Patience T

UTTER DISGUST AND NO EMPATHY!

UTTER DISGUST AND NO EMPATHY! I received an call about 8 months ago from a gentleman representing Alan Levy Attorneys. This was relating to my levy payments and I acknowledgment of debt. Upon receiving the AOD document I completed it and sent it back to them immediately. Four months into this the associate that had made contact was changed to another one. I continued to make payments and sent through the POP to both the collectors and the property managing agent. I paid up the amount due and sent through the POP and requested for the details at Trans union to be corrected. I was referred back to Alan Levy for more details only to receive a snotty response from Riaan Nel an associate there. He told me I now have to pay an additional R1109.75 for the paid up letter which I need to send to Transunion. I asked why this was never disclosed to me previously and I was told on email that it is my failing to pay the levies that resulted in this and therefore need to run around correcting this. No bank details provided just a snotty email response! A simple request has turned into a nasty unprofessional response. I have kept my end of the agreement yet I'm being ill treated like ****! SHOCKING UNPROFESSIONALISM!