BM
Barend M
Active since Jun 2013
7
Reviews
0
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Reviews
7 reviews1 month ago
Versofy Solar Warning
I am sharing my experience with Versofy Solar as a warning to other consumers considering a solar rental agreement. I currently have multiple systems installed through them, including one on a property I recently sold. As part of the sale process, I required a valid Certificate of Compliance (CoC) for the solar installation, which remains owned by Versofy Solar while I continue to pay monthly rental. Despite repeated attempts to obtain assistance from November 2025, I received no meaningful support. I was ultimately forced to appoint an independent electrician and incur approximately R35,000 in costs to bring the system into compliance. The most serious issue identified during this process was that the solar installation did not have proper earthing in place. This had to be installed from scratch in order to achieve compliance and obtain a valid CoC. Earthing is a fundamental and non-negotiable requirement for electrical safety and compliance. The absence of it raises serious concerns about the original installation and the validity of the initial sign-off. In addition to the earthing issue, further corrective work was required to ensure the system met compliance standards. What is particularly concerning is that: Versofy Solar retains ownership of the system. The customer continues to pay monthly rental. Yet when compliance issues arise, the responsibility and cost fall on the customer. This creates a significant imbalance of risk. This is not an isolated issue, as I have experienced similar challenges across more than one installation. I have now escalated this matter further and would strongly advise anyone considering a solar rental model to fully understand who carries responsibility for compliance, safety, and cost before signing. Based on my experience, the exposure may be far greater than expected.
0 replies
53 months ago
Makro Online/Silver Lakes is completely useless
Makro Online/Silver Lakes is completely useless. This is now the third time I have utilized this service, and yet they never fail to disappoint. Each time they take so long to process your order, until such a time your items are out of stock. Not only does the refund then takes ages to reflect in your account, but the items that they actually do deliver comes in bits and pieces, and only a quarter of your order is delivered. Their customer care is non-existent, as no one can assist you, no reply on emails, no answering of calls, and when you reach someone, you are transferred from one incompetent employee to the next. At the end of the day, you never receive what you order, or within the estimated delivery time. This time I placed an order on the 26th of November 2021, with an estimated delivery time of 3 - 7 days. Yesterday was the 08th of December 2021, when they merely delivered half of my order. Again, there is no one to assist you or to sort out the problem, and the specific store does not answer any calls. Makro has no idea how the online world works, please do not utilize this service.
106 replies
69 months ago
FNB Useless Customer Service
FNB is absolutely useless when it comes to customer service. On the 14th of July 2020, I swiped an amount of R 1,058.00 at a merchant with my FNB Premier Credit Card. The first attempt was unsuccessful at the merchant, but it went off from my account. The second attempt was successful, and also went off from my account. I phoned FNB the same day and informed them that this happened, where after they told me I must wait 24 hours. After waiting more than 72 hours, the amount was still not back in my account. After another call from my side, they guided me telephonically on the FNB App, to log a dispute on the transaction. They told me to wait 7 days for the dispute to be resolved. On the 31st of July 2020, I saw a finance reversal transaction on my account for R 51.84, and phoned them again. Again, they could not assist me and provided me with a number to phone the Monday morning (today), in order to resolve the issue. After holding on for 25 minutes, the consultant informed me that it is not the correct line, where after I spent another 40 minutes with Jack and Katlego to sort out the issue. Now, all of a sudden, I must fill in a reversal form and wait another 21 days, or (in their words) go back to the pharmacy where it occurred and ask my money back? This is absurd! Still, this has not been sorted out, and I am utterly disappointed with this bank. Now I am ending up paying a R 51.84 reversal fee, for nothing that has been reversed. Furthermore, this will result in me paying interest on R 1,109.84 for more than a month. I am definitely doubting my decision moving to this bank a few years ago. Useless customer service, throughout all departments I have dealt with so far.
106 replies
73 months ago
FNB Home Finance is Terrible!
I am utterly disappointed with FNB Home Finance. After they contact me, provide me with special offers, and indicating how easy it is to switch my home loan, their service was nothing but disappointing. I did all the administration, arranged for evaluation, paid fees out of my own pocket, was granted approval, and the matter was even handed over to the attorneys for transfer. Thereafter they thumb-sucked an easy excuse for the application being terminated, after eight months of back and forward. Suddenly because of their mistakes and delays, they provided an unacceptable excuse why the application was suddenly terminated. I hope that FNB address the issues, and track the application with all communication to see how disappointing their Home Finance department actually is. FNB Home Loans is highly unrecommended, and I will definitely take this up with the Ombudsman. Very disappointed.
105 replies
74 months ago
Telkom is Stealing!
Telkom is stealing my money. This morning an additional amount was added to my bill namely "Claw back for router & install", a service I never signed up for.
0 replies
75 months ago
ABSA Credit Card Fraud
I have been an ABSA customer for almost 10 years. Last year I've switched all my accounts (except my credit card) to another bank, since there were more than 10 fraudulent activities noted on my accounts. Each time ABSA charges me a reversal fee, for something that is their mistake. Today R 42,000.00 were again deducted from my credit card account. The call center merely said there is nothing they can do, except for a 15 day investigation. THIS IS UNACCEPTABLE!!! My Reference Number is 4911764 for the investigation. ABSA better sort this out immediately!
56 replies
111 months ago
Cancellation of Home Loan Protection / Assurance Premium - Useless Service
<p>Paying for Unwanted Services! </p> <p>Since July 2016, I have been trying to cancel my Home Loan Protection / Assurance Premium, since I had my own Momentum Premium prior to buying my house.</p> <p>No one can assist me for months now, just redirecting me to various departments, providng me with different email addresses ********** ********** I’ve sent Cancelation Documents, Cession Forms, Proof of Policy Forms etc., more than 8 times, and each time there is something else wrong! Even the consultants tell me they can’t understand why nothing is being done…</p> <p>Nothing is being done???</p> <p>In the meantime, I have been paying R 600 extra each month for services not applicable to myself! No one seems to understand anything over there!</p> <p>This is the most useless bank I have ever dealt with! </p> <p>I am just waiting for approval from another institution to take over my loan! They are even providing me with better interest rates!</p> <p>I have also lodged complaints against them at the Ombudsman for Insurance!</p> <p>Thank you for showing how pathetic you are Standard Bank!</p>
56 replies
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4 Star
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2 Star
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1 Star
7 (100%)