AB
Althia B
Active since Jan 2020
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2 reviews76 months ago
Haval pietermaritzburg
Haval Step up and resolve. Friends pls reshape this post for until they help My sisters story - HAVAL PIETERMARITZBURGH ROUGES, LIARS, CHEATS My husband and I purchased our Haval H6 C from the Haval Pietermaritzburg branch on the 15th of November 2019. On the day 2 of taking delivery we experienced vibrations whilst driving the vehicle. This continued and progressively got worse. On the 3rdth of December 2019 we formally reported this to our Salesman Wesley Murugan who then instructed us to go to the Haval Umhlanga branch as it made more sense seeing as we reside in Phoenix. We called them the same day and they could only book the car in for the 19 of December 2019. We took the car in on the 19th and they ran a diagnostic test. They then said the fault was due to the tyres being oval which needed to be replaced. They released the vehicle back to us and told us to make the booking with the Pietermaritzburg branch. Then booking was made for the 7th of Jan 2020. They fetched the vehicle on the 7th from my husbands place of work and provided us with a courtesy vehicle. The vehicle was returned to us on the 16th of January 2020, a driver drove it to our house. We test drove it with the driver and the vibrations was even worse than before. We then called Haval SA customer care and was told that Paul Marcelino (The Dealer Support Manager) instructed them that he will be handling this matter personally and that we needed to hand over the courteousy vehicle (which we did). To our shock we found that the Flywheel was replaced, Clutch disc and Clutch pressure plate was replaced but the tyres was never replaced. Daisy from Customer care called us a few minutes later to confirm that Paul Marcelino will meet us at the Umhlanga branch the next day to take the car for another test drive. The next day the 17th we took the vehicle back into the Umhlanga branch where we were met by Paul Marcelino. He test drove it himself and validated / confirmed that the vibrations are not part of our imagination. Paul Marcelino then stated that he would need to further investigate. He called us on Monday the 20th of Jan 2020 to inform us that he was on his way to the PMB branch to inspect the parts that was replaced. We were only contacted back on Wednesday the 22nd by Paul Marcelino stating that he cannot see the parts being the root cause and needs to spend time with the vehicle in order to find the real fault. Since then we received a call from Paul Marcelino 24th of Jan stating HE WILL NOT ASSIST US FURTHER DUE TO THE FACT THAT WE ALERTED OUR FINANCE HOUSE OF THE MATTER. Now I ask you is my finance house not supposed to be in the know how especially seeing as they financed this vehicle? We have a 1-year old son. Every time we get into that vehicle, we are scared that something worse is going to happen where we might lose our lives. Paul Marcelino attitude towards us now has turned HOSTILE AND AGGRESSIVE. He has threatened us that they won’t assist us if we get our bank or the Ombudsman involved. All we want is a replacement vehicle. We are even willing to downgrade to the H2. We will look at other options presented as long as it not keeping the current vehicle we driving. No one buys a brand new vehicle for a mechanic to be constantly poking his fingers into. HAVAL has treated us, a valued customer as nothing but trash off the street. I am so disgusted and disappointed with service. They have no after sales service. They willing to jeopardise the life of my 1 year old son and us…..FOR WHAT. HAVAL SA WHAT IS IT GOING TO TAKE TO HELP US.
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76 months ago
Paul marcelino sold a faulty haval H6 to my sister
Haval pietermaritzburg has sold a faulty H6 to my brother in law and refuse to change the vehicle or even help them I would like to say that the manager of haval pietermaritzburg is disgusting by doing this his name is Paul marcelino
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