DH
DG Heath'cote
Active since Nov 2020
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
METROFIBRE - A USELESS NETWORK
DEL433 - I have had an issue with MetroFibre for a while. The network keeps dropping, and as explained to them, last year, I lost my job because of their incompetence. This weekend, my network was down again, in which I lost $260 because I could not complete my classes as I am an online teacher. They sent Raj out, who was excellent in assisting and got me up and running again. Today, I am getting myself ready for my classes that starts at 11AM and my internet is off again. I have contacted them on Whatsapp numbers: "PRIORITY - 0871514017*, 0871514000, AND 0871514010. Firstly, you do not feel like a priority, as the agent says they need to look over the chat and never get back to you; furthermore, Sue Perfast transfers you, and the agent never responds. Now, Metro is very fast to send invoices stating that you need to make payment for their services, but what service am I getting? The money lost because of them can cover my Fibre fees for a year, yet they won't reimburse me for that. These NOKIA routers that they are giving out are useless and ****; there is always a problem in which I am sitting with 4 boxes in my home that cannot be used because of the same problem. I would like to get a call from MANAGEMENT no later than 11:45 AM today.
53 replies
14 months ago
Fauls Advertising and Useless Customer Service
I have contacted metro a few days ago requesting MY PPPOE password. All they send is reference numbers 618904 and say they will get back to me in 24hrs. It is pass 24 hrs and they still have not gotten back to me. When it is time to collect their money, they very fast to threaten you that they will disconnect if it is not paid. The customer service is pathetic.
71 replies
22 months ago
Incorrectly Activated without my permission!!
I contacted the email help@dstv.co.za Totally useless because they don't contact you back. My complaint is below: I am Mr Heathcote and I am really tired of contacting you multiple times. My decoder has been deactivated for a while. Last year, a representative came pass our apartment and wanted to check the decoder. He reactivated it without informing me, telling me that he has to do software updates. I get a bill the following month in which I WILL NOT PAY FOR! Please, clear it off my name as I do not use DSTV but a TV box. Stop making debtors contact me because I am not liable for the incompetency of your agents. I require a respond stating that the money has been taken off my account URGENTLY as you are now messing with my damn credit score! Call me back
53 replies
29 months ago
CORLINK- Disappointing Customer Service
My debit is set for the 15th of every month but last week, I received an email stating that I am late with my payment and I need to make payment urgently before I am disconnected. This email came through on the 7th of December. Apart from me moving house and asking for a transfer of address which they did, I was withought fibre for 5 days and I think it is unfair that I pay for those days. I requested an adjusted statement to make payment from last week and they read my messages and don’t respond. They offer a great deal that they will get back to you within 24hrs. It’s been longer than that! Why have a WhatsApp number +27 68 333 3553 yet they do not respond in a timely manner!!!! I want to pay my December bill but do not have the correct amount! Why is this so hard to do?
0 replies
37 months ago
More disappointed in customer service than the product!!!
I logged a complaint on the 13th of February regarding flat cold drink. I was then contacted by Johann de Jager on the 14th Feb who was apologetic and said he would send through replacements. No contact thereafter and on the 20th of Feb, Richard Spencer contacted me and apologized for the delay, I understood. After not hearing back for a month, I yet again contacted them and the QC Manager, Melissa Meyer then sent me a message that a courier will come out to deliver! Message after message and no action! What kind of business is this where a customer is promised over a month to get replaced and then ignored? I would like a Senior Manager to remedy this issue and feedback to me with URGENCY!!!
0 replies
46 months ago
DISAPPOINTED WITH NO REFUND!!!
I made a purchase for a car vacuum and it worked once then stopped. I contacted Snatcher and received a response from Khairunisa Sheik ~ Customer Support Agent who supposedly sent a refund code for the product and delivery. There was no code attached and I replied 3 times asking for this code. Their customer service is absolutely pathetic because it me des not even get a reply back after the message is read. Although I still make purchases from them, it is proven that no matter what problem you experience, don’t bother to contact them as their customer service is NON-EXISTENT!!!
0 replies
51 months ago
CUSTOMER SERVICE STINKS OF BS!!
Hi, I had ordered the Finery Payton Desk with 3 drawers fixed storage for R1399 and with delivery, it came to R1548. To my disappointment when assembling it, the pieces are not cut to the correct specifications, or the holes for where the *****s are supposed to go are incorrectly placed. From my excitement to utter disappointment to also find that it was chipped on the corner of the table which looks completely ugly, a broken drawbored and added to that, your top draw shows a KEY SLOT to lock 🔐 it and it did not come with that or a key. I would like someone to come and take a look at it and view it as it stands because I cannot pay so much cash for damaged goods.
0 replies
56 months ago
HIGHLY DISSATISFIED WITH THE SERVICE OF AXXESS.co.za
I am disappointed with the service delivery of this company. I logged a complaint in September as my WiFi was out of service for 4 days. I spoke to the technical support Manager Jimmie and he was helpful enough to do follow up and it was sorted. Today, I am supposed to log into my employers website to teach from 3pm - 11pm but my service goes down again. This is now becoming a problem as it interferes with my employments. My salary and wellbeing depends on this job and it does not seem to phase AXXESS at all. I am now requesting a call from a Senior member of AXXESS to contact me back and assist in connecting me urgently as it is imperative that I go online IMMEDIATELY!!!!
0 replies
65 months ago
Workforce Holdings Limited- DISGUSTING SERVICE
I applied for employment via Workforce Voortrekker Durban about 3weeks ago. They requested we come for training and induction in which they would pay us for and we can commence work the following week Monday at Toyota for the Fed****s company. I have sent numerous messages and emails online requesting the payment and feedback as to when work would start. They made us buy uniforms and safety boots for this job, using money that I don’t have and until today, ow response. What kind of an employment agency is this that has no interest in potential clients of theirs? Customer service is pathetic and I really do not recommend anyone signing up with them. The person that I was in contact with via WhatsApp was Siyabonga ( +27 82 308 5347). No urgency from himself or other staff members. Emails sent to their address Gous online and till date, NO RESPONSE. I think it is our duty as a people to expose this mayhem because now they taking advantage of good people that are looking for jobs in this time of crises. Can someone alert them on this matter and get back to me at 0792448726
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)