HP
Haval pietermaritzburg
Unclaimed Business
HP
Haval pietermaritzburg
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nthabiseng S
1 reviews | Active since Jan 2020
19 Nov 2023, 01:38
A Big Thanks to Haval Pietermaritzburg
My family and I got a car damage in Pietermaritzburg (KZN) coming from Klerksdorp (NW). Haval PMB did a great job with the repairs. The staff was friendly, attentive and highly active on communication and responsiveness throughout the process which made the waiting process highly manageable and less frustrating for us. A big thanks and thumbs up! *Nthabiseng #Klerksdorp
Helpful (0)
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Nthabiseng S
1 reviews | Active since Jan 2020
19 Nov 2023, 01:38
A Big Thanks to Haval Pietermaritzburg
My family and I got a car damage in Pietermaritzburg (KZN) coming from Klerksdorp (NW). Haval PMB did a great job with the repairs. The staff was friendly, attentive and highly active on communication and responsiveness throughout the process which made the waiting process highly manageable and less frustrating for us. A big thanks and thumbs up! *Nthabiseng #Klerksdorp
0
Replies (0)LM
Lando M
1 reviews | Active since Jan 2020
2 Jul 2022, 11:34
Haval PMB - disappointing to say the least
Unreliable, dishonest, misleading communication - spent 4 hours waiting for a technician to come who had said he was 2 min away. Everytime I called and managed to get through he was always on his way until they closed for business and now cannot be reached. Now stuck with a car that cannot start the whole weekend and cannot be towed from where it is unless the technician comes out and disengages it from park. When they've said they'll call me back they have not, I've had to call them back everytime.
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Lando M
1 reviews | Active since Jan 2020
2 Jul 2022, 11:34
Haval PMB - disappointing to say the least
Unreliable, dishonest, misleading communication - spent 4 hours waiting for a technician to come who had said he was 2 min away. Everytime I called and managed to get through he was always on his way until they closed for business and now cannot be reached. Now stuck with a car that cannot start the whole weekend and cannot be towed from where it is unless the technician comes out and disengages it from park. When they've said they'll call me back they have not, I've had to call them back everytime.
0
Replies (0)NJ
Narisha J
1 reviews | Active since Jan 2020
28 Feb 2022, 11:52
Haval Pietermaritzburg shoddy customer care
Beautiful vehicles but the after service at Haval Pietermaritzburg is appalling to say the least. We contacted Haval SA & escalated our issues with Natalie who is the Customer Services Manager. Natalie in turn contacted Farouk who is apparently the Dealer Principal at Haval Pmb. Farouk called last Wednesday to say he let go of his chief mechanic & a new guy would be starting today (Monday) and we should bring in our H2 to he sorted out from bumper to bumper. He did say a courtesy vehicle will be loaned to us. My husband went through to Haval Pmb this morning only to be told that no arrangements were made. My husband was told that someone from Haval Pmb will come to him & drop off the courtesy vehicle and fetch our H2 at 12 noon. It is almost 2 hours later and nobody has pitched up. The faults in the vehicle has been ongoing for 2 years now. We have been given the run around. The public should be made aware of this unprofessional behaviour. My next step will be to engage with my attorney.
Helpful (0)
|Replies (0)NJ
Narisha J
1 reviews | Active since Jan 2020
28 Feb 2022, 11:52
Haval Pietermaritzburg shoddy customer care
Beautiful vehicles but the after service at Haval Pietermaritzburg is appalling to say the least. We contacted Haval SA & escalated our issues with Natalie who is the Customer Services Manager. Natalie in turn contacted Farouk who is apparently the Dealer Principal at Haval Pmb. Farouk called last Wednesday to say he let go of his chief mechanic & a new guy would be starting today (Monday) and we should bring in our H2 to he sorted out from bumper to bumper. He did say a courtesy vehicle will be loaned to us. My husband went through to Haval Pmb this morning only to be told that no arrangements were made. My husband was told that someone from Haval Pmb will come to him & drop off the courtesy vehicle and fetch our H2 at 12 noon. It is almost 2 hours later and nobody has pitched up. The faults in the vehicle has been ongoing for 2 years now. We have been given the run around. The public should be made aware of this unprofessional behaviour. My next step will be to engage with my attorney.
0
Replies (0)TM
Toney M
1 reviews | Active since Jan 2020
7 Jul 2021, 18:13
Perthetic after sales Service
I purchased a Haval H2 from Aksons Pmb t/a Haval Gallery on the 8th April 2021, On the 25th of May 2021 I had a breakdown, engine management light sitched on, I stopped the vehicle, phoned the helpline for assistance. Tow trucked sent from haval Shelley beach. Car was towed to Shelley beach Haval, Me and my family had to wait on the roadside with our belonging on the roadside, Car went in No real fault found, they gave me an excuse there was a overload on the tracker power,
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Toney M
1 reviews | Active since Jan 2020
7 Jul 2021, 18:13
Perthetic after sales Service
I purchased a Haval H2 from Aksons Pmb t/a Haval Gallery on the 8th April 2021, On the 25th of May 2021 I had a breakdown, engine management light sitched on, I stopped the vehicle, phoned the helpline for assistance. Tow trucked sent from haval Shelley beach. Car was towed to Shelley beach Haval, Me and my family had to wait on the roadside with our belonging on the roadside, Car went in No real fault found, they gave me an excuse there was a overload on the tracker power,
0
Replies (0)SC
SG C
1 reviews | Active since Jan 2020
22 Oct 2020, 18:53
Haval Pietermaritzburg
Very good dealership. Reasonably priced deals on all new vehicles. Used vehicles also available. Customer service is very good and staff are knowledgeable about the vehicles on sale. Safe and secure parking on the premises. Test drives can be conveniently arranged when booking an appointment. Nicely sized showroom in an easily accessible location. Definitely worth the visit, for those looking at purchasing a vehicle.
Helpful (0)
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SG C
1 reviews | Active since Jan 2020
22 Oct 2020, 18:53
Haval Pietermaritzburg
Very good dealership. Reasonably priced deals on all new vehicles. Used vehicles also available. Customer service is very good and staff are knowledgeable about the vehicles on sale. Safe and secure parking on the premises. Test drives can be conveniently arranged when booking an appointment. Nicely sized showroom in an easily accessible location. Definitely worth the visit, for those looking at purchasing a vehicle.
0
Replies (0)AB
Althia B
1 reviews | Active since Jan 2020
27 Jan 2020, 07:34
Haval pietermaritzburg
Haval Step up and resolve. Friends pls reshape this post for until they help My sisters story - HAVAL PIETERMARITZBURGH ROUGES, LIARS, CHEATS My husband and I purchased our Haval H6 C from the Haval Pietermaritzburg branch on the 15th of November 2019. On the day 2 of taking delivery we experienced vibrations whilst driving the vehicle. This continued and progressively got worse. On the 3rdth of December 2019 we formally reported this to our Salesman Wesley Murugan who then instructed us to go to the Haval Umhlanga branch as it made more sense seeing as we reside in Phoenix. We called them the same day and they could only book the car in for the 19 of December 2019. We took the car in on the 19th and they ran a diagnostic test. They then said the fault was due to the tyres being oval which needed to be replaced. They released the vehicle back to us and told us to make the booking with the Pietermaritzburg branch. Then booking was made for the 7th of Jan 2020. They fetched the vehicle on the 7th from my husbands place of work and provided us with a courtesy vehicle. The vehicle was returned to us on the 16th of January 2020, a driver drove it to our house. We test drove it with the driver and the vibrations was even worse than before. We then called Haval SA customer care and was told that Paul Marcelino (The Dealer Support Manager) instructed them that he will be handling this matter personally and that we needed to hand over the courteousy vehicle (which we did). To our shock we found that the Flywheel was replaced, Clutch disc and Clutch pressure plate was replaced but the tyres was never replaced. Daisy from Customer care called us a few minutes later to confirm that Paul Marcelino will meet us at the Umhlanga branch the next day to take the car for another test drive. The next day the 17th we took the vehicle back into the Umhlanga branch where we were met by Paul Marcelino. He test drove it himself and validated / confirmed that the vibrations are not part of our imagination. Paul Marcelino then stated that he would need to further investigate. He called us on Monday the 20th of Jan 2020 to inform us that he was on his way to the PMB branch to inspect the parts that was replaced. We were only contacted back on Wednesday the 22nd by Paul Marcelino stating that he cannot see the parts being the root cause and needs to spend time with the vehicle in order to find the real fault. Since then we received a call from Paul Marcelino 24th of Jan stating HE WILL NOT ASSIST US FURTHER DUE TO THE FACT THAT WE ALERTED OUR FINANCE HOUSE OF THE MATTER. Now I ask you is my finance house not supposed to be in the know how especially seeing as they financed this vehicle? We have a 1-year old son. Every time we get into that vehicle, we are scared that something worse is going to happen where we might lose our lives. Paul Marcelino attitude towards us now has turned HOSTILE AND AGGRESSIVE. He has threatened us that they won’t assist us if we get our bank or the Ombudsman involved. All we want is a replacement vehicle. We are even willing to downgrade to the H2. We will look at other options presented as long as it not keeping the current vehicle we driving. No one buys a brand new vehicle for a mechanic to be constantly poking his fingers into. HAVAL has treated us, a valued customer as nothing but trash off the street. I am so disgusted and disappointed with service. They have no after sales service. They willing to jeopardise the life of my 1 year old son and us…..FOR WHAT. HAVAL SA WHAT IS IT GOING TO TAKE TO HELP US.
Helpful (0)
|Replies (0)AB
Althia B
1 reviews | Active since Jan 2020
27 Jan 2020, 07:34
Haval pietermaritzburg
Haval Step up and resolve. Friends pls reshape this post for until they help My sisters story - HAVAL PIETERMARITZBURGH ROUGES, LIARS, CHEATS My husband and I purchased our Haval H6 C from the Haval Pietermaritzburg branch on the 15th of November 2019. On the day 2 of taking delivery we experienced vibrations whilst driving the vehicle. This continued and progressively got worse. On the 3rdth of December 2019 we formally reported this to our Salesman Wesley Murugan who then instructed us to go to the Haval Umhlanga branch as it made more sense seeing as we reside in Phoenix. We called them the same day and they could only book the car in for the 19 of December 2019. We took the car in on the 19th and they ran a diagnostic test. They then said the fault was due to the tyres being oval which needed to be replaced. They released the vehicle back to us and told us to make the booking with the Pietermaritzburg branch. Then booking was made for the 7th of Jan 2020. They fetched the vehicle on the 7th from my husbands place of work and provided us with a courtesy vehicle. The vehicle was returned to us on the 16th of January 2020, a driver drove it to our house. We test drove it with the driver and the vibrations was even worse than before. We then called Haval SA customer care and was told that Paul Marcelino (The Dealer Support Manager) instructed them that he will be handling this matter personally and that we needed to hand over the courteousy vehicle (which we did). To our shock we found that the Flywheel was replaced, Clutch disc and Clutch pressure plate was replaced but the tyres was never replaced. Daisy from Customer care called us a few minutes later to confirm that Paul Marcelino will meet us at the Umhlanga branch the next day to take the car for another test drive. The next day the 17th we took the vehicle back into the Umhlanga branch where we were met by Paul Marcelino. He test drove it himself and validated / confirmed that the vibrations are not part of our imagination. Paul Marcelino then stated that he would need to further investigate. He called us on Monday the 20th of Jan 2020 to inform us that he was on his way to the PMB branch to inspect the parts that was replaced. We were only contacted back on Wednesday the 22nd by Paul Marcelino stating that he cannot see the parts being the root cause and needs to spend time with the vehicle in order to find the real fault. Since then we received a call from Paul Marcelino 24th of Jan stating HE WILL NOT ASSIST US FURTHER DUE TO THE FACT THAT WE ALERTED OUR FINANCE HOUSE OF THE MATTER. Now I ask you is my finance house not supposed to be in the know how especially seeing as they financed this vehicle? We have a 1-year old son. Every time we get into that vehicle, we are scared that something worse is going to happen where we might lose our lives. Paul Marcelino attitude towards us now has turned HOSTILE AND AGGRESSIVE. He has threatened us that they won’t assist us if we get our bank or the Ombudsman involved. All we want is a replacement vehicle. We are even willing to downgrade to the H2. We will look at other options presented as long as it not keeping the current vehicle we driving. No one buys a brand new vehicle for a mechanic to be constantly poking his fingers into. HAVAL has treated us, a valued customer as nothing but trash off the street. I am so disgusted and disappointed with service. They have no after sales service. They willing to jeopardise the life of my 1 year old son and us…..FOR WHAT. HAVAL SA WHAT IS IT GOING TO TAKE TO HELP US.
0
Replies (0)