troy B

Terrible service, Terrible food, Terrible experience

Popped into for lunch at Extrablatt. I ordered the Ribs & Calamari combo; my girlfriend ordered the Ribs & Prawn special and my mother ordered the Ribs & wings combo. Firstly, the service was terribly slow (there were two other tables). When our food finally arrived, it did not look appealing, it looked as if it was just warmed in the microwave and left out to cool down, then brought to the table. The waitress assured us at it was "made fresh" (I’m no Chef but I could tell that it was not). My mother complained about a weird smell coming from her plate, and when we questioned the waitress about it, she just said it was the "homemade" BBQ sauce that smelt like that. We further questioned her about the so-called homemade BBQ sauce and she then called her manager over. The manager then agreed that the plate did smell funny and she would take it back to the kitchen. The manager returned shortly afterwards, and apologized because the wings went bad as it was made the night before (so tell me again how it was made fresh?). Keep in mind no one has touched their plate at all as we lost our appetite. We told them we did not want the food as it was not fresh at all and at this point we lost all faith in the kitchen. They apologized for the inconvenience and removed the Ribs & Wings combo from our bill but they still expected us to pay for the other two meals. Not wanting to cause a scene we paid for the bill and left. The thing that gets me the most is the fact that the owner (pointed out by the waitress & manager) was sitting 10-20 meters away from us and he did not even have the decency to come over to find out what was happening. Terribly disappointed. DO NOT TRUST THEIR FOOD!