Active since Jan 2020
I visited Kloppers Knysna's computer department last week and was disappointed by the lack of assistance from salespeople Craig and Roston. They didn't acknowledge my presence, leaving me unattended. In contrast, the usual service from the big bearded gentleman is exceptional. His absence highlighted a noticeable decline in service quality and product knowledge.
The other day I went to Kloppers Knysna camera department needing something for my camera . The salesman behind the desk named Roston was not very helpful. He barely notices me. I buy most of my computer things from kloppers for my business and the IT Guy Maritz always goes beyond the call of duty , wish they had more staff like Maritz.
I would hereby like to compliment one of your employees for his amazing service. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Maritz Terblanche knowledge is beyond believe , not only does he know his products but knows how to sort out their software problems. He was able to help me were the Istore and Incredible connection was not able to . I spend a few hours with him and after my time spend with him one thing is clear as day,he knows his stuff.The recommended product that he told me to get works like a charm . I even ended up buy more than I initially came to. He is friendly ,speaks with respect and straightforward to the point.You can also see he works well with his team . Having such a pleasant experience with him,it would be my pleasure to continue doing business with your company kind regards Oliver Jackson