AR
Allister R
Active since Feb 2020
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Pathetic Service
"Hi, I'm a registered client. My clearance letter claim was admitted 27 Nov 2025. Paid R12000 admin fees, but 6 months later, no progress. On top of that, R4000 was debited in error (27 Mar 2026). When I ask about refund, they give me the runaround. Over 15 days and still no refund. Very unprofessional, feels like they're taking advantage of clients. Consultants don't follow up, just refer and don't call back"
0 replies
4 months ago
Excellent service, I received prompt feedback with my query
Excellent service, I received prompt feedback with my query. The consultant was very friendly and helpful. I received a response via email and additionally a call to confirm my query.
1 reply
9 months ago
Poor Service Vuma Mweb
I am writing to express my disappointment and frustration with the service I have received regarding my upgrade request from 40 Mbps to 100 Mbps, which I submitted on 30 June 2025. Despite numerous follow-up calls to the call center, billing department, and support department, it has been over 2 months (almost 2.5 months) since my request, and I have yet to receive any feedback or updates on the progress of my upgrade. The process of contacting your call center has been lengthy and unproductive. I have spent over 3 hours on calls, waiting for approximately 20 minutes to speak to a consultant each time. Unfortunately, the consultants have been unable to provide solutions or answers to my queries. Instead, they log tickets for escalation, promise callbacks within 4 hours or 48 hours, and inform me that a manager will contact me within 24 hours. None of these promises have been fulfilled. I have been referred to multiple departments, including billing and support, but the response remains the same ? a lack of clear communication and no resolution to my issue. When I request to speak to a manager or someone senior, I am told that the matter will be registered, and someone will call me back within 24 hours, which never happens. As a customer, I expect better communication and service. It is not reasonable to expect customers to continuously follow up on their requests. If the upgrade cannot be done, or if there are issues, I should be informed promptly. The lack of transparency and communication from Vuma Mweb has been disappointing, especially considering that I am a paying customer. Given the poor service and lack of progress on my upgrade request, I urge you to look into this matter urgently. I request that you provide me with a clear update on the status of my upgrade and a timeline for resolution. If the service cannot be delivered as promised, I will be forced to consider switching to a different provider that can meet my needs.
0 replies
9 months ago
Complaint: Delayed Upgrade Request and Poor Customer Service
Dear Vuma Mweb Customer Service Team, I am writing to express my disappointment and frustration with the service I have received regarding my upgrade request from 40 Mbps to 100 Mbps, which I submitted on 30 June 2025. Despite numerous follow-up calls to the call center, billing department, and support department, it has been over 2 months (almost 2.5 months) since my request, and I have yet to receive any feedback or updates on the progress of my upgrade. The process of contacting your call center has been lengthy and unproductive. I have spent over 3 hours on calls, waiting for approximately 20 minutes to speak to a consultant each time. Unfortunately, the consultants have been unable to provide solutions or answers to my queries. Instead, they log tickets for escalation, promise callbacks within 4 hours or 48 hours, and inform me that a manager will contact me within 24 hours. None of these promises have been fulfilled. I have been referred to multiple departments, including billing and support, but the response remains the same – a lack of clear communication and no resolution to my issue. When I request to speak to a manager or someone senior, I am told that the matter will be registered, and someone will call me back within 24 hours, which never happens. As a customer, I expect better communication and service. It is not reasonable to expect customers to continuously follow up on their requests. If the upgrade cannot be done, or if there are issues, I should be informed promptly. The lack of transparency and communication from Vuma Mweb has been disappointing, especially considering that I am a paying customer. Given the poor service and lack of progress on my upgrade request, I urge you to look into this matter urgently. I request that you provide me with a clear update on the status of my upgrade and a timeline for resolution. If the service cannot be delivered as promised, I will be forced to consider switching to a different provider that can meet my needs. I look forward to a prompt response and resolution to this issue. Sincerely,
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (50%)