Active since Apr 2020
Update from my last review on the 27 June'25 on this matter. From the small claims court appearance in July'25 to recover the balance of R17 000,00 owed to me, Stacey Tissong representing I.D. Ike's Roofing & Waterproofing agreed to make payments from end of August'25 of R5000,00 per month with the balance paid up prior to the next Court appearance on the 20 November'25. To date no payments have been received.
Update since my last review on the 23 May'25. With R17 000,00 still owing to me and a contravention notice from the Ombudsman failing to make payment as committed to, I proceeded with a "small claims court" claim. Summons were issued to I.D. Ike's Roofing and the court hearing is set for later in July'25. The company continues to avoid making payment and providing false commitments for payment. You will also not find them present at their business premises, 5 Scott Rd, Pinetown. I failed to mention that I.D. Ike's Roofing cannot be reviewed via Google Reviews. This is a red flag which I missed.
Update to my last post on the 23 Apr'25. I had logged a complaint to the National Consumer Goods & Services Ombudsman. On the 29 Apr'25, I.D.Ike's Roofing stated to the CGSO that the balance owing to me will be paid in full within 21 days. More than 21 days later no payment has been received. I have since logged a complaint to the National Consumer Council. As of the 24 Apr'25, I have received 4 payments totaling to R16 000,00 of the original R33 000,00 owed to me since Jan'25. This is a for a reimbur*****t of my deposit due to work cancelled with them which they had not started due to numerous excuses provided by them for around 2 months.
Since my last review on the 12 March 2025, had lodged a complaint with the Consumer Goods & Services Ombudsman to recover my deposit of R33 000,00 paid to I.D.Ike's Roofing after cancelling work which had not started. I have received 3 payments totaling to R11 000,00 within March 2025 since January 2025. I.D. Ike's still owes me a balance of R22 000,00 which they claim they cannot pay due to various reasons. I am exploring all avenues to recover my monies from I.D.Ike's.
Paid a 50% deposit of R33 000,00 for roof repairs on 22 Nov'24. Informed 02 Dec'24 that work would begin 09 Dec'24. From the 09 Dec'24 i received numerous postponements and excuses why work could not begin. By the 17 Jan'25 I decided to cancel the work which had not yet begun. On the 23 Jan'25 i was told to expect the return of my deposit after 2,5 weeks. Until the 11 Mar'25 i received a payment of R10 000,00 and numerous excuses why my full reimbur*****t was not possible mainly because funds were not available. Now having to undertake legal action to recover my monies.
Booked my 2020 Duster in for an aircon related issue on Monday, 10 Feb'25. The following day, the vehicles battery was completely flat after being checked when booked in the previous day with no indication of a problem. I had to replace the battery as the dealership took no responsibility even though there was the possibility of foul play regarding the battery . During the battery replacement I noticed some oil on the engine cover. I then discovered that during the vehicle servicing the previous year a oil leak from a breather pipe was identified and a note made for client to check oil level with no proactive intention to repair a vehicle under warranty which would be expected from a branded dealership. The faulty aircon sensor identified on Monday, 10 Feb'25 was replaced yesterday, 17 Feb'25 and unsurprisingly the aircon problem repeated itself today, 18 Feb'25. Renault Pinetown in my opinion does not seem Customer service focused, always making excuses for their actions and taking no responsibility.
enquired with Renault Pinetown on the service cost for my 2020 Renault Duster. was told i had to replace the cambelt 4 years or 90000kms although vehicle is only doing 39000kms. enquired with Renault SA and was told to change cambelt 3 years or 90000kms. asked for documented evidence of schedule for serviceable replacement parts. told it doesnt exist. only verbal communication which clear indicates inconsistencies and subject to ones lack of knowledge. extremely appalling service from Renault SA. owned both 1st & 2nd generation Dusters and uncertain about remaining with the brand.
Dstv stream issues yesterday. Could not watch any channels. Called customer care and was told that they were not aware of any issues. Took me through the normal routine of logging out app, restarting devices, unlink/link account etc. after I informed them to enquire within their business as everytime i have encountered an issue it has always been on the dstv end as a system issue. Asked for supervisor who 20mins later told me there was a known issue being worked on. Supervisor advised she would contact me once the issue was resolved. Never heard back from. Dstv support us atrocious to say the least. Customer care seems to be untrained and uninformed. Seems like dstv is actively trying to lose customers. Also, never received a formal response from dstv regarding the issue I reported in Feb'23. Sad indeed.
after installing the latest dstv stream app update on the 15 Feb'24, a valuable feature of being able to access the channel list when watching a channel and this being able to easily switch channels was removed. after logging 3 support requests i was eventually informed on the 25 Mar'24 that the feature was removed due to a usbiness decision as people were not using the feature. i don't believe this. as if this was the case why wasn't i informed immediately after logging my support request? who and how was it determined that people were not using the feature? the viewing experience is now much poorer however dstv call this an upgrade. seems like dstv is actively trying to lose more clients.
i received an SMS in Feb 2020 with discounted rate to return to dstv. the sms did not include an T&C's and now i am being told that it was a limited offer for 2 months. on sunday a consultant updated my account to include the discount for the 3rd month. dstv is drawing back clients with vague offers to mislead people. once reconnected they are then providing the rest of the information regarding actual costs. their support staff is uns****ed and has no clue what is going on.
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