sizwe H

Worst customer service ever!

I went to Book Express (opposite University of Johannesburg in Westdene) with my son who is studying at Unisa to buy two different Unisa textbooks about 2 weeks ago. They only had one textbook but not the other. The owner, I believe, offered to order the other textbook for me. I agreed. He took my cell phone number and email address. i received an email on Tuesday the 4th of February that the book is now available and reserved for me for 48 hours. on the 5th of February I went to buy it as I did not want to delay my son on his studies. i bought and brought it home to my son who was surprised as it was the same as the textbook we bought two weeks ago. I called the bookshop to explain that there has been a mistake and that they ordered the wrong textbook. The owner's wife wouldn't hear of it. It was my fault and that is the end of it. My wife got involved and argued with her to no avail. On the 6th of February I went to the bookshop to discuss it so that we could come to an amicable agreement as he was at fault for ordering the wrong book and I was at fault in buying it without checking with my son. The owner told me that the bookshop has a "no return" policy and that the book will be sold as a second hand book. Some cheek! Wonderful customer service!