JV
Jacques Van den berg
Active since Jan 2020
2
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2 reviews4 months ago
Versofy greatest
Very efficient good and professional and can recommend them to anyone
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76 months ago
Complaint against Mobile Repeater South Africa.
Complaint against Mobile Repeater South Africa. I work for an insurance company who granted me permission to work from home as from 1 November 2019. This opportunity was of great benefit to me as I live 94 kilometers from my work (one way) and therefore the monthly fuel bill is astronomical. Because I have to make and receive calls as part of my job, I approached Vodacom (my service provider) to enquire whether there was any way I could boost my reception signal. I was informed that I needed a signal booster to improve reception and signed a 2 year contract for the device for the router. This device did not improve the signal so I Googled the internet for suppliers of signal boosters and eventually contacted a company called Mobile Signal Solutions SA and spoke to a salesman called Dominique on the 6 November 2019. I explained the situation to him and he said the best route to go was to get the Mini 3G booster and external antenna. He did however mention that it might not work but was assured by him that there is a 30 day Money Back guarantee. I received an invoice via e-mail and I made the payment of R7245.00 including shipping on 25 November 2019 for the device. On 26 November 2019 arrangements were made for the item to be couriered to me. I asked Dominique as to the installation and he said it’s easy and all I had to do was go onto the web and download the installation instructions. The cost of them installing the antenna would be R3000.00 which I considered exorbitant. The said item arrived on 28 November 2019 but with the help of my neighbour who works in IT we could only install it on the Saturday of the 30 November 2019. The signal was fine and the Internet connection was fine but when I started work the Monday I was informed by my work that calls were being “dropped” and clients were complaining that they could not get hold of me. I phoned Domonique and explained the problem I have with the signal and unless the problem could be resolved I would unable to work from home. I have to make and receive calls as I work in a call centre environment. I informed Dominique on 09 December 2019 that my manager at work had decided and that because the problem had not been resolved I would have to report for work at our Head Office in Centurion on 11 December 2019. I spoke to Domonique on 10 December 2019 and explained the whole problem again to him and he suggested an upgrade at an added expense though he did add that there would still be no guarantee that the upgrade would solve the problem. On the same day I forwarded my physical address via e-mail to him to collect the item and the bank details for the refund to be done. I have again not received a reply and sent an e-mail again 11 December 2019. I received an e-mail reply from Dominique on 11 December 2019 and was asked a lot of questions concerning the installation and they wanted photos concerning the installation. I phoned Domonique and told him I could not send photos as I was back in the office and had to dismantle the device to re package it back in the box as I would not be at home when the courier arrived to collect the item. We had a long conversation on the phoned and he informed me that the calls were recorded and would send my request forward to be processed for re-imbur*****t. By the 13 December 2019 I had still not received feedback – I immediately went into their website where there is a message inbox that pops up which asks whether I have a problem. After various pop up boxes appeared I eventually came in contact with a Joanna and she said she will look into the matter and revert back to me. No contact was forthcoming and I followed up with a message on 17 December 2019 –no response and when I call no one is available to talk to and am told by the lady at reception that Dominique or Johanna will call me back. I received an e-mail from Domonique on 18 December 2019 with more questions and gave him feedback on those. On 18 and 21 December I followed up with phone calls - again no response. In-between the phone calls to Mobile Repeater South Africa I have also spoken to Denel from that company and she also said she will look into the matter and revert back to me. It is now the 5 January 2020 and my requests to all the people I’ve spoken to at Mobile Signal Solutions SA to honour the statement made by Dominique telephonically on 6 November 2019 (which he stated was recorded) that there is a 30 day refund period seem to have fallen on deaf ears and left me with a device which I cannot use. All I want is the device to be collected and the refund made to me – how difficult can this be?
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