HS
Heavenly Spa at Westin
Unclaimed Business
HS
Heavenly Spa at Westin
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Heavenly Spa at Westin
Heavenly Spa at Westin has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Heavenly Spa at Westin across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIA
Ikraam A
1 reviews | Active since Jan 2020
1 Sept 2025, 11:45
Disappointed and Disheartened by Our Recent Spa Experience
My wife and I were truly let down by the service we received this past weekend at your spa. We had previously visited for her birthday and were impressed, not just by the treatment itself, but by the thoughtful touches that made the experience feel special. A simple cake with “Happy Birthday” written on it may seem small, but it meant a great deal to us. This time, we returned to celebrate my birthday, expecting the same level of care. Unfortunately, what we received felt impersonal. When our masseuses arrived, they stood in front of us and casually asked each other, “Which one do you want?” A comment that felt shockingly unprofessional and dismissive. We chose your spa for its reputation and ambiance, but this interaction made us feel like we’d walked into a budget facility. We’re deeply disappointed and felt it ruined my special day.
Helpful (0)
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Ikraam A
1 reviews | Active since Jan 2020
1 Sept 2025, 11:45
Disappointed and Disheartened by Our Recent Spa Experience
My wife and I were truly let down by the service we received this past weekend at your spa. We had previously visited for her birthday and were impressed, not just by the treatment itself, but by the thoughtful touches that made the experience feel special. A simple cake with “Happy Birthday” written on it may seem small, but it meant a great deal to us. This time, we returned to celebrate my birthday, expecting the same level of care. Unfortunately, what we received felt impersonal. When our masseuses arrived, they stood in front of us and casually asked each other, “Which one do you want?” A comment that felt shockingly unprofessional and dismissive. We chose your spa for its reputation and ambiance, but this interaction made us feel like we’d walked into a budget facility. We’re deeply disappointed and felt it ruined my special day.
0
Replies (0)LC
Lloyd C
1 reviews | Active since Jan 2020
3 Jan 2020, 09:39
STAY AWAY FROM HEAVENLY SPA AT WESTIN
After seeing the 4.5 star reviews i thought this will be an absolutely perfect place for myself and my new fiance to enjoy a day of pampering. I was EXTREMELY disgusted that they promised a couples room however kept me and my fiance apart during the treatment which was 4 hours. they also promised some sort of special complimentary chocolate to celebrate our engagement however we received nothing. I was only congratulated by the the****** after being there for lengthy period. I would expect more from a place like this especially after spending R6000.00! I don't normally do reviews like this however i tried for DAYS on end to reach someone at the spa to explain what has happened however i ether get no answer OR the 'manager' is in treatments and will get back to me and he/she never does. To top it all off i was pushed retail products at every treatment! this ruined our experience. I highly recommend you star far away from this place if you are celebrating any birthday, engagement or wedding anniversary. its not WORTH IT!
Helpful (0)
|Replies (0)LC
Lloyd C
1 reviews | Active since Jan 2020
3 Jan 2020, 09:39
STAY AWAY FROM HEAVENLY SPA AT WESTIN
After seeing the 4.5 star reviews i thought this will be an absolutely perfect place for myself and my new fiance to enjoy a day of pampering. I was EXTREMELY disgusted that they promised a couples room however kept me and my fiance apart during the treatment which was 4 hours. they also promised some sort of special complimentary chocolate to celebrate our engagement however we received nothing. I was only congratulated by the the****** after being there for lengthy period. I would expect more from a place like this especially after spending R6000.00! I don't normally do reviews like this however i tried for DAYS on end to reach someone at the spa to explain what has happened however i ether get no answer OR the 'manager' is in treatments and will get back to me and he/she never does. To top it all off i was pushed retail products at every treatment! this ruined our experience. I highly recommend you star far away from this place if you are celebrating any birthday, engagement or wedding anniversary. its not WORTH IT!
0
Replies (0)