Is WISE a ****?

I have had countless interaction with WISE regarding money that they are withholding from me. A total amount of R7000 that they do not want to release.

On account of this, I am left without money for my basic needs, been evicted from my home and now living from couch-to-couch with my family.

So many agents and so many different stories. They keep requesting me to download Malawarebytes.com and reload my windows package then take screenshots to ensure my computer is cleared of all viruses.

I refuse to download and reload software as my computer was upgraded 2 months ago, in which I sent screenshots that show my computer is clean of all viruses and my package download date, 3 times.

They sound empathetic on chat but as soon as the chat is over, and they have sent it through to the relevant department to contact me back, everything goes silent and I have to start the interaction all over again with a new agent!

Is WISE a ****?