AS
allen S
Active since Feb 2020
2
Reviews
0
Industries
Reviews
2 reviews8 months ago
Worst Airline in the world
Here’s your experience rewritten in a professional tone while keeping the details clear and structured: ⸻ Subject: Feedback on Recent Flights and Service Experience Dear [Airline Name] Customer Service, I am writing to formally share my recent travel experience with your airline, which unfortunately fell short of expectations. My first journey with your airline was on 18 July 2025, flying from Johannesburg to Dubai. The scheduled flight duration of approximately 12 hours turned into a total travel time of 33 hours due to delays. While the disruption was significant, I appreciated the way your team handled the situation, including arranging hotel accommodation. My connecting flight was also delayed, but the assistance provided was satisfactory. However, my return journey on 10 August 2025 from Dubai to Johannesburg was highly unsatisfactory. The original departure time of 01:15 was first rescheduled to 03:20, then reverted to 01:15, with check-in scheduled to open at 23:00. Upon arrival at the airport, I was informed the flight had been delayed until 06:00. I returned for check-in at 04:00, only to learn it was further delayed to 07:28. We eventually boarded at 06:00 and took off at 08:00, resulting in a missed connecting flight. I was sent to a hotel and advised to return to the airport at 20:00. Upon arrival, I had to visit the service desk as I was not booked on the intended flight. I was then moved to another flight, only to be informed at check-in that it had been cancelled. I was reassigned to yet another flight at 20:00, leaving me with a 7-hour wait—assuming no further delays. Throughout this process, I was not offered a meal or refreshments, despite being instructed to arrive early. Additionally, no arrangements were made to return me to the hotel. The handling of time and scheduling appeared inconsistent and poorly managed. Furthermore, on multiple flights, the in-flight entertainment systems and Wi-Fi were not operational, and one seat tray had chewing gum stuck to it. These issues significantly impacted comfort and overall travel quality. Given these repeated inconveniences, I regret to say that I would not recommend this airline based on my recent experience. I hope you will review these matters seriously to improve service reliability, passenger care, and operational efficiency..
0 replies
11 months ago
Paying for full service but only getting half. With no help to fix
Hi have been a long time client of them and have moved up to there 850/850 package on evotell fiber. It has been a great time and it worked. But now since the 5th of may. I logged a ticket with speed issues. I cant even get half of what i am supposed to get. But i have to pay full subscription. Every time i have to find out what is going on. And just get told the ticket is still open and has been escalated. But same old story every time. I have been asking. I got hopd of evotell as they were the guys blamed for the issue. Evotell swapped out my ont, changed my port on the olt. Tested signal strength with a power meter. And according to them they did everything in their power . And my isp needs to investigate further. But guess what i am still paying for a service that i am getting half of.
58 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)