Sechaba S

Poor customer service at McDonald's Diepkloof square

Hi was in McDonald's Diepkloof square on Sunday the 2nd February to get me and my girlfriend mcflurry's we met the lady Kwazi as she assisted with no greeting and no smile, the ice cream took over 15 minutes for us to get it as we received the our order we were charged an extra ice cream and as I informed the gentleman who called us for our order we addressed the matter that the order was suppose to be 2 not three the Lady Khwazi she didn't apologise she just asked us if we have R2,50 so she can give us the refund with no apologies whatsoever I believe McDonald's carries a big name for them to have such a person who will give me an appalling attitude the level of customer service for me doesn't even deserve the one start I was so annoyed she didn't even take the extra ice cream I had to leave it back on their cash rest am honestly not happy about the service and that Khwazi girl I honestly feel like you guys can do better please provide me with feedback