RF
Ricardo F
Active since Jan 2015
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Best service provider
Fantastic service. My line was down and they ensured Vumatel fixed the problem within a couple of hours
0 replies
52 months ago
Uphauling And Shocking Service
I am extremely unhappy and frustrated with standard bank insurance. The staff members that work there are completely useless to put it mildly. I had an incident where a child closed the garage door onto a vehicle by pressing the remote button on the 1st January 2022. This actually broke the garage door. I reported this to standard bank insurance. A very friendly contactor was assigned to my matter and came out. The contractor made a temporary fix to enable me to open and close my garage door while we await for the claim to follow the process. A internal standard bank assessor was assigned to the claim. He arrived at my premises, completely unfriendly and rude to say the least. I showed him the damage to the garage door. He left and said I would receive feedback the following day. No one from the insurance department called me back to provide feedback. I had to call the bank to enquire the status of my claim only to be told that it is not a valid claim due to wear and tear. How on earth is a garage door falling on a vehicle and breaking be part of wear and tear. This is absolutely shocking service. The assessor provided by standard bank are incompetent and should not be working for such a high profiled company. I have 2 home loans with standard bank which i am on the verge of moving them both away from standard bank along side my private banking account as this is shocking and Uphauling service that they provide to their clients. So much for their slogan being moving forward. You are actually moving backwards!!!!!!!!!!!!!!!!!!!!
53 replies
62 months ago
Release my ONT now
O cancelled my Fibre with vodacom due to poor service and delivery. An email was received on 16 February 2021 stating my cancelation would take effect on the 28 February at 23:59:59. Monday the 1st March, there was no internet as line was canceled. I contacted the new service provider to activate my line. The new service provider informed me that the ONT was still in use with vodacom and vodacom needs to release it in order for them to activate my new line. I have been in contact with vodacom for 3 days now and still no resolution. My initial SR is closed. This matter was escalated to the team leader Lelethu who promised me that the line would be released and that he had escalated the matter. He promised to call me back and provided me with his direct email. I am still waiting for a response from him. I called this evening again to enquirie what is happening with my release. The service consultant this evening informed me that no request to release the ONT has been done. She has logged a service request for this. So what has vodacom done the last 3 days. Why was this release not done when the cancelation was requested. I am a commission earner and work from home due to the covid pandemic. I have not been able to work for the last 3 days which means loss in salary for the last 3 days. Nobody is able to assist me with this matter and I beyond frustrated. My next step is to contact the ombudsman regarding this matter and charge vodacom for loss of revenue as I won't be able to put food on the table at the end of the month. SR Numbers SR210122-101528 and SR210303-280972
112 replies
63 months ago
Worst Service- STAY AWAY FROM VODACOM FIBRE!!!!!!!!!!!!!!!!!!!!!!
Once again, Vodacom is not providing any feedback. This is the reason why I am cancelling my subscription with the Fiber Team. The worst provider and service I have ever received in my life. A cancellation request was logged on the 22 January 2021 ref number SR210122-101528. To date I have not received any feedback relating to my cancellation. I am trying to sign up with a new service provider so that at the end of the month when my cancellation and term is up I am able to be connected with the new service provider. The new service provider is not able to prepare for this yet as Vodacom has not done their bit. Every time I call Vodacom the response I get is the call is logged with Back Office and someone will call me. I have a second service request logged for a credit on the down time I experienced. Ref number SR210122-101513 logged on the same. No information has been provided regarding this either. I am still waiting for my credit to be passed and feedback provided. This is unacceptable.
56 replies
64 months ago
Useless Customer Service
My Fibre went down on Monday Morning the 18/01/2021. A call was logged with Vodacom. Vodacom escalated this matter to a technician called Vuyo. Ref Number SR210118-079162. Vuyo escalated this matter to Vumatel as it is on there side. A ref number ISP-274964. I am still waiting for Vumatel to sort out this matter. I call Vodacom who is my ISP and they have no feedback on this matter. This is beyond ridiculous as i work from home as a commission earner and require internet. Will Vumatel and Vodacom be paying my salary this month?
61 replies
66 months ago
Pipe Burst
I have logged a claim 20/090115 on the 29th October for a burst water pipe. I had the repairs done together with the report from the plumber supplied. To date i am still waiting for this to be resolved. I had to provide a break down of the invoice as there was a limit of R3000 on piping. Tuesday the 10th November i called to enquire, nothing had been done or supposedly received after sending the mail 4 times. The consultant i dealt with was Ivy. Ivy assured me she was going to send me a mail with her details. Still waiting for this mail. Wednesday the 11th November i called again to enquire about my status. Nothing had been done. The consultant on this day asked me to resend the mail which i did. This was finally received and she told me my claim would be sent to management for review, i would have my settlement mailed to me Thursday Morning the 12 November. Friday the 13th November i called and spoke to Lugile. Lungile informed no comments have been made and she needs to send this invoice off for reviewing. This is absolutely ridiculous and i am beyond frustrated. I requested to speak to management and was told my call cannot be transferred to them. I will be contacting the Ombudsman regarding this claim and will be moving my Private banking account together with my two home loans listed at standard bank away to a different bank. This is the worst bank i have ever dealt with. No customer service what so ever
56 replies
67 months ago
Vodacom Fibre
Everytime i migrate my line speed i have problems with connectivity. When I migrated to a 20mb line i was down for a month. I now migrated to a 50mb line. Migration was done yesterday and all working. Early hours this morning line went down. Still down. Call logged and needs to be assigned to a technician. Im already shopping around to move my line away from vodacom. Sick and tired of this
106 replies
78 months ago
Discovery RIP OFF
My parents did not have medical aid for some time due to Financial Reasons, they eventually signed up with Discovery and opted for a Hospital Plan (Classic Core Plan) There was a late penalty joining fee due to them not having medical aid for sometime. Since they have been on the medical aid there premiums have practically doubled since joining. On the Discovery Website the Classic Core Plan is advertised at +-R4500 for a main member and dependent. There increase letter arrived yesterday and they want to increase the premiums to R6569. My ****her called Discovery to query this and was told that the late joining fee is applicable for life time and not just for a year. I find this completely unacceptable and how can they penalize there clients for life time. They clearly do not want to attract any new clients. No wonder why people are moving away from them on a daily basis. Discovery your services stink and you are a complete rip off!!!
210 replies
79 months ago
Vodacom Fibre - STAY AWAY!!!!!
My Fibre was down 3 days after installation. It took close on 3 weeks to get this resolved. In all this time i was promised i wouldn'e be billled for the time i was down. I have received my bill and surprise surprise i am being billed. A service request was logged on the 8/10/2019. SR191008-815918 i am still waiting for an answer on this. When i call i get told Back Office is investigating and will revert back. This is the worst service provider i ever dealt with. Being a long standing client of Vodacom and they claim to be the leaders of the future i do wonder. I am going to be cancelling my service with them and moving as well if this is not resolved before the end of the month and if my account is debited for the full amount
315 replies
80 months ago
Stay away from Vodacom Fiber!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst service provider ever
/I have had fiber installed through vodacom and Vumatel. My fiber worked for 2 days and has been off since. A support call was logged on the 21/09/19. To date i am still waiting for my connection to be sorted out. Daily i am being shoved from pillar to post. Management at Vodacom promise everyday to provide feedback by the end of business to which none is provided. My business is at a standstill at this current moment as i am unable to work. Vodacom claims to be the leaders of the future and provide a service like this. Vodacom management needs to be reviewed as they are absolutely useless to not say anything else........................................
315 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)