Disappointed and Disheartened by Our Recent Spa Experience

My wife and I were truly let down by the service we received this past weekend at your spa. We had previously visited for her birthday and were impressed, not just by the treatment itself, but by the thoughtful touches that made the experience feel special. A simple cake with “Happy Birthday” written on it may seem small, but it meant a great deal to us. This time, we returned to celebrate my birthday, expecting the same level of care. Unfortunately, what we received felt impersonal. When our masseuses arrived, they stood in front of us and casually asked each other, “Which one do you want?” A comment that felt shockingly unprofessional and dismissive. We chose your spa for its reputation and ambiance, but this interaction made us feel like we’d walked into a budget facility.

We’re deeply disappointed and felt it ruined my special day.