CB
Chad B
Active since Mar 2020
4
Reviews
0
Industries
Reviews
4 reviews29 months ago
MTN package issues
I upgraded to a contract in October and subsequently I have not gotten what I'm paying for, over 20 phone calls and several hours later I still get told every time I phone in that they are 'investigating'. I'm not going to go into the hilarious inefficiencies of a communications company where I'm constantly told that certain departments are unable to view reference numbers of other departments and constantly bounce me between client support, retentions, cancellations, upgrades, sales and whatever other departments they can deflect me onto. How difficult is this to correct ? I'm not getting the data, nor minutes, and this is what I'm being billed for, which is part of the invoice on the contract - it's should take 5 minutes, the only thing that is working is the debit orders. The best part is since October, constantly phoning in every few weeks without any luck, being told to 'wait for next cycle', I eventually tried to cancel and I got told by the cancellations department operator that I would have to now pay a cancellation fee and this was 'not her problem' to quote verbatim - I would have to get hold of yet another department for complaints. My favorite part of this whole ordeal is getting an email telling me that the price of the contract is increasing.
0 replies
45 months ago
Tespo online has spun up another "suspect" site
Same contact details as the Tespo.co.za site, same interface and definitely the same "please be aware you will not get your items" site. do NOT buy from flickfoto nor tespo.
0 replies
46 months ago
Be careful dealing with Tespo.co.za
I purchased a TV from Tespo.co.za a month ago, I managed to get hold of an agent after a while who promised it would be 3 days max to arrive. Subsequently they have 'completed' my order, my many, many phonecalls have all been unanswered by their "agent" and none of my mails have been responded to.
0 replies
76 months ago
Absolute incompetence by discovery card.
I have been trying to cancel my card since early November 2019, I've sent all documentation by the end of November. By January the account STILL wasn't closed, after countless calls I heard there were 'system issues'. I then saw the account closure transaction and credit interest transferred to my account. I thought I had better ensure the account was in fact closed, so I tried a transaction for a small amount, needless to say the account was not properly closed. I then immediately eft'ed the amount for the transaction into the account and emailed discovery to inform them that they need to close the account and it's not closed. I mailed them THREE TIMES within the space of executing the transaction along with multiple phone calls, I was informed that it was in fact a mistake on their side and there was a system error. Then in early February, nothing had happened and I had more interest and fee's charged on my account, more emails and phonecalls, more false promises by discovery to close the account. This is from the 8th of February : Thank you for contacting us. Your Discovery Card account was not closed due to an error caused on our systems. We apologise for the inconvenience caused in this regard. We are going to be reversing all the fees charged as well as closing your account within five working days. The reference number for the above request is : 6 934 970 439. Since then I have phoned around 10 times additionally, and have had agents inform me the account will be closed and all fees and charges reversed, and every few days later I receive another generic "Note that we cannot close your Discovery Gold Card account as there is outstanding balance.There was a usage of the card Please make a manual payment to settle your Discovery Card account. This will also speed up the process of your Discovery Gold Card account closure." I REFUSED on principle to pay an additional cent for your incompetence.
2 replies
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4 (100%)