Bowen S

BAD SERVICE

I recently took my Isuzu bakkie to MOTUS in Bloemfontein for repairs, and unfortunately, my experience has been far from satisfactory. Despite reporting that the vehicle was faulty from the first service, each subsequent visit only seemed to exacerbate the issues. The latest problem has escalated to the point where some parts are now damaged, which MOTUS claims is due to faulty fuel. We are currently in a dispute with them as they insist on waiting for parts to arrive, yet they want us to pay to collect the vehicle without it being fully repaired. When we initially took the vehicle in, it was in a drivable condition. Now, we have to arrange for it to be towed away. The service I received was very mediocre, and the service agent was particularly unhelpful and dismissive. She couldn’t even assist us with a courtesy vehicle while ours remains unfixed. Overall, I am extremely disappointed with the service at MOTUS Bloemfontein and would not recommend them to anyone