Abel R

Unfair Service Changes and Price Increases at Corlink

In a recent communication sent on 25 Aug 2023, Corlink informed its valued clients about upcoming changes in their service offerings and pricing structure, set to be effective from the 1st of September. While change can be inevitable in the business world, I'm left feeling quite disappointed and frustrated by the way these changes have been implemented. Firstly, the email detailed the removal of several service options, including the 50 Mbps, 100 Mbps, and 200 Mbps packages. For those of us who have been using these packages, it's disheartening to see them being discontinued. These packages have been an integral part of our internet usage, catering to different needs and preferences, and their removal feels like a step in the wrong direction. Moreover, the price adjustments for the remaining packages have left many of us scratching our heads. While Corlink claims to be offering "amazing deals" on residential internet packages, the reality is that there are significant price increases for most of the available options. For example, the 500 Mbps package, previously priced at R1495, will now cost R1145 – a change of R350. Similar price hikes are seen across other packages, making it harder for loyal customers like myself to continue enjoying the same level of service without breaking the bank. I believe that a company's relationship with its customers is built on transparency, fairness, and mutual respect. These recent changes at Corlink seem to disregard these principles. As customers, we deserve more than just a notification email – we deserve a thorough explanation of the rationale behind these changes and a chance to voice our concerns. If you find yourself in the same boat as me, I encourage you to reach out to Corlink's customer service through the provided channels (accounts@corlink.co.za / sales@corlink.co.za, office number: (0114681214), or WhatsApp support: 068 3333553). Let your voice be heard and express your thoughts about these changes. Together, we can encourage Corlink to reconsider these alterations and strive for a more customer-centric approach. Thank you for taking the time to read my post. Let's stand together as customers who believe in fair treatment and open communication. Best regards,