NEVER PAID MY MONEY. Absolutely disgusting service and nothing ever done as they say they would. Wish I never started this process. Proven to be a really really expensive life lesson.
Helpful (0)
|Replies (0)EA
Eloise A
1 reviews | Active since Jan 2020
1 Apr 2023, 05:30
Disgusting service
I tried applying for a loan with a company in RSA that works with HSBC UK. After being squeezed for more fees to get my money. I've now been told that I will not get my money until I pay R20k for activation fees on my card. Absolutely disgusting service and constant promises and NOTHING Done other than at now fees and more stories. Never honest.. Never keep promises made and NEVER PAID MY MONEY. Absolutely disgusting service and nothing ever done as they say they would. Wish I never started this process. Proven to be a really really expensive life lesson.
0
Replies (0)lB
laurie B
1 reviews | Active since Jan 2020
28 Jan 2023, 10:44
Useless HSBC UK
Horrible customer service. They have no inclination how to help an overseas customer. A dormant UK account, they have my money but cannot help me because I dont have a HSBC retail branch in South Africa. Useless! Everytime I verify myself at SA Hsbc Corporate banking offices, the useless UK call centre team passes the buck and dont want to help
Helpful (0)
|Replies (0)lB
laurie B
1 reviews | Active since Jan 2020
28 Jan 2023, 10:44
Useless HSBC UK
Horrible customer service. They have no inclination how to help an overseas customer. A dormant UK account, they have my money but cannot help me because I dont have a HSBC retail branch in South Africa. Useless! Everytime I verify myself at SA Hsbc Corporate banking offices, the useless UK call centre team passes the buck and dont want to help
0
Replies (0)MS
Monja S
1 reviews | Active since Jan 2020
27 Nov 2020, 09:11
Hsbc sucks!
Been advised by HSBC UK to visit the branch in Johannesburg to sort our accounts out, but no staff at the branch to assist us. They refuse to be of any assistance. We are HSBC customers and very disappointed!
Helpful (0)
|Replies (0)YN
Yanni N
1 reviews | Active since Jan 2020
18 Dec 2019, 14:17
WORST BANK EVER!!! DO NOT BANK WITH THESE UNSYMPATHETIC MONSTERS
I recently moved to the UK in September for school. I had to open up a UK bank account. I choose HSBC because they could set me up right away and some classmates told me that they had branches in the United States, where I am from originally. Firstly, they do have offices in the united states, but they are scarce. I happen to be from Austin, Texas, and they don't have an HSBC out here. When they sent my card in the mail, they did not send me a PIN. I waited months for that PIN and never received it. I requested for them to send it again before I left for Christmas break and I still didn't receive it. I had to catch for my flight, and my card started declining in the airports because they needed a pin, I do not have. I called HSBC UK and told them about the situation. How I requested a PIN twice and still have not received it, and that I was travelling to the united states and that I needed access to my funds while I am down here. They basically told me that there was nothing they could do to help me. They told me that they have no options available for their customers in these type of situations. They could not send me a pin to the united states where I am staying (even if they did send it I doubt I would have received it anyway and if it did manage to make its way down here I would be long gone by then) and they told me that they could not give me a temporary pin either. I know banks in the united states will provide you with a temporary pin if you lose or forget yours. They said that I could get money out at one of their branches in the united states. They transferred my call to an HSBC bank in the united states, and the phone kept ringing and never stopped. I hang up and call an HSBC in the united states on my own. When I spoke to them, they tell me that the closet HSBC to me is in Dallas which is almost 3 hours away from me, which how am I going to get there without being able to purchase gas. On top of that, the US representative told me that there is a chance that they would not be able to help me, even if I made it to the HSBC in Dallas, because my HSBC account is a UK one. The UK representative basically told me false information. I had been going back and forth with HSBC through the 11th of this month to today the 18th. I have run up my phone plan and own them thousands of dollars, and I still don't have access to my funds. On Thursday of last week, they told me that my only option was to transfer funds to a bank account in the united states. I stayed on the phone with a representative for over an hour as she walked me through doing an international transfer online. It took so long because for over an hour she was telling me the incorrect way to transfer money online, wasting my time and that was on the 11th when I moved funds to an account in the united states. It’s the 18th, and I still haven’t received the funds. HSBC UK told me today, it could take up to 6 business days or longer. Imagine being stranded without money for over a week and counting. THEY DON'T GIVE A **** ABOUT THEIR CUSTOMERS, THEY BASICALLY were LIKE F OFF AND ASK A FRIEND TO LOAN YOU MONEY THERE IS NOTHING WE CAN DO. I also asked them if they could email me proof of transfer. They told me that I could find that in my documents online. I said to the HSBC UK representative that I tried looking for it but could not find it. He kept on interrupting me and telling me that that was false and that he was looking at it right now on his screen in my documents. He also said to me that instead of calling them and staying on the phone with them for hours to send a message online. THEY ARE UNSYMPATHETIC MONSTERS. when I got off the phone I, did what he said and looked in my documents once more to find my proof of transfer. it was not in there (LIKE I TOLD HIM) they lied to me again. THIS IS THE WORST BANKING EXPERIENCE I HAVE EVER EXPERIENCED IN MY LIFE. I honestly want to cry. I am stranded without any money, and I can't go anywhere. there were business matters I needed to take care of while I am here that I cannot. I AM SOO *****ED AND THEY DON'T CARE. THEY ARE LIERS WHO WILL SAY ANYTHING TO GET YOU OFF THE PHONE. I CAN'T BELIEVE THERE TOTAL DISREGARD FOR THEIR CUSTOMERS. THEY DON'T HAVE RESPECT OR CARE FOR YOU. YOUR NOTHING TO THEM. THEY TREAT THEIR CUSTOMERS LIKE ****. BEWARE!!!! I HOPE THIS CIRCULATES AND THAT PEOPLE WILL GET THIS MESSAGE AND NOT BANK WITH THEM. IF YOU HAVE AN ACCOUNT WITH THEM I WOULD RECONSIDER THAT AND FIND ANOTHER BANK. I am switching to Citi bank. They have a bank close to my school in the UK and far more branches here in the united states than HSBC. HSBC SHOULD BE ASHAMED OF THE WAY THEY CONDUCT BUSINESS AND THEIR HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!
Helpful (0)
|Replies (0)YN
Yanni N
1 reviews | Active since Jan 2020
18 Dec 2019, 14:17
WORST BANK EVER!!! DO NOT BANK WITH THESE UNSYMPATHETIC MONSTERS
I recently moved to the UK in September for school. I had to open up a UK bank account. I choose HSBC because they could set me up right away and some classmates told me that they had branches in the United States, where I am from originally. Firstly, they do have offices in the united states, but they are scarce. I happen to be from Austin, Texas, and they don't have an HSBC out here. When they sent my card in the mail, they did not send me a PIN. I waited months for that PIN and never received it. I requested for them to send it again before I left for Christmas break and I still didn't receive it. I had to catch for my flight, and my card started declining in the airports because they needed a pin, I do not have. I called HSBC UK and told them about the situation. How I requested a PIN twice and still have not received it, and that I was travelling to the united states and that I needed access to my funds while I am down here. They basically told me that there was nothing they could do to help me. They told me that they have no options available for their customers in these type of situations. They could not send me a pin to the united states where I am staying (even if they did send it I doubt I would have received it anyway and if it did manage to make its way down here I would be long gone by then) and they told me that they could not give me a temporary pin either. I know banks in the united states will provide you with a temporary pin if you lose or forget yours. They said that I could get money out at one of their branches in the united states. They transferred my call to an HSBC bank in the united states, and the phone kept ringing and never stopped. I hang up and call an HSBC in the united states on my own. When I spoke to them, they tell me that the closet HSBC to me is in Dallas which is almost 3 hours away from me, which how am I going to get there without being able to purchase gas. On top of that, the US representative told me that there is a chance that they would not be able to help me, even if I made it to the HSBC in Dallas, because my HSBC account is a UK one. The UK representative basically told me false information. I had been going back and forth with HSBC through the 11th of this month to today the 18th. I have run up my phone plan and own them thousands of dollars, and I still don't have access to my funds. On Thursday of last week, they told me that my only option was to transfer funds to a bank account in the united states. I stayed on the phone with a representative for over an hour as she walked me through doing an international transfer online. It took so long because for over an hour she was telling me the incorrect way to transfer money online, wasting my time and that was on the 11th when I moved funds to an account in the united states. It’s the 18th, and I still haven’t received the funds. HSBC UK told me today, it could take up to 6 business days or longer. Imagine being stranded without money for over a week and counting. THEY DON'T GIVE A **** ABOUT THEIR CUSTOMERS, THEY BASICALLY were LIKE F OFF AND ASK A FRIEND TO LOAN YOU MONEY THERE IS NOTHING WE CAN DO. I also asked them if they could email me proof of transfer. They told me that I could find that in my documents online. I said to the HSBC UK representative that I tried looking for it but could not find it. He kept on interrupting me and telling me that that was false and that he was looking at it right now on his screen in my documents. He also said to me that instead of calling them and staying on the phone with them for hours to send a message online. THEY ARE UNSYMPATHETIC MONSTERS. when I got off the phone I, did what he said and looked in my documents once more to find my proof of transfer. it was not in there (LIKE I TOLD HIM) they lied to me again. THIS IS THE WORST BANKING EXPERIENCE I HAVE EVER EXPERIENCED IN MY LIFE. I honestly want to cry. I am stranded without any money, and I can't go anywhere. there were business matters I needed to take care of while I am here that I cannot. I AM SOO *****ED AND THEY DON'T CARE. THEY ARE LIERS WHO WILL SAY ANYTHING TO GET YOU OFF THE PHONE. I CAN'T BELIEVE THERE TOTAL DISREGARD FOR THEIR CUSTOMERS. THEY DON'T HAVE RESPECT OR CARE FOR YOU. YOUR NOTHING TO THEM. THEY TREAT THEIR CUSTOMERS LIKE ****. BEWARE!!!! I HOPE THIS CIRCULATES AND THAT PEOPLE WILL GET THIS MESSAGE AND NOT BANK WITH THEM. IF YOU HAVE AN ACCOUNT WITH THEM I WOULD RECONSIDER THAT AND FIND ANOTHER BANK. I am switching to Citi bank. They have a bank close to my school in the UK and far more branches here in the united states than HSBC. HSBC SHOULD BE ASHAMED OF THE WAY THEY CONDUCT BUSINESS AND THEIR HORRIBLE HORRIBLE CUSTOMER SERVICE!!!!!!
0
Replies (0)SC
Schalk C
1 reviews | Active since Jan 2020
11 Dec 2019, 19:13
HSBC destroys wildlife!
HSBC flies in the face of environmental respect! This is due to their disgusting decision to use captive cheetahs in the photo shoot for this weekend's 7s rugby tournament. Despite global opposition to and hard work against wild animal interaction, the clearly misinformed bigwigs of HSBC thought this catastrophe in order! Animal rights group Blood Lions posted the following (credit to their reporter:) NEWS: HSBC Cape Town 7s include two captive cheetahs in their 7s Rugby Captains' Photoshoot. Less than 6 weeks after the release of SATSA - Official's Animal Interaction Guidelines, concerning photographs of the HSBC 7s rugby team captains posing at the stadium with cheetahs have gone viral. According to the SATSA Animal Interaction Guide, “wildlife tourism is the bedrock of Southern Africa’s tourism industry” and the practice of keeping “animals in captivity for human enjoyment is not investing in the long-term unique selling point of Africa” as a wild and authentic natural tourism destination. In order for an animal, like a cheetah, to be touched by humans, “they would need to be trained and handled” which in itself is an unnatural activity for a predator. Blood Lions and our 191 Born to Live Wild partners are committed to securing the survival of South Africa’s predators in the wild by supporting and promoting South Africa as an authentic, wild and ethical tourism destination.
Helpful (0)
|Replies (0)SC
Schalk C
1 reviews | Active since Jan 2020
11 Dec 2019, 19:13
HSBC destroys wildlife!
HSBC flies in the face of environmental respect! This is due to their disgusting decision to use captive cheetahs in the photo shoot for this weekend's 7s rugby tournament. Despite global opposition to and hard work against wild animal interaction, the clearly misinformed bigwigs of HSBC thought this catastrophe in order! Animal rights group Blood Lions posted the following (credit to their reporter:) NEWS: HSBC Cape Town 7s include two captive cheetahs in their 7s Rugby Captains' Photoshoot. Less than 6 weeks after the release of SATSA - Official's Animal Interaction Guidelines, concerning photographs of the HSBC 7s rugby team captains posing at the stadium with cheetahs have gone viral. According to the SATSA Animal Interaction Guide, “wildlife tourism is the bedrock of Southern Africa’s tourism industry” and the practice of keeping “animals in captivity for human enjoyment is not investing in the long-term unique selling point of Africa” as a wild and authentic natural tourism destination. In order for an animal, like a cheetah, to be touched by humans, “they would need to be trained and handled” which in itself is an unnatural activity for a predator. Blood Lions and our 191 Born to Live Wild partners are committed to securing the survival of South Africa’s predators in the wild by supporting and promoting South Africa as an authentic, wild and ethical tourism destination.
0
Replies (0)JK
Jim K
1 reviews | Active since Jan 2020
22 Nov 2018, 10:26
Pathetic after sales service from HSBC Ban****
I have been trying to close my account with them for over a year now but still no luck! I have called them, visited their branch in Sandton, Johannesburg, visited their branch at Borough High Street, London and then more calls via telephone banking but still can't close my account and claim the funds i have with them!! They are fast to take your cash but when it comes to giving it back to the rightful owner, forget it! Their after sales service is pathetic to say the least!!
Helpful (0)
|Replies (0)JK
Jim K
1 reviews | Active since Jan 2020
22 Nov 2018, 10:26
Pathetic after sales service from HSBC Ban****
I have been trying to close my account with them for over a year now but still no luck! I have called them, visited their branch in Sandton, Johannesburg, visited their branch at Borough High Street, London and then more calls via telephone banking but still can't close my account and claim the funds i have with them!! They are fast to take your cash but when it comes to giving it back to the rightful owner, forget it! Their after sales service is pathetic to say the least!!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Oct 2018, 00:34
HSBC DISGUSTING SERVICE
I went into an HSBC Branch in Basingstoke at Festival Mall to open a current account on my EU Passport (German) and was told, "sorry we cant open an account for you unless you have the following: Proof of address, Legitimate Rental lease agreement "accredited" and proof of ID or letter from NHS Doctor stating your proof of address. I find this TOTALLY UNACCEPTABLE AND DISGUSTING TREATEMENT, as an EU national i am extremely outraged and find this absolutely rediculous. I dont want to "buy" the bank, i just want a normal current account in order for my wages to be paid into. I arrived in the UK 4 weeks ago and have had nothing but grief and absolute disgusting treatment and lack of service to assist me in opening a bank account. I am permanently employed. I went into the bank for the 3rd time with my letter of employment and contract and yet i am denied of having opening a bank acount. Not everyone in the uk rents from a rental agency and yet they are insisting on a "legit listed rental company" - this outrageous!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Oct 2018, 00:34
HSBC DISGUSTING SERVICE
I went into an HSBC Branch in Basingstoke at Festival Mall to open a current account on my EU Passport (German) and was told, "sorry we cant open an account for you unless you have the following: Proof of address, Legitimate Rental lease agreement "accredited" and proof of ID or letter from NHS Doctor stating your proof of address. I find this TOTALLY UNACCEPTABLE AND DISGUSTING TREATEMENT, as an EU national i am extremely outraged and find this absolutely rediculous. I dont want to "buy" the bank, i just want a normal current account in order for my wages to be paid into. I arrived in the UK 4 weeks ago and have had nothing but grief and absolute disgusting treatment and lack of service to assist me in opening a bank account. I am permanently employed. I went into the bank for the 3rd time with my letter of employment and contract and yet i am denied of having opening a bank acount. Not everyone in the uk rents from a rental agency and yet they are insisting on a "legit listed rental company" - this outrageous!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jul 2018, 21:07
Unbelievable
They change their phone app - I install the new version. It locks my account though password correct - diverts me to call + ********** 02290. After entering my details an agent answers...he cannot help me... I must visit my nearest HSBC branch...I am not in UK and have no plans to go there soon. What do I do here?
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jul 2018, 21:07
Unbelievable
They change their phone app - I install the new version. It locks my account though password correct - diverts me to call + ********** 02290. After entering my details an agent answers...he cannot help me... I must visit my nearest HSBC branch...I am not in UK and have no plans to go there soon. What do I do here?
0
Replies (0)