DR
Drikus R
Active since Apr 2010
32
Reviews
0
Industries
Reviews
32 reviews1 month ago
Non-trustworthy and apathetic towards customer service
Wise is a global money transfer platform (wise[dot]com). I trust you find this review helpful before opening an account with them. It's my opinion that you should take note of my experience and take it into your due diligence. In my opinion, having experienced Wise when something goes wrong, it really goes wrong. My support ticket is 43726414, and I lodged a formal complaint. On 25 Feb 26, we questioned a "late" payment, to be informed by "Augusto" (one of many different agents) that the money has been repatriated to the payer and "this was a genuine mistake on our [Wise's] part". Since then, the money has not surfaced anywhere. We operationally need the money to pay salaries. The last communication came from Sophie (or perhaps an AI), which seems to be the last "personal" interaction from Wise (03 March 2026), issuing the statement that Wise will respond "within 15 calendar days". They started the count, not from the date of the "mistake", nor did they proactively notify us of their mistake; we had to "ask" (25 February 2026). Note, this also does not mean they will "resolve" the issue over this time, only respond. The help-line went dead, no matter how much pleading and/ or shouting, they simply do not respond after issuing (what seems to be) their decree of 15 calendar days. What response can we realistically expect? They know it's their fault, they know it's our money, so what can they (relative to their train of thought) learn during these 15 days that can alter the situation? Consider this, they (by being "genuinely wrong", admitting to their fault in writing) have lost our money and then throw the regulatory book at us as the default response. Is this a proactive, customer-centric business? Not in my view. By acting in this way, what they really seem to say is something more akin to "if it goes right, it's us, but if it goes wrong, even if it is us, it's you, and we'll only do what is necessary to appease the regulator, not you as our customer." We are now standing at "apathy's" door, held by the decree of Wise, despite admitting to it as their "genuine mistake". Their "admitted" fault is our consequence, and that leaves us in the lurch for at least 15 calendar days, but that could be more, probably will be, because what if the money vanished, because since 26 Feb (now being 7 business days later) the payer has not received the money? Who makes a payment that takes in excess of 7 business days? This statistic alone should send shivers into you as a prospective customer. Will Wise take responsibility? It's my opinion (and you might have a completely different experience) that Wise is not a business you should trust with your money. In my case, even if it's clearly their fault, it still becomes your risk. What you need is trust and support in times of trouble, and my provable experience is that you probably won't get it. Where you depend on regularity, trust, and operational continuity, this might not be the organisation you should consider. In my case, their customer service and business acumen seem severely handicapped.
0 replies
29 months ago
Bullying by FNB Freezing Accounts for Administrative Reasons
I attempted paying at a vendor only to find out I cannot. In fact I can't do any transactions, my bank account is frozen. Why? It turns out after engaging on "secure chat" that there is some outstanding compliance documentation. So, this is how the bank deals with an account that is supposedly mine, containing my money, in my name for which I comp**** in full to have and am paying a monthly fee, interest rates, etc. Now, for some compliance documents that they need my entire bank service is frozen. I can't pay with my phone as it deregistered the service and won't register saying "the service is no presently available". There I am standing in a long line, embarrassed not able to pay. Thank you FNB. I am on the phone to 087 730 5799 with a message "where experiencing higher than normal call rates" I have been on for a long time with no one answering. I am not able to resolve this via secure chat, which is an almost useless service, because they can't really do anything for you. I am a private wealth customer. What does that even mean to you, I think absolutely nothing! It's a shame to think I am baking with you.
72 replies
31 months ago
FNB Requires Password for Online App Despite Biometric Setup
The FNB Online Banking App allows biometrics. Once in a while, it stops using biometrics and asks for the password. I have a 20-character password made up of mixed characters. I don't remember this password. I can reset it, but I need a card number. I have a virtual card and need to go to the Banking app to see its number, which is inaccessible. Can't use my banking. If I had a card it wants a 4 digit pin. You have a 1 out of 10000 chance to crack it, or after 5 seconds if you could run 1000 guesses per second. A 20-character password with mixed characters, if you could try a billion (109) combinations per second, it would take you approximately 1.93 x 1022 years to exhaust all possible combinations. Now why FNB would think it wise to stop the mobile app's biometrics every now and again I can't tell you. If I have a gun to my head, neither my finger, nor the 4 digit code, nor a 20-character password would stop a person from accessing the account. A fingerprint scanner sits behind the pattern password of my phone. So, what's the point of "needing" to use the password for the mobile app every now and again, to make sure you have the actual access, with the weakness of the reset process? It makes no sense.
131 replies
39 months ago
Breaking Bad
Used them for years. Few problems experienced until now. Shipped a plexiglass window with levers from Jhb to Oudtshoorn. Arrived without the levers and the corner of the window broken off. I insured the consignment. Presently taking months to resolve. They cited T&C about glass and materials akin that are not insurable. My opinion is that they do not take adequate care over parcels and treat them any way they wish (how the situation rolls) and by luck arrive intact. Otherwise (when damaged) they blame the packaging and revert to air-tight T&Cs. This is unfortunately looking like they have become so popular and successful that their primary business does not matter as much as turnover. Despite insurance, despite good packaging with "fragile" stickers galore, a portion was lost and the main item was damaged. This is not paper-thin glass and it takes somewhat of mishandling to cause damage and to lose part of the consignment speaks for itself - lack of care. I am disappointed because the item cost me R5000 and that is now lost. Hiding behind T&C, I am of the opinion they would have to state their service as "best effort" where "we don't really make an effort, because legally are covered by T&Cs as impenetrable as fort knox". So, good luck to you Mr customer, may your package be what it might be, we have T&Cs in place either way".
0 replies
41 months ago
Bad Practice Service, Advertising, and Onboarding
I upgraded to a data sim that should have been delivered by RAM couriers. I enquired 3 x with the Vodacom shop. At the start of December, my present SIM got de-registered. My number of twenty years "cancelled". Trying customer service, but I was told it can only be reversed in a month. However, the data service got activated on my profile, but the SIM does not work on a phone, a router is required. Nothing of which is explained (at any time) when purchasing the deal. I am being charged already, but I can't use the service as I have a router, and nor do I want/ need one. So, now I am stuck with a product that does not work, no phone number, and no way to get customer service to do anything about it. What service provider would deregister someone's phone number? No matter how a product is structured, it does not make sense to cancel a phone number. This is anti-retention, it's actively getting rid of a customer, and it does not make sense. I have also sent an email last week to explain the situation, but no response, nothing. All I am left to do is cancel the debit order and not be a customer anymore. Not that you would notice...
132 replies
45 months ago
Exceptional Customer Service from Freedom Won SA
I purchased a Freedom Won battery from a solar retailer for an offgrid system. When installing the battery I struggled to get the battery connected with the inverter. I mailed Freedom Won (Sourh Africa) with my problem. They called me right back and spent all the time required to fix the problem. They always called back when they said they would and made sure my issue was resolved. It's rare to experience this level of customer service. So, for any one who wants to buy a Greedom Won better and want to know about after sales support, I can vouch for the SA team, they are to notch.
0 replies
48 months ago
Alex assisted me an ...
Alex assisted me an was excellent at representing King Price.
134 replies
48 months ago
Wilco crane hire Brackenfell Exceptional Service and Professionalism
Shaun Williams of Wilco Crane Hire in Brackenfell is a seriously professional rigger. He took very good care with moving equipment for me. His service, timeliness, equipment, support crew, and cost-effectiveness are all part of the package. I can recommend Wilco crane hire and Shaun Williams.
0 replies
48 months ago
Brackenfell Storage Facility and Service Excellence
My experience with Jenny and Brackenfell Storage is exceptional. The premise is luxurious, clean, and cost-effective, and Jenny bends over backwards for her customers' needs. I can easily recommend Brackenfell Storage, especially Jenny's acumen and service with customer centric approach.
0 replies
49 months ago
Pleasure to Deal with Cool Ideas
Cool Ideas engaged proactively and really went the extra mile to first understand the requirements before forging ahead. This resulted in customer satisfaction and the right service installed at the quickest possible time. My interactions with their customer service were excellent. Aimee Johnson and Ayla Haley were proactive and took the time to service their customer. I was also very surprised at how well they dove-tailed with OpenServe to make the entire process a breeze. My compliments to the Customer Services team (and the technical guys) they are doing a tremendous job.
74 replies
Review Distribution
5 Star
11 (34.375%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
8 (25%)
1 Star
12 (37.5%)