Versofy Solar
Verified Business
|2.3|19 Reviews (last 12 months)|Responds in 243h 42m
Versofy Solar
Verified Business
|2.3
19 Reviews (last 12 months)
Responds in 243h 42m
AI Review Summary
Based on recent customer reviews, Versofy Solar receives sharply divided feedback. Customers consistently praise the initial sales journey and installation quality, with several highlighting professional technicians, smooth onboarding, and helpful consultants. However, a recurring theme is severe dissatisfaction with after-sales support, where clients describe unanswered emails, unresolved system faults, billing and debit order disputes, and concerns around compliance and earthing on installations. Several reviewers also flag a lack of transparency regarding geyser connections and contract exit fees, leaving customers feeling unsupported once payments commence.
Performance(last 12 months):
Trustindex Rating
4Ranked In Home Services
#33Reply Time
243h 42mNPS Score
-72Unlikely
Replied to 69% of negative reviews
Reply time on negative reviews: 119h 26m
TrustIndex
4
Ranking
#33
in Home Services
Reply Time
243h 42m
NPS Score
-72
Recommended: Unlikely
Replied to 69% of negative reviews
Reply time on negative reviews: 119h 26m
Review Distribution
2.3|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRF
Ricardo F
1 reviews | Active since Jan 2020
25 May 2026, 13:12
Extremely disappointing after-sales service from Versofy.
I am an existing customer and have been trying to contact their Sales department because I want to upgrade my solar installation. Unfortunately, despite sending several emails and making numerous phone calls, nobody responds. Emails are ignored, phones go unanswered, and there seems to be zero interest in assisting existing customers. What makes this even more frustrating is that I am trying to give them additional business, yet the complete lack of communication and after-sales support has been shocking. At this point, I am seriously considering asking them to remove their equipment entirely and moving to another provider who actually values and supports their customers after installation. Very disappointing experience.
Helpful (0)
|Replies (0)RF
Ricardo F
1 reviews | Active since Jan 2020
25 May 2026, 13:12
Extremely disappointing after-sales service from Versofy.
I am an existing customer and have been trying to contact their Sales department because I want to upgrade my solar installation. Unfortunately, despite sending several emails and making numerous phone calls, nobody responds. Emails are ignored, phones go unanswered, and there seems to be zero interest in assisting existing customers. What makes this even more frustrating is that I am trying to give them additional business, yet the complete lack of communication and after-sales support has been shocking. At this point, I am seriously considering asking them to remove their equipment entirely and moving to another provider who actually values and supports their customers after installation. Very disappointing experience.
0
Replies (0)JO
Jonanda O
1 reviews | Active since Jan 2020
15 Apr 2026, 07:59
Horrible service with no communication
0 After sales service. Eager to collect your monthly premium, but nothing else. They don't respond to calls or emails and when you request a health check on your system, the technicians show up and leave without providing any feedback. We have had this horrible service experience from the start.
Helpful (0)
|Replies (0)JO
Jonanda O
1 reviews | Active since Jan 2020
15 Apr 2026, 07:59
Horrible service with no communication
0 After sales service. Eager to collect your monthly premium, but nothing else. They don't respond to calls or emails and when you request a health check on your system, the technicians show up and leave without providing any feedback. We have had this horrible service experience from the start.
0
Replies (0)DC
BM
Barend M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:18
Versofy Solar Warning
I am sharing my experience with Versofy Solar as a warning to other consumers considering a solar rental agreement. I currently have multiple systems installed through them, including one on a property I recently sold. As part of the sale process, I required a valid Certificate of Compliance (CoC) for the solar installation, which remains owned by Versofy Solar while I continue to pay monthly rental. Despite repeated attempts to obtain assistance from November 2025, I received no meaningful support. I was ultimately forced to appoint an independent electrician and incur approximately R35,000 in costs to bring the system into compliance. The most serious issue identified during this process was that the solar installation did not have proper earthing in place. This had to be installed from scratch in order to achieve compliance and obtain a valid CoC. Earthing is a fundamental and non-negotiable requirement for electrical safety and compliance. The absence of it raises serious concerns about the original installation and the validity of the initial sign-off. In addition to the earthing issue, further corrective work was required to ensure the system met compliance standards. What is particularly concerning is that: Versofy Solar retains ownership of the system. The customer continues to pay monthly rental. Yet when compliance issues arise, the responsibility and cost fall on the customer. This creates a significant imbalance of risk. This is not an isolated issue, as I have experienced similar challenges across more than one installation. I have now escalated this matter further and would strongly advise anyone considering a solar rental model to fully understand who carries responsibility for compliance, safety, and cost before signing. Based on my experience, the exposure may be far greater than expected.
Helpful (0)
|Replies (0)BM
Barend M
1 reviews | Active since Jan 2020
18 Mar 2026, 09:18
Versofy Solar Warning
I am sharing my experience with Versofy Solar as a warning to other consumers considering a solar rental agreement. I currently have multiple systems installed through them, including one on a property I recently sold. As part of the sale process, I required a valid Certificate of Compliance (CoC) for the solar installation, which remains owned by Versofy Solar while I continue to pay monthly rental. Despite repeated attempts to obtain assistance from November 2025, I received no meaningful support. I was ultimately forced to appoint an independent electrician and incur approximately R35,000 in costs to bring the system into compliance. The most serious issue identified during this process was that the solar installation did not have proper earthing in place. This had to be installed from scratch in order to achieve compliance and obtain a valid CoC. Earthing is a fundamental and non-negotiable requirement for electrical safety and compliance. The absence of it raises serious concerns about the original installation and the validity of the initial sign-off. In addition to the earthing issue, further corrective work was required to ensure the system met compliance standards. What is particularly concerning is that: Versofy Solar retains ownership of the system. The customer continues to pay monthly rental. Yet when compliance issues arise, the responsibility and cost fall on the customer. This creates a significant imbalance of risk. This is not an isolated issue, as I have experienced similar challenges across more than one installation. I have now escalated this matter further and would strongly advise anyone considering a solar rental model to fully understand who carries responsibility for compliance, safety, and cost before signing. Based on my experience, the exposure may be far greater than expected.
0
Replies (0)TNRS
Tania Nisa Rodrigues Steyn
1 reviews | Active since Jan 2020
4 Feb 2026, 07:42
Verysofy Solar specials are a ****
Mom and I app**** for Versofy Solar in November, and we qualified for a special they were running. First payment is only due end of February 2026. December 2025 and January 2026 the payment went off and I have been sending emails to query this matter. A sales consultant phoned me once to say my December 2025 would be refunded and still nothing. Now the January 2026 payment has also been deducted. How is this possible?
Helpful (0)
|Replies (0)TNRS
Tania Nisa Rodrigues Steyn
1 reviews | Active since Jan 2020
4 Feb 2026, 07:42
Verysofy Solar specials are a ****
Mom and I app**** for Versofy Solar in November, and we qualified for a special they were running. First payment is only due end of February 2026. December 2025 and January 2026 the payment went off and I have been sending emails to query this matter. A sales consultant phoned me once to say my December 2025 would be refunded and still nothing. Now the January 2026 payment has also been deducted. How is this possible?
0
Replies (0)EP
Elmarie P
1 reviews | Active since Jan 2020
2 Feb 2026, 11:02
Excellent Solar Service Provider
I can personally recommend Versofy Solar. The entire experience runs smoothly and professional, from quotation to support, maintenance, billing, absolutely every aspect. I'm about 22 months into my contract and haven't had a day of regret yet
Helpful (0)
|Replies (0)EP
Elmarie P
1 reviews | Active since Jan 2020
2 Feb 2026, 11:02
Excellent Solar Service Provider
I can personally recommend Versofy Solar. The entire experience runs smoothly and professional, from quotation to support, maintenance, billing, absolutely every aspect. I'm about 22 months into my contract and haven't had a day of regret yet
0
Replies (0)JT
Jonathan T
1 reviews | Active since Jan 2020
7 Jan 2026, 12:05
Versofy Solar Android App not working
Versofy Solar Android App hasn't worked for at least 2 months and the company has not even bothered to notify their clients. If you phone the company all you get is 'yes we know, we are working on it. Poor service from Versofy
Helpful (0)
|Replies (0)JT
Jonathan T
1 reviews | Active since Jan 2020
7 Jan 2026, 12:05
Versofy Solar Android App not working
Versofy Solar Android App hasn't worked for at least 2 months and the company has not even bothered to notify their clients. If you phone the company all you get is 'yes we know, we are working on it. Poor service from Versofy
0
Replies (0)JVdb
Jacques Van den berg
1 reviews | Active since Jan 2020
8 Dec 2025, 09:31
Versofy greatest
Very efficient good and professional and can recommend them to anyone
Helpful (0)
|Replies (0)JVdb
Jacques Van den berg
1 reviews | Active since Jan 2020
8 Dec 2025, 09:31
Versofy greatest
Very efficient good and professional and can recommend them to anyone
0
Replies (0)