Corlink Networks
Claimed Business
Corlink Networks
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNZ
Nozibele Z
1 reviews | Active since Jan 2020
13 Feb 2024, 08:06
Unfair Business Practice
When I initially joined Corlink, they were friendly and helpful and I was happy with the service. I then moved to a different house where I didn't know they had no coverage. Since their payments are in advance they deducted the payment for a month where they rendered no service to me, when they had to refud me, they argued that I had not given them 30 days cancellation notice, as if I cancelled out of my own will. They also cited I was supposed to advise them before moving etc. As a result I had to pay 2 service providers for the same thing. This is unfair, taking advantage and capitalising on a technicality that is not applicable and never communicated and that I never signed for. The excuse about me not telling them about my move is a policy only app**** to me clearly because when I spoke to Zama, she promised to speak to Finance. I had to be the one following up when a week passed without feedback. I will never recommend or use Corlink again.
Helpful (0)
|Replies (0)NZ
Nozibele Z
1 reviews | Active since Jan 2020
13 Feb 2024, 08:06
Unfair Business Practice
When I initially joined Corlink, they were friendly and helpful and I was happy with the service. I then moved to a different house where I didn't know they had no coverage. Since their payments are in advance they deducted the payment for a month where they rendered no service to me, when they had to refud me, they argued that I had not given them 30 days cancellation notice, as if I cancelled out of my own will. They also cited I was supposed to advise them before moving etc. As a result I had to pay 2 service providers for the same thing. This is unfair, taking advantage and capitalising on a technicality that is not applicable and never communicated and that I never signed for. The excuse about me not telling them about my move is a policy only app**** to me clearly because when I spoke to Zama, she promised to speak to Finance. I had to be the one following up when a week passed without feedback. I will never recommend or use Corlink again.
0
Replies (0)RS
Ronald S
1 reviews | Active since Jan 2020
6 Jan 2024, 08:19
Corlink Networks
Hi, I've been assisted with passion from the Team without any hesitation. They really saved me lots of times when I come behind with my payments, their service is really tops, they're so understanding. I can recommend the network to other people around, for the good quality service they offer.
Helpful (0)
|Replies (0)RS
Ronald S
1 reviews | Active since Jan 2020
6 Jan 2024, 08:19
Corlink Networks
Hi, I've been assisted with passion from the Team without any hesitation. They really saved me lots of times when I come behind with my payments, their service is really tops, they're so understanding. I can recommend the network to other people around, for the good quality service they offer.
0
Replies (0)MM
Mario M
1 reviews | Active since Jan 2020
6 Jan 2024, 07:44
Amazing Service
Amazing customer service, I got helped by a lady called Zama. She is always very friendly, professional and patient. She is absolutely amazing and the product is working perfectly fine 24/7 no problems at all.. Corlink is the best and I would recommend it to everyone who's looking to experience and enjoy internet. Thank you Zama and Corlink.. you guys are the best and I'm so happy 😊😊😊😊😁😁😁
Helpful (0)
|Replies (0)MM
Mario M
1 reviews | Active since Jan 2020
6 Jan 2024, 07:44
Amazing Service
Amazing customer service, I got helped by a lady called Zama. She is always very friendly, professional and patient. She is absolutely amazing and the product is working perfectly fine 24/7 no problems at all.. Corlink is the best and I would recommend it to everyone who's looking to experience and enjoy internet. Thank you Zama and Corlink.. you guys are the best and I'm so happy 😊😊😊😊😁😁😁
0
Replies (0)DH
DG Heath'cote
1 reviews | Active since Jan 2020
12 Dec 2023, 06:29
CORLINK- Disappointing Customer Service
My debit is set for the 15th of every month but last week, I received an email stating that I am late with my payment and I need to make payment urgently before I am disconnected. This email came through on the 7th of December. Apart from me moving house and asking for a transfer of address which they did, I was withought fibre for 5 days and I think it is unfair that I pay for those days. I requested an adjusted statement to make payment from last week and they read my messages and don’t respond. They offer a great deal that they will get back to you within 24hrs. It’s been longer than that! Why have a WhatsApp number +27 68 333 3553 yet they do not respond in a timely manner!!!! I want to pay my December bill but do not have the correct amount! Why is this so hard to do?
Helpful (0)
|Replies (0)DH
DG Heath'cote
1 reviews | Active since Jan 2020
12 Dec 2023, 06:29
CORLINK- Disappointing Customer Service
My debit is set for the 15th of every month but last week, I received an email stating that I am late with my payment and I need to make payment urgently before I am disconnected. This email came through on the 7th of December. Apart from me moving house and asking for a transfer of address which they did, I was withought fibre for 5 days and I think it is unfair that I pay for those days. I requested an adjusted statement to make payment from last week and they read my messages and don’t respond. They offer a great deal that they will get back to you within 24hrs. It’s been longer than that! Why have a WhatsApp number +27 68 333 3553 yet they do not respond in a timely manner!!!! I want to pay my December bill but do not have the correct amount! Why is this so hard to do?
0
Replies (0)AR
Abel R
1 reviews | Active since Jan 2020
25 Aug 2023, 10:39
Unfair Service Changes and Price Increases at Corlink
In a recent communication sent on 25 Aug 2023, Corlink informed its valued clients about upcoming changes in their service offerings and pricing structure, set to be effective from the 1st of September. While change can be inevitable in the business world, I'm left feeling quite disappointed and frustrated by the way these changes have been implemented. Firstly, the email detailed the removal of several service options, including the 50 Mbps, 100 Mbps, and 200 Mbps packages. For those of us who have been using these packages, it's disheartening to see them being discontinued. These packages have been an integral part of our internet usage, catering to different needs and preferences, and their removal feels like a step in the wrong direction. Moreover, the price adjustments for the remaining packages have left many of us scratching our heads. While Corlink claims to be offering "amazing deals" on residential internet packages, the reality is that there are significant price increases for most of the available options. For example, the 500 Mbps package, previously priced at R1495, will now cost R1145 – a change of R350. Similar price hikes are seen across other packages, making it harder for loyal customers like myself to continue enjoying the same level of service without breaking the bank. I believe that a company's relationship with its customers is built on transparency, fairness, and mutual respect. These recent changes at Corlink seem to disregard these principles. As customers, we deserve more than just a notification email – we deserve a thorough explanation of the rationale behind these changes and a chance to voice our concerns. If you find yourself in the same boat as me, I encourage you to reach out to Corlink's customer service through the provided channels (accounts@corlink.co.za / sales@corlink.co.za, office number: (0114681214), or WhatsApp support: 068 3333553). Let your voice be heard and express your thoughts about these changes. Together, we can encourage Corlink to reconsider these alterations and strive for a more customer-centric approach. Thank you for taking the time to read my post. Let's stand together as customers who believe in fair treatment and open communication. Best regards,
Helpful (0)
|Replies (0)AR
Abel R
1 reviews | Active since Jan 2020
25 Aug 2023, 10:39
Unfair Service Changes and Price Increases at Corlink
In a recent communication sent on 25 Aug 2023, Corlink informed its valued clients about upcoming changes in their service offerings and pricing structure, set to be effective from the 1st of September. While change can be inevitable in the business world, I'm left feeling quite disappointed and frustrated by the way these changes have been implemented. Firstly, the email detailed the removal of several service options, including the 50 Mbps, 100 Mbps, and 200 Mbps packages. For those of us who have been using these packages, it's disheartening to see them being discontinued. These packages have been an integral part of our internet usage, catering to different needs and preferences, and their removal feels like a step in the wrong direction. Moreover, the price adjustments for the remaining packages have left many of us scratching our heads. While Corlink claims to be offering "amazing deals" on residential internet packages, the reality is that there are significant price increases for most of the available options. For example, the 500 Mbps package, previously priced at R1495, will now cost R1145 – a change of R350. Similar price hikes are seen across other packages, making it harder for loyal customers like myself to continue enjoying the same level of service without breaking the bank. I believe that a company's relationship with its customers is built on transparency, fairness, and mutual respect. These recent changes at Corlink seem to disregard these principles. As customers, we deserve more than just a notification email – we deserve a thorough explanation of the rationale behind these changes and a chance to voice our concerns. If you find yourself in the same boat as me, I encourage you to reach out to Corlink's customer service through the provided channels (accounts@corlink.co.za / sales@corlink.co.za, office number: (0114681214), or WhatsApp support: 068 3333553). Let your voice be heard and express your thoughts about these changes. Together, we can encourage Corlink to reconsider these alterations and strive for a more customer-centric approach. Thank you for taking the time to read my post. Let's stand together as customers who believe in fair treatment and open communication. Best regards,
0
Replies (0)RN
Roshini N
1 reviews | Active since Jan 2020
12 Jul 2023, 16:05
Efficient and Impressive service
CORLINK was amazing. Signed up on Monday. Set up o. Tuesday. Up and running fibre network on Wednesday morning. AYANDA is efficient, resourceful and his service is outstanding. Very impressed.
Helpful (0)
|Replies (0)RN
Roshini N
1 reviews | Active since Jan 2020
12 Jul 2023, 16:05
Efficient and Impressive service
CORLINK was amazing. Signed up on Monday. Set up o. Tuesday. Up and running fibre network on Wednesday morning. AYANDA is efficient, resourceful and his service is outstanding. Very impressed.
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Replies (0)NM
Nomfundo M
1 reviews | Active since Jan 2020
12 May 2023, 11:42
Corlink
I must say that taking Corlink was the best decision I have made when it comes to Fibre I wouldn't of done this without Ayanda very very helpful and has the best customer service soft skills wow Ayanda Corlink is blessed to have such a person as soft skills when working with people is very important I really appreciate your patient as well and your fast response when I ask Questions I hope God continue showering with blessings so you can grow within the company and get a greater position
Helpful (0)
|Replies (0)NM
Nomfundo M
1 reviews | Active since Jan 2020
12 May 2023, 11:42
Corlink
I must say that taking Corlink was the best decision I have made when it comes to Fibre I wouldn't of done this without Ayanda very very helpful and has the best customer service soft skills wow Ayanda Corlink is blessed to have such a person as soft skills when working with people is very important I really appreciate your patient as well and your fast response when I ask Questions I hope God continue showering with blessings so you can grow within the company and get a greater position
0
Replies (0)YM
Yamkela M
1 reviews | Active since Jan 2020
25 Apr 2023, 10:33
Hassle Free & Efficient.
Turnaround time and installation was within 24 hours. Hassle free 14 months with them. Queries handled immediately and communication is superb. Would like to mention 2 staff members Malcolm and Zama they are stars..
Helpful (0)
|Replies (0)YM
Yamkela M
1 reviews | Active since Jan 2020
25 Apr 2023, 10:33
Hassle Free & Efficient.
Turnaround time and installation was within 24 hours. Hassle free 14 months with them. Queries handled immediately and communication is superb. Would like to mention 2 staff members Malcolm and Zama they are stars..
0
Replies (0)