Zeenat M

Incorrect trading hours and inconvenience

Absolutely disgusting attitude and terrible customer service! Trading times on their website are horribly inaccurate. We planned to go on Monday and I checked the website which currently states that they are open from 10:00 - 20:15. We are from Joburg so I called in advance to find out if they’re open so that we don’t unnecessarily take a long drive for nothing. There was no answer after about 5 tries so I decided to check the Instagram page to find another telephone number and I saw a highlight story post with the trading hours saying that they are closed on Monday. We then decided to come again today (Friday) and I checked both the website and Instagram page trading hours to ensure that they are open. Both said that they are open from 9:00 - 22:00. We drove from Joburg and arrived at around 12:45. We got to the door (which was open) to find 1 waitress on her cellphone and the other sleeping with her head on the table. We waiting to be screened for Covid symptoms and for someone to assist us. The waitress said that they’re closed until 1:30 pm on a Friday. I proceeded to say that both the website and the Instagram page mentioned no break in the trading hours. She went to the back to call the manager who came and asked what the problem was. We proceeded to say that we drove from far yet he still insisted that nobody was allowed into the restaurant until 1:30 because they are closed for prayers. It was also raining yet there was no offer to even come inside and simply wait until 1:30 to place our order. The manager simply dismissed the issue as we cannot enter the store until 1:30 without so much as an apology for them inconveniencing us with their incorrect trading hours. Very unprofessional and arrogant service for the upmarket restaurant that they market themselves as. I cannot review the food as we did not eat there after being turned away.