***** in HSBC Hong Kong - No acknowledgement and no assistance from them.

To csv, ombudsman, info, phishing, fnbcard, phishing

I am a WISE member, and on 05/05/2026, I was de*****ed out of my salary.

I did my transaction as normal through the Wise app and placed my banking details. After submitting it, it showed that my money would be in by Wednesday, 06/05/26, at 8:05 AM SAST. I waited patiently and reviewed the Wise app on the morning of 06/05/26, and there was no money sent directly to me. Instead, the money went to a customer of HSBC HK.

I immediately contacted WISE and HSBC with regard to this and have not received any satisfaction. Although Wise is currently doing their investigation, this has become an urgent matter where I cannot pay rent or buy food, and my accounts are unpaid, which causes a threat to my family and me.

Yesterday, HSBC required a letter from Wise be sent through so that they could make contact with the account holder, but Wise said that they were not authorized to send any letter to HSBC.

I would appreciate some clarity on this, as my livelihood is being threatened because of non-compliance.

Why is it so hard to reverse the money when I have all the details of the HSBC client?

QIU JINGYUAN BANK CODE 004 ACCOUNT NUMBER: *** BANK NAME: HSBC - THE HONGKONG AND SHANGHAI BANKING CORPORATION LTD

Please see all information on this transaction below, and note, I DID NOT AUTHORIZE THIS PERSON TO TOUCH MY ACCOUNT, NOR DO I KNOW HIM/HER!

Take note of the transaction details added, which were my personal banking information, yet it still went to the above-mentioned person. I did everything correct on the Wise app, yet someone still gets unauthorized access to my account, and I need to be patient and wait days and weeks for a resolution.

I look forward to your responses from both ends today, please, and could you treat this as URGENT?

Kind regards, Delon Heathcote +***