W
Wise
Unclaimed Business
W
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Wise
Wise has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Wise across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDR
Drikus R
1 reviews | Active since Jan 2020
9 Mar 2026, 10:19
Non-trustworthy and apathetic towards customer service
Wise is a global money transfer platform (wise[dot]com). I trust you find this review helpful before opening an account with them. It's my opinion that you should take note of my experience and take it into your due diligence. In my opinion, having experienced Wise when something goes wrong, it really goes wrong. My support ticket is 43726414, and I lodged a formal complaint. On 25 Feb 26, we questioned a "late" payment, to be informed by "Augusto" (one of many different agents) that the money has been repatriated to the payer and "this was a genuine mistake on our [Wise's] part". Since then, the money has not surfaced anywhere. We operationally need the money to pay salaries. The last communication came from Sophie (or perhaps an AI), which seems to be the last "personal" interaction from Wise (03 March 2026), issuing the statement that Wise will respond "within 15 calendar days". They started the count, not from the date of the "mistake", nor did they proactively notify us of their mistake; we had to "ask" (25 February 2026). Note, this also does not mean they will "resolve" the issue over this time, only respond. The help-line went dead, no matter how much pleading and/ or shouting, they simply do not respond after issuing (what seems to be) their decree of 15 calendar days. What response can we realistically expect? They know it's their fault, they know it's our money, so what can they (relative to their train of thought) learn during these 15 days that can alter the situation? Consider this, they (by being "genuinely wrong", admitting to their fault in writing) have lost our money and then throw the regulatory book at us as the default response. Is this a proactive, customer-centric business? Not in my view. By acting in this way, what they really seem to say is something more akin to "if it goes right, it's us, but if it goes wrong, even if it is us, it's you, and we'll only do what is necessary to appease the regulator, not you as our customer." We are now standing at "apathy's" door, held by the decree of Wise, despite admitting to it as their "genuine mistake". Their "admitted" fault is our consequence, and that leaves us in the lurch for at least 15 calendar days, but that could be more, probably will be, because what if the money vanished, because since 26 Feb (now being 7 business days later) the payer has not received the money? Who makes a payment that takes in excess of 7 business days? This statistic alone should send shivers into you as a prospective customer. Will Wise take responsibility? It's my opinion (and you might have a completely different experience) that Wise is not a business you should trust with your money. In my case, even if it's clearly their fault, it still becomes your risk. What you need is trust and support in times of trouble, and my provable experience is that you probably won't get it. Where you depend on regularity, trust, and operational continuity, this might not be the organisation you should consider. In my case, their customer service and business acumen seem severely handicapped.
Helpful (0)
|Replies (0)DR
Drikus R
1 reviews | Active since Jan 2020
9 Mar 2026, 10:19
Non-trustworthy and apathetic towards customer service
Wise is a global money transfer platform (wise[dot]com). I trust you find this review helpful before opening an account with them. It's my opinion that you should take note of my experience and take it into your due diligence. In my opinion, having experienced Wise when something goes wrong, it really goes wrong. My support ticket is 43726414, and I lodged a formal complaint. On 25 Feb 26, we questioned a "late" payment, to be informed by "Augusto" (one of many different agents) that the money has been repatriated to the payer and "this was a genuine mistake on our [Wise's] part". Since then, the money has not surfaced anywhere. We operationally need the money to pay salaries. The last communication came from Sophie (or perhaps an AI), which seems to be the last "personal" interaction from Wise (03 March 2026), issuing the statement that Wise will respond "within 15 calendar days". They started the count, not from the date of the "mistake", nor did they proactively notify us of their mistake; we had to "ask" (25 February 2026). Note, this also does not mean they will "resolve" the issue over this time, only respond. The help-line went dead, no matter how much pleading and/ or shouting, they simply do not respond after issuing (what seems to be) their decree of 15 calendar days. What response can we realistically expect? They know it's their fault, they know it's our money, so what can they (relative to their train of thought) learn during these 15 days that can alter the situation? Consider this, they (by being "genuinely wrong", admitting to their fault in writing) have lost our money and then throw the regulatory book at us as the default response. Is this a proactive, customer-centric business? Not in my view. By acting in this way, what they really seem to say is something more akin to "if it goes right, it's us, but if it goes wrong, even if it is us, it's you, and we'll only do what is necessary to appease the regulator, not you as our customer." We are now standing at "apathy's" door, held by the decree of Wise, despite admitting to it as their "genuine mistake". Their "admitted" fault is our consequence, and that leaves us in the lurch for at least 15 calendar days, but that could be more, probably will be, because what if the money vanished, because since 26 Feb (now being 7 business days later) the payer has not received the money? Who makes a payment that takes in excess of 7 business days? This statistic alone should send shivers into you as a prospective customer. Will Wise take responsibility? It's my opinion (and you might have a completely different experience) that Wise is not a business you should trust with your money. In my case, even if it's clearly their fault, it still becomes your risk. What you need is trust and support in times of trouble, and my provable experience is that you probably won't get it. Where you depend on regularity, trust, and operational continuity, this might not be the organisation you should consider. In my case, their customer service and business acumen seem severely handicapped.
0
Replies (0)NN
Noluvuyo N
1 reviews | Active since Jan 2020
28 Feb 2026, 17:51
Exploitation
Don't you ever use Wise as it exploits Employees, uses nonsensical policies go **** customers and dupe their employees as well and then fire them
Helpful (0)
|Replies (0)NN
Noluvuyo N
1 reviews | Active since Jan 2020
28 Feb 2026, 17:51
Exploitation
Don't you ever use Wise as it exploits Employees, uses nonsensical policies go **** customers and dupe their employees as well and then fire them
0
Replies (0)GS
Glen S
1 reviews | Active since Jan 2020
27 Nov 2025, 09:46
Wise for moneuy transfers is UNWISE
I cannot tell you how appalling this money transfer company is. I have been waiting for 3 weeks for a payment from a client to be deposited into our account (it is in the Wise account). You would not believe he hours I have spent on the telephone and by email and on the chat system. After every conversation more details are required and the process is never ending. I beg all our clients who are booking safaris with us to avoid using Wise. It is the wisest move!
Helpful (0)
|Replies (0)GS
Glen S
1 reviews | Active since Jan 2020
27 Nov 2025, 09:46
Wise for moneuy transfers is UNWISE
I cannot tell you how appalling this money transfer company is. I have been waiting for 3 weeks for a payment from a client to be deposited into our account (it is in the Wise account). You would not believe he hours I have spent on the telephone and by email and on the chat system. After every conversation more details are required and the process is never ending. I beg all our clients who are booking safaris with us to avoid using Wise. It is the wisest move!
0
Replies (0)CW
Caiti W
1 reviews | Active since Jan 2020
18 Nov 2025, 08:30
Stick with Paypal - the tech isn't ready in SA
I work online for a Chinese business. They pay in USD. I thought Wise would be a better option in terms of fees. So far, I had to deposit R300 to create the account - after which they said I need proof of address to enable receiving money. That's understandable. But they took my money first, now, if I send it back to myself, I only get R171, not cool. We also cannot get Wise cards in SA. So, I get paid by my boss. I cannot withdraw it to my SA account - this is ONLY FOR US, UK & CANADA!!! I can send it to myself as a payment - but at an unreasonable cost. I have tried to contact support - but with very little luck or understanding. Not everything is disclosed with their service - sign up with caution.
Helpful (0)
|Replies (0)CW
Caiti W
1 reviews | Active since Jan 2020
18 Nov 2025, 08:30
Stick with Paypal - the tech isn't ready in SA
I work online for a Chinese business. They pay in USD. I thought Wise would be a better option in terms of fees. So far, I had to deposit R300 to create the account - after which they said I need proof of address to enable receiving money. That's understandable. But they took my money first, now, if I send it back to myself, I only get R171, not cool. We also cannot get Wise cards in SA. So, I get paid by my boss. I cannot withdraw it to my SA account - this is ONLY FOR US, UK & CANADA!!! I can send it to myself as a payment - but at an unreasonable cost. I have tried to contact support - but with very little luck or understanding. Not everything is disclosed with their service - sign up with caution.
0
Replies (0)