Benita B

Jaguar —— The Art of NON performance !

I took my F pace on to have minor repairs done of which one was a software update. No one updated me during the day on e progress of my vehicle and when I called I was advised everything had been completed. Upon collecting my vehicle I was advised that the software update was not done which was one of the major reasons why I booked my car in. I was the assured by Garth that I would be contacted on Friday 24Jan to be told when the software update can be done. It is now almost a week later 30 Jan and still no word from Gary or Jag even after two service follow up phone calls to rate my service. My question to Jag/ is why bother following up on my service experience when you do nothing with the feedback ? Should I be happy with this level of service considering I am driving a car that costs almost R1 million ?? I have supported your brand now for 4 years but I think it’s time to move on as this is not the first time I have had substandard service from a Jag or Landrover dealership. I wonder if anyone would care enough to come back to me. I won’t hold my breath.