Lloyd C

STAY AWAY FROM HEAVENLY SPA AT WESTIN

After seeing the 4.5 star reviews i thought this will be an absolutely perfect place for myself and my new fiance to enjoy a day of pampering. I was EXTREMELY disgusted that they promised a couples room however kept me and my fiance apart during the treatment which was 4 hours. they also promised some sort of special complimentary chocolate to celebrate our engagement however we received nothing. I was only congratulated by the the****** after being there for lengthy period. I would expect more from a place like this especially after spending R6000.00! I don't normally do reviews like this however i tried for DAYS on end to reach someone at the spa to explain what has happened however i ether get no answer OR the 'manager' is in treatments and will get back to me and he/she never does. To top it all off i was pushed retail products at every treatment! this ruined our experience. I highly recommend you star far away from this place if you are celebrating any birthday, engagement or wedding anniversary. its not WORTH IT!