GD
Gerhard J
Active since Dec 2019
2
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2 reviews4 months ago
Best pool cover company in Cape Town
Michael made the entire experience of getting a pool cover such a pleasurable process, from the first time we contacted him he was professional and always communicated clearly. We received all the different options and he explained all the differences to us, everything happend per schedule and I 100% recommend his service, we are super happy with our pool cover. Thank you Michael
0 replies
77 months ago
Cell C Fibre 1 month of service from hell
I have never in my life received service as bad and incompetent as the horrible service I have received from Cell C Fibre. Stay away from ever using them, they are completely incompetent. I have been phoning their call centre on a daily basis for 3 weeks to get my fibre line moved from vumatel to Octotel. I have spent thousands on airtime, having to reexplain over and over to every call centre agent only for them to give me no resolution. I would request to speak to the previous agent only to be told they will phone me back, never to be phoned back, ever, even when saying to them that they keep telling me they will phone me back and they never do, they never phone you back. The order of events are as follows. I moved fromn Johannesburg to Cape Town, my contract was on a Vumatel line, the new place I moved to in Cape Town ALREADY HAS A OCTOTEL line installed, it is in perfect working condition and the previous tenant used it with no issues. I contacted Cell C on the 2nd of December 2019 I sent a email to cfibre support with the subject line Move order and my ID number. In the email I clearly stated my adress where I am moving from and where I am moving to, also clearly that there is already a Octotel installation that is active and working and that I would need to move from vumatel to octotel. I asked for the options similar to the package that I had on Vumatel that are available on Octotel. On 4 December I phoned again to get a update. I was Helped by Mazisi Mapisa that then sent me a subscriber agreement form. On 5 December I emailed Mazisi back with a query about the contract form. I had received no response. By 6 December I phoned in to query a couple of things on the form. I got helped by Bianca Fourie, I asked her multiple questions on the 6th December and also reiterated that this is a line move and not a line installation. I then continued the email conversation asking questions about the new contract form they sent and was reassured it is only for admin purposes. "" Hi Gerhard The new contract is only for admin purposes to load you on the new FNO Octotel, because the new address is only covered by them. "" On the 9th of December I continued the conversation with Bianca, asking more specific questions about the service and the pro rata cancellation fees because I had already finished a 24 month contract with them that covered all their fees before. At 12:00 on 9th December Bianca stopped responding to any of my queries via email. I sent a email at 12:00 with a query, at 15:11 I sent another asking if she can please respond, I had no reponse. On 10 December I sent another email asking her to cancel my service as she had not responded to my queries or gotten back to me. I then phoned in to find out if my service is going to get cancelled, I was told there is a cancellation process and it takes 3 weeks, I did not have 3 weeks to waste(Joke is on me as those 3 weeks have passed without any resolution in sight) . I then contacted Mazisi via email at 15:52 and informed him that I want him to complete my move order as I hadn't had a reponse from Bianca and I gave him the ticket number CF102503. I received this email back at 16:47 on 10 December. "" Good Afternoon Sir Apologies for the inconvenience Bianca is off sick, please send me the subscriber agreement form that you filled in. I have requested that your move order be assigned to someone else, for a quicker turnaround time Apologies again for the service you have received Kind Regards "" there was a person also CC'd in the mail Thasveer Davnath, this person has never contacted me, I have no idea why they were CC'd, were they supposed to take the move order over? 11 December 08:41 I send the completed move order form to Mazisi Also asking how long it will take, 11 December 11:37 I send another email asking if he had received the filled in form 11 December 12:30 He responds "" Good Morning Sir We received your subscriber agreement form and it has been sent through to admin for processing. Kind Regards "" Also the same Thasveer Davnath gets CC'd in this email. From this point on, all forms of Admin Hell ensues. I follow up on a daily basis, spending a couple of thousand rands on airtime phoning the call centre for any updates. A week goes by of phoning every day and being told I will be phoned back by Mazisi , never to get any updates. I started speaking to Zinhle, Mandisa and Joy, every person having to check up and escalate further and more supervisors got involved . As nobody could give a update from admin department. Eventually after having to reexplain and having phoned every day without resolution and hearing that the original ticket got closed by Bianca but it has now been merged with a new ticket CF102503 and that they don't know what else to do to help me as admin isn't responding. Finally Mandisa was able to get feedback on 23 December saying that admin department sent the incorrect forms to Octotel, they sent a new line installation instead of a move order but it has been corrected and they will activate the line in 13 hours from then but she will phone me back on 24 December. I never got phoned back. i phoned in again and again never to be helped by the same person and on requesting to speak to them I was told that they would contact me back and never did. The last time I phoned was on 28 December after re explaining the entire storyto yet another person, they tell me that on their system it shows Bianca closed the ticket and that a new line installation takes up to 6 weeks and they have no record of me speaking to any of these other people and all the things that have happened in the 2 weeks since the form got sent to admin department?????? At this point I have no resolution or even a idea of where in the process the line installation is or who is dealing with it. Cell C fibre is the absolute worse Internet service provider / any service provider that I have ever dealt with, they beat any institution on bad service. I just want my internet line activated on my cellc account. It is a 24 hour process from the point where Octotel receives the order to when it gets activated. It has been a month of hell and not just a inconvenience, I have spent thousands on mobile data with the hope of my line getting activated soon. I have spent hours of airtime on the call centre. One of the calls is 25 minutes of being put on hold. This account doesn't even lightly cover the amount of calls that I made to the call centre. here is the list of days and amount of calls to show you my absolute frustration with the appalling service. 3 December 1 call 14:54 4 December 2 Calls 13:39 9 December 2 16:12 10 December 1 call 13:55 13 December 2 Calls 16:17 16 December 6 Calls 09:59 17 December 4 Calls 09:27 18 December 3 Calls 08:28 19 December 3 Calls 10:52 20 December 2 Calls 15:51 23 December 8 Calls 15:18 27 December 7 Calls 12:04 28 December 1 Call 15:32 Who will pay me back the time and money for all these calls and the absolute frustration of not even after all these calls hearing that they basically have no idea what my issue is or where in the process this line move is?
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