WN
Welile N
Active since Dec 2019
49
Reviews
0
Industries
Reviews
49 reviews2 months ago
Worst Service
Liberty Life staff and line managers are failing clients, they make promises and do not keep ro their promise. My policy did not debit for 1 month. They gave me options to pay the outstanding premium by either making a special debit or double debit on the next debit order date. I authorised them to make a special debit order.whixh they have to date not done. Instead today they send me a very long email informing me that they have not received premium. Can they send this email to all employees including the Sipervised who promised me that my account will be debited in 48 hout
56 replies
2 months ago
Poor and Reckless Service from Liberty Life
I instructed liberty life to process a special debit order following 1 unpaid premium. I spoke to azukiswa on 6 February but to date that hasn't happened.If they cannot execute such a simple administrative request., how much more when they have to process a claim
56 replies
2 months ago
Useless Miway Supervisor
Bonolo Maluka is a useless Team Leader/ Supervisor from Miway.I took Miiway car insurance and when I took it I already had Tracker on my vehicle.I kept getting messages that I''m not covered for Hijacking and Theft because I did not submit my Tracker report.I spoke to this Supervisor in order to understand what do I need to do to ensure that my car is covered. She said I must send them my Tracker certificate. I asked her for an email address where I should send it, she said she will send me a blank email to which I can reply and attach the Tracker certificate. I've got my certificate ready and she is not sending me the email. Can you imagine the risk that she is exposing me to, what if the insured event occures whilst she is sitting and idling on a blank email. How much time does it take to send a blank email. Is she the right person for the position that she occupies, you judge for yourself.I think her interest in the position she is at are more personal than customer centric.
56 replies
3 months ago
Unfriendly Nurse at Lancet Boshelong Hospital in Vosloorus
Frontline staff was excellent, but tbe nurse who drew blood samples was not.Her surname is Sibiya not sure if her first name is Nonhlnhla.She is so rough with the needle and it was painful throughout the process.I have drawn blood ma y times before and I normally feel the pain when the needle goes in after that I dont feel anything but with her the whole process was painful.When I brought it to her attention she was defensive and told me that I'm the first person to complain about pain.She did not apologize.I have no reason to **** a pain.Next time I will refuse to be drawn by her, can you please supervise her work and offer cou hing where necessary.Also work on her unfriendly attitude.
112 replies
3 months ago
The Consultant was f...
The Consultant was friendly and audible, she has sound knowledge of the product and she clearly guided me on how to do online inspection
53 replies
6 months ago
Poor Service at Gandhi Square McDonald's
Mcdonald's in Gandhi Square are not adhering to the service standards.I went there a place a eat in order with a table service. I set there for 20 minutes no one brought my order and I had my number displayed. I had to walk to the counter to fetch my order and it was sitting right there at the counter. I'm reporting it because its not happening for the 1st time and I have witnessed other customers complaining about the same thing.We choose table service for a reason.Inspectors must please do a random check on this.
0 replies
9 months ago
FNB Consultant who doesn't know FNB Funeral premiums
I have a funeral policy with FNB.I called funeral call centre on 14 July 2025 and enquired how much premium would I pay if I add my younger brother.The consultant asked for my brothers date of birth.I provided her with the information.I asked for a quotation for R30000 and R50000 cover. She advised that for R30000 cover the premium is R75 and for R50000 cover the premium is R115.She advised that I can add him on the banking App. In the App I noticed that the premiums are different to what the consultant told me. The App shows R134 as premium for R30000 cover and R219 for R50000 cover. This is misleading and embarrassing for a consultant not to know premiums applicable to each cover amounts. I didn't get to hear the consultants name, she is a female.I want FNB to investigate this and I also want to cover my brother on the premiums I was advised by the consultant.
53 replies
11 months ago
Ayanda is very cheeky and rude.
I stayed in Balmoral hotel in Durban from 30 Dec. On the 31st I had my first breakfast with them. The available table needed to be cleaned first as it had guests who just left. I asked for help from Ayanda who cleaned the table rushing and it was still dirty. When she was leaving the table I pointed her to a chair that was dirty. It seems she didn't like I could tell her body language.She left and after she left I saw a second chair in that table that had visible food remains. I went to call her and she came and furiously told me that but I cleaned this chair, what do you really want, then I pointed at the dirty chair and asked her if it is clean like that,she got so cheeky, she was not wearing a name tag and I asked for her name, she just kept quiet and didn't give me her name.I had to ask her colleague for her name and that's when I was told she is Ayanda. I'm not sure if this is the first complaint Balmoral hotel is receiving about her, she is so rude and cheeky. I'm not sure why is she working with customers when she cannot display any customer service skills. I will not stay at Balmoal again when that employee is stil there, before I book I will ask if she still works there.She made me regret why I chose Balmoral.
0 replies
13 months ago
Poor Customer Service
I call Dischem Carnival Mall, spoke to the Switchboard Operator and requested to be transferred to the dispensary. I was on hold for 11 minutes after which the call got disconnected.This is unacceptable.
0 replies
15 months ago
Max Properties - Grahamstown - Bad service from Chamilla
Camilla from Max Property Group is so unprofessional, unreliable and lacks customer service qualities. I was referred to her by her colleague. I sent her a WhatsApp explaining the type of accomodation I was looking for as well as my budget. She responded by saying she has open units at Aries. She did not even greet me in her response. She only wrote "Aries Nest I have open units" Then I asked a follow up question on whether the units are furnished or not. She never responded to my question and she never engaged with me again. Is this the kind of service she is providing, what assurance would I have in a person like this that she will even be able to resolve subsequent queries I might have after taking occupation of the property. She is arrogant and full of herself and is not doing the brand any good. She does not have manners and customer service skills to deal with customers. She is posing risk to the reputation of the brand.
0 replies
Review Distribution
5 Star
2 (4.081632653061225%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.0408163265306123%)
1 Star
46 (93.87755102040816%)